Complaints

This profile includes complaints for Collectors Holdings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Collectors Holdings Inc

  1610 E Saint Andrew Pl Ste 150 Santa Ana, CA 92705-4931

• 

  Collectors Holdings Inc

  PO Box 6280 Newport Beach, CA 92658-6280

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  Collectors Holdings Inc

  PO Box 6180 Newport Beach, CA 92658-6180

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  Collectors Holdings Inc

  Newport Beach, CA 92658

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  Collectors Holdings Inc

  3101 E 52nd Ave Ste C Denver, CO 80216-2348

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I had 4 Pokemon cards graded and signature authenticated in 2019. After 9 months at PSA they were returned as authentic with DNA Signature verification through their own processes as well as high PSA 9 grades. All 4 were promptly placed on **** for sale. 2 of the 4 have been sold. The other 2 cards have and are currently up on **** for for over $50,000+ combined as seen in the two listings which is actually low as most other cards with this signatures authenticated from PSA are being listed for upwards of $100,000+ per card.In July of this year (2022) I received a message from a potential buyer on **** stating that when they attempted to look up the certification numbers (listed below) that PSA was showing that all listing from that order were deactivated. After looking into this further they were actually deactivated in May without any contacting notifying me of that or providing any details of why they deactivated them after having been in the online public viewed database for about 2 full years.I followed all directions that they the rep said and sent the cards back in, in Sept. They were received by PSA on 9/1/2022. I was told that it would take about 10 days from logging the order into their system. I have called twice and emailed about 4 times on the same ticket and have not received a response in any form.I have gotten multiple $15k and $20k offers in the past and since they were received by PSA but I cannot sell them because they have them in their possession.I submitted a second order of 10 similar cards earlier this year that came back as not graded costing/wasting me $600 since the first batch was somehow deemed authentic and this one not having enough evidence?Links for reference of above:PSA Certification Numbers:44341654 ******** Links to **** listings for cards:https://www.ebay.com/itm/114070171559 https://www.ebay.com/itm/114070176399 ***** Return Tracking Info:791288180821 Delivered Thursday 9/1/2022 at 2:11PM

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue #1: I received back my PSA submission through ********** (***********************) and received back a card with a broken slab. See pictures attached of a PSA 9 Gyarados. I would like to send this card back to get re-slabbed free of charge as this issue apparently occurred from PSA back to myself.Issue #2: I submitted a 200+ card order March 2020 into Ludkins Collectables and still have yet to receive my submission back. Meanwhile, people are receiving back July 2022 submissions. This is unfair and the *** has been contacted in regards to this issue. If cards are not receive back within the next 4 weeks, we will be seeking litigation to recover the value of the stolen cards located at PSA.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides grading services for collectible trading cards. They grade them on a scale from **** with 10 being the highest quality and value,Their website has an explanation for the guidelines for each number grade.I submitted three cards for grading using PSAs own guidelines. The cards came back under the grade which should have been given to them. I contacted the customer ********************** department and worked out an arrangement where by I would resubmit one card for 50% of the fee, which I did.Unfortunately the card came back with the same unacceptable grade. So I have tried to contact them again but they do not return my calls and it has been weeks now. My beef is that the company puts plainly written and easy to understand language about grade expectations and then when they graded these cards - they didnt seem to follow their own guidelines.It is almost a fraud in my opinion A visit to their website PSAcards.com Will get you to the grading standards Feel free to contact me any time

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a card for autograph authentication. They probably don't know who the person is although a famous Professional Wrestler who passed away in ****. It seems they have burried my autogrpahed item and all but removed it from the system as it has still not been authenticated.My other opinion is they have stolen it After numerous emails to customer **********************, they do not respond even in the time frame they say they will Their phone system is a scam, it is setup to pretend they have calls when in reality they never take calls.This company is making too much money to care so they can treat customers like trash

