Business Profile

Insurance Companies

Automobile Club of Southern California

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Complaints

This profile includes complaints for Automobile Club of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

476 total complaints in the last 3 years.
141 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
... I don't know why this charge was issued last time I called customer service to complaint against a poor service an the attempt 2 defraud me by AAA road-side associate.They must have nots about my interactions w/ their hotline... I will request these notes... I am disabled an will need time 2 arrange these request.
Business Response
Date: 06/30/2025
Thank you for allowing us to review and respond to your service concerns. Based on our findings, the secondary charge in the amount of $120.00 was generated in error through our system as you had in fact paid the service provider for tow mileage over your Classic level of seven (7) miles.Please be assured that we have removed that secondary bill to ensure that your membership is in good standing. Any other charges prior to that secondary bill were valid fees associated with being towed beyond your Classic membership coverage on March 24, 2025. If you have any questions, please contact, Ms.********* ******** at **************.
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account ************ - ***** **** My premium is up approximately $50 a month from last year! My car which is now 16 years old is another year older and my mileage is UNDER 4000 miles annually. WHAT THE **** IS GOING ON??? This is unacceptable. Has my low mileage discount not been applied AGAIN, is this going to be an annual complaint??? I submitted my odometer reading timely showing that I had once again done nearly no mileage in the past year.
Business Response
Date: 06/27/2025
Our company made a rate change in the past year. Premiums were adjusted to reflect updated loss data. To ensure the premiums we charge are adequate, not excessive, and not unfairly discriminatory, we periodically review our claims experience and revise rates as needed. The California Department of Insurance reviewed and approved our new rates as part of filings ******* effective March 1, 2025. We are required to obtain regulatory approval before using the rates. The average rate increase due to each filing was 6.7%. The amount of change varied by insurance coverage. You state that your premium increased by $50 per month. The $135 annual change equates to $11.25 per month. Your verified annual mileage is nearly identical to what was reported in 2024. This had no impact on your premium. If you have any questions,please contact *** ******, Actuarial Manager, at **************.
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE Claim Number: *********, on or about May 6th, 2025 (2023 ******* G70)As a loyal AAA insurance customer for 35 years, I have never made a claim. I have multiple cars, motorcycles, an RV, and my home insured by AAA (Account Number: ************, $4396 annual premium, paid electronically). Sunday, May 4th, I impacted a curb on the left front wheel, damaging the rim and some of the suspension parts, and also flattened the left rear tire, without damage to the suspension or the rim. I had AAA tow the vehicle to a AAA-approved auto shop for repair ******************* *************************************, telephone ************). Given the value of the repairs ($10,574, which have been paid entirely), I decided to create an insurance claim and called AAA on about May 6th, 2025. To my knowledge AAA never assigned a local agent to inspect the damage. Later I learned that you do not cover tires, and because I paid the auto shop to release the vehicle in advance of the claim being paid-out, it would substantially affect how much Id receive. Note that I didnt hear from AAA until after I paid the invoice and took possession of the vehicle. I understand that paying in advance of a claim would affect how much I would be reimbursed, and that I needed photos of the rims. I am not satisfied with the service I received or the amount of reimbursement you offered. Therefore, I am respectfully requesting reimbursement for the entire invoiced-amount, minus a standard deductible, and a minimal increase in my annual premium.
Business Response
Date: 05/27/2025
Please forward to ******************** at ********************************************************************************************** for review/response.
Business Response
Date: 05/30/2025
Please forward to ******************** at ********************************************************************************************** for review/response. ************************************
Business Response
Date: 05/30/2025
Please forward to ******************** at ********************************************************************************************** for review/response. *******************************
Business Response
Date: 06/17/2025
