Complaints

This profile includes complaints for Automobile Club of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Automobile Club of Southern California has 37 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Automobile Club of Southern California

  PO Box 25001 Santa Ana, CA 92799-5001

• 

  Automobile Club of Southern California

  569 Telegraph Canyon Rd Chula Vista, CA 91910

• 

  Automobile Club of Southern California

  800 La Terraza Blvd #200 Escondido, CA 92025

• 

  Automobile Club of Southern California

  4973 Clairemont Dr #C San Diego, CA 92117

• 

  Automobile Club of Southern California

  12630 Sabre Springs Pkwy #301 San Diego, CA 92128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay AAA for roadside service. I use the service thats allotted to me. I called to use my final tow and was told I was cancelled due to misconduct. I asked what was the misconduct they said they dont know, a letter was sent in October 2023. A letter was not sent to me it was sent to my husband who is not on my AAA account. He has his own. No one wants to explain to me the misconduct but they dropped me and *********** and kept my money. How is using the service allotted misconduct? I did not receive a letter. I want to be contacted, they kept my money and I did not receive my full benefits.

  Business Response

  Date: 02/19/2024

  ACCORDING TO THE MEMBER'S ADDRESS THEY LIVE IN CALIFORNIA WHICH IS NOT IN OUR JURISDICTION. PLEASE USE AAA.COM TO DETERMINE THE APPROPRIATE AUTO CLUB.

  AAA

  Business Response

  Date: 02/22/2024

  This membership was cancelled for excessive service requests and misconduct. The notice of cancellation sent explained the cancellation and the appeal process in detail. We received no return mail and there is no indication the cancellation notice was not received.  If there are any questions, the former member can contact us at ************.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023, I was quoted a home insurance quote for our duplex, where we lived in one unit and rented out the other. We cancelled our other policy and payment was issued through our mortgage escrow account. We were then notified that our policy was cancelled because the underwriters said it was written wrong. We needed to get two separate policies, one for our unit as a homeowner, and one for the other unit as a landlord. The new amount was significantly higher, but our other policy was already cancelled, so we made the additional payment. In April, we moved out of our unit and called AAA to convert our whole policy to a landlord policy, which should have resulted in a refund.We were then notified in November that our policy would be cancelled unless we made an additional payment of $235 due to us cancelling our auto insurance when we sold our car. I found an alternate home insurance policy and told AAA to cancel the policy. They cancelled it, but billed my mortgage company for that amount, which was then paid out of our escrow account. I have called several times to get a detailed breakdown of the debits and credits to my account, but have only received a vague statement that doesn't provide sufficient detail given all the changes that have occured. On my third phone call on Jan ************************************************************************************ April, they cancelled our landlord policy instead of the tenant policy. The agent advised me that he would need to get more information from the underwriters and that he would follow up with me. I still have not heard back from the agent or his supervisor, to whom I reached out directly to as well. I am requesting a detailed breakdown of all the debits and credits, as well as a breakdown of the actual amounts due based on the policies that were supposed to be issued, rather than the errors that occured, so that I can get an accurate refund instead of the refund check that I did receive.

  Business Response

  Date: 03/11/2024

  Insurance ******** ************* advised he contacted you to address the concerns outlined in your correspondence to the Better Business Bureau. ********************** reviewed your policies and explained the refunds issued for your AAA homeowner's policy were correct and also explained that if you could provide declaration pages for your current homeowner policy, we may be able to backdate the cancellation of your AAA homeowner's policy, and we would issue an additional refund if it were owed. ********************** also provided his direct contact information for you to submit the requested documentation and to provide assistance for any future insurance inquiries. Please accept our apologies for any frustration you experienced regarding your homeowner's insurance policies. If you have any questions, please contact ********************** at **************, or our ******************** ******** Mr. *********************** at **************.

   

  Customer Answer

  Date: 03/14/2024

  I sincerely appreciate the effort and communication on ***'s part, but the issue has not yet been resolved. He communicated to me that the issue has been escalated, and I understand it might take some time to find a resolution that works, but I am unable to close out this matter until that happens. 