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to PSA twice about missing collectible unreplaceable cards and both time no one has been able to give me an answer or resolve my issue. Its been over 2 weeks and nothing has been done to reach out to me or hear my concerns. As more time goes by someone may have stolen my cards or kept for own collection. Second issue is they packaged them in the smallest box they could find and a few items where damaged and also no resolution on that issues. I paid for a service and have rave nothing but a run around from psa. Extremely disappointed in the process and handling of my claim and personal belongs. I have waited over 3 hours both times to be told nothing can be done I cant speak to anyone else. This is an unacceptable process and handling from this company.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete fraud. I canceled an order over 8 months ago and still haven't received my cards back. I finally got ahold of a customer ********************** rep after days of trying and was told I owed return shipping money. I followed up with accounting and they told me I had already paid and there shouldn't be an issue. Ever since finding that out, I've emailed and called intermittently for the past 2 months and have not been able to get a response back. I just want my cards back and it feels like that will never happen. Total investment on the cards submitted was a little over $2k. Not sure if getting an attorney will make things move any faster or get a response, but that's pretty much the only option I have left. PSA has literally robbed me and nothing will be done about it.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted trading cards to be graded from a third party company over year ago. This company worked with PSA to have the cards graded. The company has since went out of business and PSA has yet to return my cards. I have been in contact with them over a year and they are holding over $2,000 in valuables. They are ignoring emails and phone calls. I am lost at what to do at this point.

  Business Response

  Date: 09/20/2022

  The customer in question submitted cards to be sent to our company through a business called **************. The company went bankrupt and had submissions pending with PSA that were NOT paid for. We had to work with bankruptcy courts to allow PSA to return these items to customers and we are happy to report that is now happening. Our team has been in touch with this customer and asked them to provide us with some additional details. Once they do, we will be able to get their order processed and back to them. Given the fact PSA was NOT paid for these items by **************, they cannot be expedited unfortunately and PSA is processing them as a courtesy.

  Customer Answer

  Date: 09/20/2022

  The company has cost me thousands in potential revenue. The company will not allow me to pick up my cards even though they were accepting ************** for years through a walk in service. The company created a massive debt with ************** and now as the consumer I am getting the hurt. I can't stress enough that consumers that care about their belongings should avoid PSA at all cost. I have waited over a year and a half for my cards and have been left in the dark.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted three items for authentication. The items were received on 7/1 and shipped back to me on 8/17. While I realize that autograph authentication involves opinion and is subject to error, I feel that one of the items is clearly authentic. Im basing this not only my opinion, but also on a signature contained in PSAs own AutographFacts database. In addition, the set I submitted was chosen by ****************************** to be scanned and used in their main hall, exhibit, and on their website. PSAs opinion was Questionable Authenticity, and he main signers name is misspelled on the letter of opinion. I subsequently submitted the item to another third-party authentication company and it was deemed authentic and issued a full letter of authenticity.

  Business Response

  Date: 09/20/2022

  Our Authentication team reviewed the item in question and deemed it of questionable authenticity. This does not indicate the item is fake, it just indicates there were factors that led our team of experts to question the authenticity of this piece. In accordance with the terms and conditions of the services we provided, the customer was charged and will not be issued a refund because they were unhappy with the outcome. We apologize the customer was unhappy, but our reps rendered our opinion which is what the customer paid for.

  Customer Answer

  Date: 09/20/2022

  The response is general in nature and not specific to the item I submitted. I included a comparison to an exemplar from the *** AutographFacts database and feel that the two exemplars are consistent to the extent that it should be addressed. If I can be told what differentiates the two examples in such a way that one is considered authentic and the other is not, I will accept the response.

  Business Response

  Date: 09/20/2022

  There were more than one reason why the autograph failed the PSA/DNA authentication process and we outlined some of those reasons on the letter sent to the customer. We had our *********************** review the customers images again and they were consistent with their opinion. The customer is asking for what exactly those reasons are and that is not something the company can provide as it would aid those looking to get items through that are not authentic. We are not saying that is what ******************** intentions are here, we just cannot share the exact concerns our team had with the item received.