We understand that your 2023 ******* was involved in an auto collision on May 3rd, and you reported the claim on May 14th and on May 15th emailed a repair estimate to us which was prepared by your repair facility, ****************** We attempted to contact you by phone, email, and text message on May 15th, 19th, and 20th to discuss the facts of loss and review your applicable coverage. We spoke with you on May 21st and secured the necessary claim information. We contacted ***************** on May 22nd to schedule the vehicle inspection and learned that the repairs were previously authorized by you on May 8th, prior to filing the claim, and completed by them shortly thereafter with the ******* being returned to you. Since it was not made available for our inspection prior to the completion of repairs, we requested photographs, along with any other supporting documentation which might help us confirm the damage. ***************** was unable to provide any additional documentation to assist with your reimbursement request. It appears that we still have not received any photographic documentation necessary to confirm the loss related damage and subsequent repairs outlined in the repair estimate. We have requested to physically inspect your vehicle and we see that the inspection took place. Once we have an opportunity to complete our investigation, you will be notified of our coverage decision as soon as possible. Our goal is to review and conclude your claim in a fair and timely manner and we are working diligently to confirm the reported damage. If you have any questions, please contact Auto Physical Damage Claims Manager, ***** ****** at **************.
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took money ($92) from an overpayment by allowing the opportunity for customers to double pay on their website then help onto it for 2 + weeks ignoring my reaching out and not following up with me
Business Response
Date: 06/27/2025
Please accept our apologies for the inconvenience and delay you experienced when contacting us regarding your membership. After reviewing your account, we can confirm that $92.00 has been issued back to the Visa card used to make the payment. As your concerns are important to us, Trevor McKinley made several attempts to reach you directly to provide this update and assist further, but were unfortunately unable to connect. If you have any questions, please contact Trevor McKinley at 866-907-2272 extension 1022124.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 4th, 2025 I was rear ended by an individual who is insured with AAA auto insurance. I made my claim that same day because I need my vehicle repaired, ASAP. It is my only source of transportation.The driver of the vehicle which rear ended me has refused to give a statement. The AAA insurance adjuster told both me and my attorney that their driver would be taking liability. Then AAA turned around and said he's not going to take liability. It has been almost 2 months since my accident and no one has taken liability on my case and I need my vehicle to be fixed/repaired.And now to add more insult to injury the AAA adjuster called me about 3 weeks ago and told me that my car was going to be totaled out. But no one had even inspected my car. I found out that that was a mistake. But I feel like it's insult to injury because so much time has elapsed and my vehicle is very badly damaged (my breaks are bad/failing, which is just one of many many issues with my vehicle now) due to the fact that I was at a complete stop when the driver of the car that rear ended me hit me, slammed/plowed into the back of my vehicle.I just want my car fixed and it's taking too long for AAA insurance company to take liability.
Business Response
Date: 06/16/2025
On May 23, 2025, following the conclusion of our liability investigation, we formally accepted liability for the April 4, 2025, loss and promptly notified your legal representative at ****** & ******. Contrary to the concerns raised, your vehicle was not declared a total loss. We honored your request to work with your selected repair facility, Fix Auto Collision of ************Payment for repairs was issued in two parts: the initial estimate of $1,383.60 was paid on May 30, 2025, and a supplemental amount of $1,516.66 was paid on June 5, 2025. As of June 11, 2025, the shop reported that repairs were nearly complete. Proof of payment was provided to ******** at ******** on June *******, via email, enabling the release of your vehicle. Additionally, copies of the estimates were shared with you via text message on May 29 and June 4, 2025,with permission from your attorney. Should you have additional questions,please contact Claims Manager **** ******* at **************.
