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Business Profile

Insurance Companies

Automobile Club of Southern California

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Automobile Club of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see

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Automobile Club of Southern California has 37 locations, listed below.

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    Customer Complaints Summary

    • 476 total complaints in the last 3 years.
    • 141 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They continually violate their own contract. Their "tow service" is, they have none. I have tried to get a tow multiple times and always end up paying out of pocket for a tow company I have to find.

    • Initial Complaint

      Date:07/18/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 18,2022 I called and canceled my roadside assistance renewal on August 17,2022. They incorrectly canceled my service as of today. ******, the supervisor refused to provide me with service I have paid for until August 17, 2022.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday July 14, 2022 at approximately midnight I was traveling East on the I-8 and my vehicle broke down while driving. We think it's the timing belt. I was able to pull the car off the highway onto the right shoulder out of the way if traffic. I was in an area where there were No street lights but was off the highway and out of the way of traffic.
      At 12:22am I called AAA for a tow truck, they said they would send a truck within 45 mins. I explained the situation to the AAA dispatcher. I told her I was not in a safe spot, very dark and please send some one fast! I waited until 1:43am, no help came so I called AAA again . A recorded message said, if this is regarding the same call, help is on the way, about another 45 mins.
      I waited again. Still no help...
      At 2:21 a.m. I called again. Same thing, no human available and another message saying sorry for the delay, the tow driver is in route to get me...
      At 2:51 a. m I called again, waited on hold approx 5 mins, finally got a human, she said she's sorry, driver is 10 mins away and he will be calling me soon upon arrival. At 3:24 am I get a call from the driver , no idea where he is, I explain I am on the shoulder of the I-8 E, Between Harbison Canyon and Lake Jennings Pkwy, I am scared, FRANTIC at this point and please hurry to get me off the road!! Ok he says see you in 5 mins...3:49 am.i call back the tow driver cell phone and ask what's going on? He says. " I couldn't find you so I took another call and to call AAA again for another service call. Now it's 4am I'm SO upset and I'm absolutely freaking out.. at 6'30 am I finally contact a friend to at least pick me up to bring me to work.
      Around 7am on Thursday morning, so after sitting on the highway over 7 hours, I get a ride straight to work .
      I got out of work approx 7:30pm. I get a ride Home ,shower and find a ride to east county to my car. about 9pm, I call AAA again and arrange to meet at my car. I Get a ride back to east county and car was towed

    • Initial Complaint

      Date:07/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with the auto insurance for my vehicles and the rate was at ****** per month and then it went up to ****** each month and the in it went up to $404.90 a month. There was no explanation of charges and they have not explained to me why the increase. They already increased it to ****** when I purchased my vehicle but now they increased it up to $404.00. Within 4 months it increase from ****** to ove $404.00 so I needed to cancel since I was being over charged each month. I had to go with another insurance company and they are now stating because I cancelled within the year that I owe them $700.00 just to cancel. They have been over charging me and then want to charge more for me not willing to pay the increase in price. I never agreed to the amount they are billing me and I have every right to say no I will not pay that amount. They cancelled me out of the system so I could not get the amount that they have increased. I do have bank records showing the many increases.

      Business Response

      Date: 07/28/2022

      Our response explains all policy changes requested by the insured, payments made and cancellation date of the policy. The insured was made aware of the cancellation fee at the time the policy was written and this is also disclosed on the policy application. To pay the remaining balance, please call our *********************** at ************ or *************************** at ************.

    • Initial Complaint

      Date:07/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My battery wasn't starting on my 2011 camry because i left the light on. I called Triple A and they sent a hadley towing tech to come. The tech kept insisting i needed a new battery even though he didn't show me any test result indicating that I needed, just that I had low cold cranking amps. Obviously I have low cold cranking apps, I left the light on!!!

      He charged me $121 for a battery and kept pushing it. I kept telling him I just need a jump and he said it wouldn't even work. NOTHING indicated that the battery actually needed replacing. When I asked for the test result so that I can see myself that there was low cold cranking amps, he said I'll get an email (never did)

      I filed a complaint with triple A nad have not heard back either, conveniently. My case number is ******. My membership number is *** *** ********* 1

      Refund the unnecessary battery.

    Automobile Club of Southern California is NOT a BBB Accredited Business.

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