Complaints

This profile includes complaints for Collectors Holdings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Collectors Holdings Inc

  1610 E Saint Andrew Pl Ste 150 Santa Ana, CA 92705-4931

• 

  Collectors Holdings Inc

  PO Box 6280 Newport Beach, CA 92658-6280

• 

  Collectors Holdings Inc

  PO Box 6180 Newport Beach, CA 92658-6180

• 

  Collectors Holdings Inc

  Newport Beach, CA 92658

• 

  Collectors Holdings Inc

  3101 E 52nd Ave Ste C Denver, CO 80216-2348

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 I sent 5 football cards to *** in ************* CA to be authenticated, graded and capsulized. The cards were returned to me 6 months later with a bill of $214.00 and they did absolutely nothing to the cards except place a decal on them that said they could not authenticate the autographs. I called and emailed and asked for a refund and they refuse. I challenge that the person who handled my account has no qualifications to do so. I want my money back.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau Representative,I am writing to formally file a complaint against PSA (Professional Sports Authenticator) and its parent company, Collectors Holdings (also known as Collectors Universe), an online grading card service. I have had an account with *** for over two years, during which time they have retained my credit card information on their website without providing an option to remove it. Additionally, they have made it impossible to cancel my recurring membership payments, as their website claims there is a cancellation button, but it does not exist. This practice is a violation of consumer rights and data security regulations, as they are storing sensitive financial information against my will and continuously attempting to charge my debit card without my ability to stop them.The details of my complaint are as follows:Nature of the Issue: PSA has stored my credit card details on their platform for over two years without an option for removal. Additionally, they do not provide a functioning option to cancel recurring membership payments, despite stating that one exists. As a result, they continue to attempt charges on my debit card without my consent. Keeping a customer's financial information without their consent and preventing cancellation of a recurring service is both unethical and potentially illegal.This issue has caused significant distress and concern for my financial security. The inability to remove my financial information or cancel my membership exposes me to potential data breaches, unauthorized charges, and continued financial losses.I believe this matter warrants BBBs attention as I have not received an adequate resolution from PSA. I am requesting the following resolution: immediate removal of my credit card information from PSAs database, cancellation of my recurring membership payments, and a formal acknowledgment that my financial data has been deleted from their records.

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** membership renewal was automatically processed without my knowledge for $149 YESTERDAY. I do not want this service/membership and immediately asked to refund it. They refused and told me it is non-refundable. I will not use this service / membership ever again. I contacted customer ********************** on **/**/** and they refuse to do anything.

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** does not support their PSA Vault product. I ordered 8 items from PSA Vault on ****. The description on every item stated that shipping could be combined over 7 days at $1 per additional item. Instead, they charged be for 8 separate items with $5.99 shipping for each. I sent them a message, asked about the separate charges, to which they immediately responded. I then asked to please either ship the items together and reimburse me the extra shipping charge or cancel my order. For 3 days, they ignored my messages, then shipped all items separately. Since they weren't responding to my messages, I called PSA. They told me that ********* is a separate division within ***, there's no way to contact anyone by phone, and a case escalation might be responded by email in 3 days. ***'s support said there was no way to contact anyone in their ******************* they did not offer phone support, and they receive a lot of complaints about the lack of support for the product.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2024, my bank card was charged $149 by this business for a 1 year subscription to their service. Within minutes, I contacted the business to inform them that I did not want this subscription to auto-renew, and asked for a refund. They refused, and I disputed the charge with my bank. As soon as they learned of the disputed charge, they locked me out of my account. I have been locked out since that time. I contacted the business, and they stated that I was locked out until the dispute was resolved. My bank informed me on Nov 21, 2024 that my dispute was denied (email attached). Nevertheless, the business refused to unlock my account or refund my money. So I was paying for a service that I could not use. I reached out to their charge back department on 12/31/2024 and again on 1/15/2025, but received no response. I would like my money back, as they are not providing the service in which I was charged for.

  Business Response

  Date: 03/07/2025

   

  As a one-time courtesy, we will unblock his account and refund the fee associated with his most recent subscription period. We understand that there may have been extenuating circumstances that led to the account being blocked, and we want to insure a positive customer experience.  

   

  Customer Answer

  Date: 03/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When submitting cards to *** - there are many options. I submitted two separate orders because some of my cards had autographs and I wanted the dual servers (IE I needed to pay more for that service)I did this and before the cards were sent back I noticed they did not have the dual service as I initially requested. *** refused to help resolve the issue. I paid more for the same exact service I got with my bulk order. I requested the customer ********************** *** to at least work with me, lets try to fix this. They didn't. Customer ********************** for this company is abysmal I will never order through them again. The way they are grading cards and nickel and diming individuals is atrocious. Not so long ago you could pay one price to get your card graded and authenticated. Breaking it up makes it confusing and issues like this are guaranteed to arise having no internal methods to help solve or alleviated is criminal on their part. They HOPE they have someone like me so they don't have to do the extra work on the cards.

  Business Response

  Date: 03/07/2025

   

  The customer submitted for a Value level card grade service (non-dual) on November 20th. He incorrectly claimed to have submitted a dual service order. ************* informed him that the company policy is to follow the submission form and not to assume the customer's intent. He was advised that he could resubmit for dual review if he desired autograph grades added to his cards.