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complaint as *** had nothing but problems with this insurance company. This complaint will be the reason why we are leaving this insurance company for good. The last time I had an issue the department of insurance had to get involved, thats how bad this company is. This time had my car stolen and was dealing with our adjuster. He told me I didnt have rental car coverage on that car, but I had it on my other car, I tried to explain that the coverage has always mimicked each car. I dont have separate coverage. Its always been the same. he told me it was possibly a clerical error and he would look into it or have that department call me back. No response. Finally, we left messages for his supervisor who hadnt called back. His name is *** *****. Youve never heard an employee act, more condescending, patronizing, and sarcastic this guy as I was trying to explain to him the situation that I had before he didnt wanna hear it he said that had nothing to do with this claim he asked for my claim number. I said I didnt have it. I was driving where he tried to lecture me that it was illegal to drive and talk on the phone. I had to explain to him that theres no law against talking on the phone and Bluetooth and he could look up my policy with my name After he did that the condensing sarcastic tone continued after a half an hour of us going nowhere I asked to speak to his manager and he said he would have to review it before I could speak to **** his manager. I asked why is that? Are you denying it? He said no hes not. He has to review it. He asked why, I said for everything that we just butted heads on and the way he had been talking to me. He said he was in a room full of people And wouldve been told if he was rude. This guy has no business being an adjuster, let alone a supervisor. Im reaching out to the executives for this. This is why were leaving AAA for the incompetence and for the customer service that they give you when going through issues
Customer Answer
Date: 05/16/2025
The last name is ******. Now its clarified.
Business Response
Date: 05/16/2025
Hello,
Unfortunately, due to the customer's address in ** he lives in an area that isn't in our ACG footprint. Please go to ************************** to find the correct club.
AAA-ACG
Business Response
Date: 06/13/2025
We understand your concerns regarding the car rental coverage discrepancy and the lack of follow-up after you voiced your coverage concerns. Clear and timely communication is essential to the service we provide our members and we regret that your efforts to obtain clarification were not addressed promptly. Our records reflect that your 2016 *********, did not carry Car Rental Expense coverage since the inception of your Members Automobile Policy, which has an original effective date of January 22, 2021. This was previously discussed and reviewed with you on May 12th. Our file reflects that you were informed that $20 per day for a maximum of 30 days is available for total theft losses and a check was issued to you today for $600. We also want to acknowledge your experience with Mr. ***** and am sorry to hear that you were dissatisfied with the conversation. All of our representatives are expected to maintain a professional, respectful, and empathetic approach in every member interaction,and your feedback indicates that expectation may not have been met in this instance. Please be assured that your concerns will be addressed appropriately,including your communication with Mr. ****** **** ****** spoke with you on June 12th in the hope of addressing your concerns. He informed that you would like to speak directly with *** ****** and this will confirm a scheduled telephone appointment with you today at 3:30 p.m.
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed an insurance claim on Aug 2024 and my insurance company failed to reach out to me for over a month after filing the claim finally when they did reach out to me I was informed that my claim was referred as fraud and that I was going to have to talk to an siu invesgator named ******. I asked to get better clarification as to why my claim was being investigated and they failed to provide me an answer and proceeded to investigate my personal life that had nothing to do with my claim ****** ended up getting videos of me from my neighbor ***** and decided to create a fake narrative about my claim. Throughout the investigation ****** ***** failed to address my concerns about ******* behavior and dismissed my formal complaints I submitted covering up her employee behavior and provided false information about me to the ***. I have asked that Dawnde be removed from my claim as this is a conflict of interest becuase I have demanded she be fired for the lies she told *** and their lawyers about me. Dawnde told me that my claim was denied. They didnt allow me to do my EUO, they never took a recorded statement, they failed to provide me with anything about my claim, and they broke several laws. I dont know how ****** ***** is able to get away with the things she has allowed to happen to me and I strongly believe she should be fired its not okay and it needs to stop
Business Response
Date: 06/05/2025
Mr. *********** reported the claim on August 18^th and was contacted within 48 hours. During the first conversation, the he indicated the vehicle was on auto drive when it struck a rock damaging the side and undercarriage of the vehicle. The policy was reinstated with a lapsed period nine days prior to the incident, the vehicle was towed during the policy lapse period, the Special Investigative Unit (SIU) investigated a prior claim and there was an extensive loss history associated with the policy address.

