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Business Profile

Golf Equipment Manufacturers

Worldwide Golf Shops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of clubs after I was told "money back guarantee". Before I purchased them, I confirmed what I heard and was reassured "money back". When I brought the clubs back, they told me store credit only. I feel their language used in store was deceptive. I have called customer support on 7/16, 7/19, and 7/22 for help but they keep deflecting saying they will call me back. I would like what I was originally told. I want to return my clubs for my money back.

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst customer service Ive ever experienced. Bought a $1800 set of clubs, they didnt work out so tried to return them. I left them at ***** as instructed and they didnt receive these clubs due to someone changing the label and they would not refund me. DO NOT BUY FROM THIS COMPANY.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the Golf Mart in ******* today (12/12/24) for a golf club fitting. I was asked to bring in my old clubs, which I did. But I was only asked to hit 3 different 7 irons and 1 fairway wood. I complained at the start that I was hitting into the sun and couldn't see but the salesman said the it didn't matter because he was monitoring my golf swing on the monitor. At the onset, I stated that I wanted to see if buying a new set of golf improvement irons would help my game. He told me that I had a 49 MPH golf swing & hit the 7 iron 70 yrds, but that with the clubs he chose and I should gain 5 yrds if I purchased the clubs he recommended; a $4500 set of new ******** Paradym irons, 3 fairway ***** and a new driver. He made no attempt to compare the new irons to my old ********************* clubs and if I hadn't gone back in the shop and grabbed my 7 iron from my set, he wouldn't even have that to compare the new irons to. This "fitting" was a total "rip off" and the attitude of the saleman was anything but helpful. I would like an apology for his waisting my time with this bogus fitting and I would request a refund of my $150 as well.

Worldwide Golf Shops is NOT a BBB Accredited Business.

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