   

   

  Customer Answer

  Date: 03/08/2025

  They employ a extremely poor business model which is deceiving to customers and designed to pray upon them. This answer didn't help at the time and does not help now. By the time I had realized what had happened, the cards were still at the company and they could have easily fixed the issue, instead of working with the customer they refused to actually correct anything in their system and simply sent back the cards, if i were to resubmit i would be out hundreds of dollars, which they know this, and they want this. Poor ethics, poor customer **********************, deceiving business practices. 

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought PSA would be the "defacto" standard for grading my top-condition cards after carefully inspecting them with a 40x magnification loupe, various lighting, and centering tools to ensure submissions were on point for PSA 810s.I also have a background in printing, paper science, and archival practices, so I understand how to detect quality defects in printing and substrates.After submitting *********** two rounds (20 grades each), I noticed PSAs grading was inconsistent, with many low grades: 4 PSA-5s, 8 PSA-6s, 8 PSA-7s, 13 PSA-8s, and only 4 PSA-9s and 4 PSA-10s. Some of these grades were far too low. I even submitted *******-graded 10s, 9s, and 8.5s (cracked from cases and resubmitted) that PSA downgraded to 6s and 7s. How is this possible?It seems PSA favors big-name collectors and high-paying accounts, awarding them higher grades, while regular collectors receive lower ones. This disparity is evident in the grading differences between ******* and PSA. When I questioned *** about the grades, their *** suggested paying $40/card for re-grades with grader noteson top of the $20/card Value Bulk fee under my membership. Why isnt including grader notes standard? They want more money for a potential grade increase?PSAs subjective and biased practices appear to favor their biggest clients. Theyve monopolized the market, promising the highest ROI but treating regular collectors poorly. Consider other grading vendors or collector services to ensure fair treatment.

  Business Response

  Date: 03/07/2025

   

  We understand that the customer would like to know the reasoning behind a card's grade. While it is natural to compare a card to online images, please keep in mind that many aspects cannot be seen in a digital picture. Grading is three-dimensional, and images only show a flat surface. Many defects are only visible when the card is moved, tilted, and rotated in different lighting.

  
  

  Although we do not provide detailed reports explaining the results, some higher service levels include brief "Grader Notes." Regardless of the service the customer chose, all cards are always examined by at least two independent graders, and their results must agree before the order is complete.

   

  Customer Answer

  Date: 03/08/2025

  This is the same templated response I received (that I've uploaded), graders notes should be included regardless, does not make sense to pay extra for this as the people are already doing the same service for either priced tier.

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a subscription of Feb 25th for $99. I have been unable to get a hold of anyone until today (12/27/24) and I was unable/never use their services.

  Business Response

  Date: 02/19/2025

   

  The customer waited 8 months to dispute the charge. We cannot process a refund that far past the transaction date. We apologize we could not assist with this refund request.

   

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an item to be authenticated by *** at the October, 2024 Chantilly, Va card show. The item was a ** **** autograph, on the back of a ****** ******** card. The obverse of the card had a postage stamp affixed to the card.PSA accepted the card for authentication in that format , yet when I received the shipment of my item back, I did not receive the same item I submitted. The item I received was a photocopied card, similar , but also with no postage stamp on the face of the card. Clearly not the same item I submitted. *** , by their own admission , does not alter , clean up or change anything on items submitted for authentication. In discussions with representatives of *** (******) and subsequent emails from ****** and the a "*******" PSA (via ********) claims they have "footage" to confirm the item received by them is the item returned to me, however, I doubt they have "footage" of the item when submitted at the card show to their representatives.The ** **** autograph was originally obtained in person by my father in 1957. I also have a witness to verify what was submitted to *** at the card show.I am seeking return of my original item or compensation for the value of the loss. ** **** autographs are very valuable, selling anywhere from $3,500 up. I have emails from customer ********************** reps ********* and (*******) that I can send to BBB if required. I have attached a picture of what was sent back to me, which is o the same item as submitted for authentication. Additionally, the item they returned , (surprise) , the did not authenticate, as it is a poor, cheap fake.

  Business Response

  Date: 02/19/2025

   

  We confirmed that the item that was submitted to PSA at the Chantilly card show by Mr. ***** was the same item returned to the customer after it had been deemed inauthentic. Video footage confirms we only handled the item he gave us at the event and our internal investigation was closed.

   

  Customer Answer

  Date: 02/19/2025

  This response from the company is in no way acceptable. I have been communicating directly with ******* , of the company now for almost 2 months.

  ******** has indicated that she is still investigating. I have offered to provide sworn affidavits to verify the description of the item I submitted for authentication. I have been told so far that these are not necessary. I have also requested to be provided the "footage" from the time the item was entrusted to PSA, which has not been provided. 

  I have provided a description of the item, submitted, which had a partial postage stamp affixed to the obverse of the card. Iin my first conversation with a representative of ***, it was confirmed that *** does not alter, remove or improve any item submitted for authentication. The item that was returned to me DID NOT have a partial postage stamp affixed to the obverse, moreover, the item returned to me also shows multiple creases, whcih my item did not have.

  This response from the company is not acceptable.

   

  Sincerely,

   

  ******* North

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** renewed a subscription without my knowing. When i asked for a refund for the service they said it's company policy not to issue a refund but they would turn off auto-renew.

  Business Response

  Date: 02/19/2025

   

  Mr. ******** made a submission during the time of the membership, but asked for refund after he had done so. Once a customer takes advantage of our ******************** for the membership, we cannot provide a refund. We apologize we will be unable to honor this refund request.