We attempted to inspect the vehicle at the residence address of record however Mr. *********** was not present. We requested it be moved to a body shop and we discovered that the claimed damage was not consistent with the facts of loss as reported and it appeared multiple losses had occurred. The claim file was referred to the SIU.

We attempted to obtain a recorded statement from Mr. ************ which was set for October 15^th and was cancelled by him three minutes before the scheduled time. SIU completed a neighborhood canvas to determine if anyone had information about the claim and information was obtained from a neighbor. SIU did not surveil Mr. *********** nor did it release any personal information about him or his claim.

We provided Mr. *********** with numerous dates to provide his recorded statement. He agreed to an appointment on October 25^th and again cancelled on the day of the appointment. He did appear in our ******************* ************* to provide a recorded statement however would not allow for an orderly interview and he was asked to leave the location.

Mr. *********** was informed of the reason for the continued investigation and was provided with a list of additional documentation that would be necessary to resolve the discrepancies in the file. Based upon his lack of cooperation, we referred the matter to outside counsel to complete an examination under oath (EUO), which was set for January 3rd. All parties including the court reporter, independent counsel, and ****** *******, were able to access the zoom meeting using the link provided. Mr. *********** claimed he could not access the link using his personal computer or iPad. He wanted to conduct the interview by phone without a camera which was not acceptable for a court proceeding. We agreed we would need to reschedule the interview.

While we attempted to set a mutually convenient date for the **** we were contacted by the lender holding the Tesla title, who had possession of the vehicle. The lender inquired about collision damage to the vehicle. Mr. *********** received a direct payment for a prior claim and did not repair the vehicle. We were obligated to pay the lender for the un-repaired damage and the payment was issued to them. The lender provided us with an authorization to image the ********** Recorder (EDR) and cooperated with all of our requests. The lender made a claim for the damage possibly related to the August 18^th loss as provided by our Lienholder endorsement. The claim was adjudicated and proceeds paid directly to the lender.

There was damage to the vehicle unrelated to the August 18^th event and Mr. *********** was advised on how to make a claim however did not proceed with a claim. He was advised any claim submitted would need to be investigated to determine if it occurred during the policy period. Additionally, any proceeds would be paid to the lender as the legal owner. We provided him with a partial denial letter with regard to the undercarriage damage as we were able to determine it did not occur on August 18^th. The vehicle was never declared a total loss and Mr. *********** was advised his claim has not been denied.