  Customer Answer

  Date: 09/20/2022

  This is my final response and I understand that this will not be resolved in a fair way. I will just say that I very strongly disagree with this opinion and believe that the company would be unable provide any specifics. The comparison speaks for itself. The letter of opinion doesnt state anything specific either. Theres simply a list of issues in which one or more are claimed to apply. Despite the opinion, I was told that I could submit the item again at the full authentication fee.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unfair grade on a **** topps *********************** rookie card from PSA and e-mailed them my complaint on Aug. 5th titled "Screwed over by PSA once again." Shortly after this e-mail, all my pending orders were quickly rushed. It usually takes ***** days for the grading process to be completed and all my orders were quickly graded and rushed through the entire process, and all of them only receiving PSA 7 Near Mint to PSA 8 Near Mint-Mint grades, when they were all pulled from unopened rack packs and should receives grades no less than a PSA 9 Mint. Order Numbers : 22716748, 22752828, 22779190, 22779197, 22779183, 22783693, 22784122, and ********. I still have orders pending ; Submission Numbers 10953448, 10925727, 10926324, 10969595. On one order, they didn't even grade one of the cards - Order #********. My 2022 Topps ********************* Printing Plate 1/1 wasn't graded but received an authentic label. That's not what I paid for. PSA has potentially cost me thousands of dollars with inaccurate grading and now rush grading. I would like all my cards back as well as a full refund for the graded cards I've already paid for. I have to break all those cards out of PSA's casings and send them to another grader to get an accurate grade and the true value of each card.

  Business Response

  Date: 08/24/2022

  We are sorry the customer does not agree with our teams grades on their submissions, but their submissions were reviewed by multiple graders in line with our policies and the terms & conditions the customer agreed to when they placed their order. No items were "rushed" through, we have just dedicated more resources to the grading process as we have scaled up to process more submissions. Regarding the printing plate card, some printing plate cards embedded in a trading card can be given a numerical grade, but the plate this customer submitted can only receive an authentic grade in line with our policies. The customers additional orders are in the process of being processed and will be returned to the customer upon completion.

• Initial Complaint

  Date:08/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/2022 I sent 60 cards (valued ~$5,000) to PSA for grading with overnight shipping and signature required. I followed all instructions for packaging precisely and on 8/1/2022 I was informed by **** that the package was signed for and received.PSA's website states that it may take 3-5 days once received for it to show ** in 'My Orders' and so I gave it a few days. After 5 days I reached out to PSA to get an update, or at least a confirmation, that my package arrived with correct contents. Four days later I received a response that was autogenerated and had nothing to do with my question what so ever, providing zero insight.I have since sent 4 emails requesting this information and 6 days later I have still had no response to any of my emails and my package still does not show in "My Orders" even though it's now been weeks since it was received. I have stated to them that I want to be understanding of their turnaround times if they are especially busy, but that I need some sort of acknowledgement since I have shipping insurance considerations I need to take action on if my package was intercepted, stolen, or damaged that requires timely action. Still I've gotten no response what so ever. This is my first experience grading with PSA, so I'm not sure how typical of an experience this is or if I'm just of low priorirty to them due to my lack of historical business I've brought them, but this has been one of the worst customer ********************** experiences I've had with any business. I have done everything within my power to try and be compliant and understanding, but to this day I still have no idea if I am out $5000+, and I can't even convince them to care.

  Business Response

  Date: 09/20/2022

  One of our representatives named *********************** has been working with this customer to resolve their concerns. We are also issuing the customer a $50 voucher for the issues they experienced.

  Customer Answer

  Date: 09/26/2022

  I sent their representative multiple emails that have not been responded to regarding the first of my two orders still not being handled. The second order that I sent was had half as many cards to grade, was at a lower service level, had a longer estimated turnaround time, cost significantly less than the first order, and was sent MONTHS after the first order and that second order is now ahead of my first order. 

  
  

  The specifics detailing the exact amount of days, the exact service level, and other relevant specifics were included in the multiple emails I sent ***********************, but they have not been addressed or acknowledged at all. 

  
  

  This was something I tried pointing out to them months ago with my first order, but they continually dismissed my claims and denied my request to expedite saying they must fulfill orders "First in first out" and that no exceptions are ever made. Which clearly isn't true since, as mentioned, my 2nd order with a LOWER service level has now surpassed the first order that I paid twice as much for. 

  
  

  $50 voucher really doesn't resolve anything when considering that I paid over a $1000 more than I needed to because of a flaw in their business process and how many hours I have now had to spend trying to get my order fulfilled. Especially with this being my first experience doing business with them. 

  
  

  Let me know if you need anything else from me.

  
  

  Thank you,