Mr. *********** has also requested assistance from the California Department of Insurance (CDI) starting on October 8^th. The CDI has reviewed this matter and there have been no laws broken nor does any conflict of interest exist. Our position remains the same; the claim has been fully adjudicated with the legal owner and the claim remains closed. If you have any questions, please contact Claims Manager ****** ***** at **************.
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just ended a phone conversation with an extremely rude AAA employee by the name of **** who stated she works in the corporate office located in **********, ***Earlier today I signed up for T-Mobile wireless cell phone service. One of the offers of signing up is a year of free membership for AAA Classic. The T-Mobile representative guided me through the process to obtain the free year membership for AAA. At the completion of the call he advised me to call AAA to downgrade my prior membership from Premium to Classic, because it would not allow me to do it on the AAA website.I phoned AAA and advised the representative what I was trying to do. I explained to her that my AAA renewal was due to March and I had decided to terminate my membership. I also advised her when I attempted to downgrade my prior membership it would not allow me.The representative said she would have to transfer me to another department. I was transferred and rudely greeted by a person named Kiki. Before I could explain my dilemma she began talking and said I have no idea why you were transferred to me. I told her if she would stop talking and allow me to speak I could tell her my dilemma. She then told me I was being aggressive with my conversation. It was not that I was aggressive, but that she would not allow me to fully explain what my issue was. A person with this type of demeanor should in no way be in customer service. She displayed the attitude that she had no customer service skills.After this encounter I decided to just pass on the free year AAA membership that was offered to me through T-Mobile.
Business Response
Date: 06/27/2025
During our review, we found that both representatives provided incorrect information regarding the T-Mobile promotional offer for a free year of AAA membership. As such, our Retention Supervisor, Anthony Estelita attempted to contact you to address the concerns outlined in your correspondence to the Better Business Bureau directly and explain that we are willing to reimburse the 2025-2026 membership fees for your Premium Emergency Roadside Service. Since Mr. Estelita was unable to reach you, he left you a voicemail providing you with his direct contact information for a return phone call. To receive your Emergency Roadside Assistance Membership reimbursement, or if you have any other questions or concerns, please contact Anthony Estelita directly at 714-850-4764.
Customer Answer
Date: 06/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23301236, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ronald Colquitt
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The American Automobile Association offers towing services as one of its primary selling points for membership. I purchased a membership on February 20th of 2025 for $110.05. I had a vehicle break down on May 1st, 2025 and The American Automobile Association offered no assistance, and went a step further to actively lie multiple times about it. They blatantly lied about tow trucks coming, they lied about services they could offer, and they left myself and multiple people stranded on a busy interstate for over 3 hours until I had to call a local tow company to come get me. The American Automobile Association blatantly lied about response times, they had not even contacted a driver but informed us one would be there in 30 minutes, and they continued to do this for 3 hours putting all of us at risk of being hit by oncoming traffic on the side of the interstate. Once myself and group of people recognized the level of danger, and the fact that The American Automobile Association was refusing to help us, and also actively lying to us just to prevent me from cancelling my membership, we called a local tow company who helped us in literally 15 minutes.The next day I reached out to multiple drivers who said they were never even contacted by The American Automobile Association, which further demonstrated their lying and lack of effort to fulfill the service they actively charged me for. I want my money back, and this company should be held responsible for lying to and endangering their customers. It is insane that this company continues on with their current scam tactics with minimal repercussions.
Business Response
Date: 06/27/2025
We extend our apologies for the inconvenience you experienced. To avoid a recurrence of this nature in the future, we have counseled our staff and contracted service providers alike on the importance of this mission along with communicating accurate updates and providing our members with alternate service options should there be a delay or service unavailability. Please be assured that the necessary corrective actions have taken place. As gesture of goodwill, we will be providing you with a complimentary Premier membership for your next renewal term beginning February 20, 2026, through February 20, 2027. If you have any questions, please contact Ms. Maisha Johnson, at (562) 497-7045.
Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23299261, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Garrett Weakley
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We opened a claim with our AAA Homeowners Insurance on March 26th regarding a pipe that burst in our home. We are unhappy with the level of customer service we have received after having our home insured with AAA for many many years. AAA only came to our home one time and this was before the restoration crew removed the damage. AAA issued us a quote for repairs prior to the damage being removed. They assigned us to ServPro for repairs, ******* submitted a repair quote to AAA and ServPro was concerned with pleasing AAA instead of properly repairing our home so we canceled and chose not to move forward with them. AAA issued us an increased quote based on info and photos from ServPro, however, AAA never came back to our home for a proper final quote. AAA has informed us they only approved funds to stop paint on a bullnose edge between our main living room and entryway based off the information they were provided by ServPro. We are highly disappointed with this being completely in the line of sight and not the same color. Today is May 5th and our home is still torn apart without any repairs started.
Business Response
Date: 06/06/2025
Our file reflects that moisture
was found in the kitchen pantry verified by the plumber from Benjamins Plumbing
and the emergency service company you hired, All American Restoration. We approved
what All American Restoration recommended based on their findings and
recommendations to restore your home to dry standards and to remove damaged
material, which included drywall in the kitchen and pantry. We issued an
emergency services payment for $3,434.95 and payment for the Benjamin’s
Plumbing leak detection invoice for $250. Adjuster Sean Sly completed a repair
estimate based on the All-American Restoration recommendations for damaged
material. The cost of the resulting damage for the affected area, which
included drywall and painting, was issued to you for $3,142.82 less the
applicable deductible and depreciation. Mr. Sly received a call from you on
April 7th, asking for a recommendation for repairs. Servpro was
assigned to inspect your residence to provide an estimate. The estimate was
updated and a supplemental payment for $2,588.96 in order to restore your home
to pre-loss condition, was paid to you on April 18th. You were also provided with a copy of the
updated estimate. Jesse Coffman spoke with you on April 22nd and 23rd to provide clarity regarding this matter. He affirmed there was no coverage
under your policy to paint the unaffected areas of the home and explained the
non-affected rooms are not continuous from the damaged area. Sean Bowley reviewed
the file and contacted you on April 24th to discuss your concerns. He
reaffirmed our coverage decision relating to painting unaffected and
non-continuous areas. Mr. Bowley referred you back to the partial denial for
the remainder of the requested painting. Our coverage decision is reaffirmed. If you have any questions,
please contact Jesse Coffman at (951) 250-2220.
Customer Answer
Date: 06/16/2025
I reject this response.
Business Response
Date: 06/17/2025
Again, our coverage decision is reaffirmed. If you have any questions, we encourage you to please contact Jesse Coffman at (951) 250-2220.

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Automobile Club of Southern California is NOT a BBB Accredited Business.