  Business Response

  Date: 03/18/2024

  Again, the refunds issued for your AAA homeowner's policy were correct and also explained that if you could provide declaration pages for your current homeowner policy, we may be able to backdate the cancellation of your AAA homeowner's policy, and we would issue an additional refund if it were owed. ********************** also provided his direct contact information for you to submit the requested documentation and to provide assistance for any future insurance inquiries. If you have any questions, please contact ********************** at **************, or if you wish to escalate these matters, our ******************** ******** Mr. *********************** at **************.

  Customer Answer

  Date: 03/30/2024

  Mr. ********* has communicated to me that he is escalating the issue but I am still waiting for a resolution. I feel like progress is being made (hopefully) but the issue has not yet been resolved. 

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have AAA auto insurance from last 18 years. During annual renewal for 2024-2025, I asked them to remove uninsured deductible waiver from my car ( ***** odyssey) several times by calling them. Somehow every time I received the same answer some issues with the system, will call you back but no one reached out to me. I got tired and full bill for entire year. I want my extra money back for deductible waiver.

  Business Response

  Date: 03/11/2024

  Please accept our apologies for any frustration we may have caused you when contacting us regarding your auto policy. We assure you that lapses in member service of this nature are not indicative of the importance we place in providing our insured members with outstanding service. As a follow up to your telephone conversation with *************************, we are pleased that your concerns have been resolved and your policy was updated per your request. If you have any questions, please contact ****************** at **************.

• Initial Complaint

  Date:02/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was seeking a AAA membership, i spoke with 2 separate customer service agents but had a hard time understanding what would be included with my membership. They quickly say 100 miles of towing is included(had a hard time believing that). After asking a number of additional questions i was informed only the first 7 miles are actually covered. You pay additional charges after that. I asked how much and was told between 50 cents and 1 dollar per mile. I had a hard time believing that as well. I called some AAA approved towing agencies and asked. They coudn't really say for sure either but assured me it was well over $1 per mile. Perhaps $12 to $15 dollars a mile. I followed up with emails to customer service and never heard back. I also followed up with sales agent. He said it depends but was unwilling to confirm the 50 cents to $1 he quoted me over the phone. I pressed a bit harder and he stopped responding as well.

  Business Response

  Date: 03/08/2024

   
  
  *********************** contacted you to address the concerns outlined in your correspondence to the Better Business Bureau directly. ************** acknowledged receipt of your correspondence and explained she would gather the information you were requesting and follow up with you once she acquired the information. ************** attempted to contact you for follow up but was unable to reach you. Since she was unable to reach you, she sent an email to you with a detailed explanation of the roadside assistance benefits, mileage allotment and additional fees. **************' email also provided her direct contact information for a return phone call or email response for any additional inquiries regarding AAA membership. If you have any other questions or concerns, please contact *************************** directly at **************.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the AAA to finalize registration on my deceased mothers car. Im a Otr truck driver and Im never in town to finalize the registration because of smog. The employee that was helping me out way was professional wasnt particularly knowledgeable about the Subject but requested help and another employee explained the particulars. My problem isnt with them it was the manger that showed up, and offended me with how she injected herself in the matter, puffed her chest and boasted her manager title and I felt used that as a way to degrade and belittle my existence in front of other AAA member. I pay my yearly membership dues and have a right to be treated fairly. I explained the situation with her but instead of being tactful and trying to grasp my situation and find a simple solution. She just popped into the situation which turn the two previous employees to switch their kind demeanor to diligence since their manager voiced her dominance. I honestly felt offended and even asked to cancel my membership right there. They said they couldnt even do that. I find that theyll belittle me infront of other member and will gladly take my money if need be, but once its against the company negatively they just ******* their thumbs and pass the torch to some other person. Id like the manger to be under review to see if shes even qualified to hold her position of managing anyone

  Business Response

  Date: 02/20/2024

  Branch manager *********************** spoke with the complainant and explained the fees that were assessed by the *** in detail. We confirmed this transaction must be completed at a *** office as the ********* charter with the *** has limitations.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA left me stranded on the 15 freeway on Thanksgiving night - they had my case mixed up with another and sent a tow truck to the wrong location for over 2 hours. I finally left and came back the next day to the same issue until I figured out they had 2 cases assigned to me. They deny this whole thing, only have a record of my last call where I said I had to leave the vehicle (due to health issues). It has taken 10 weeks to get this escalated, they still have wrong information and are denying the ***** of their failure, even though I have proof of the number of calls I made and the times of those calls. I was treated rudely when I tried to follow up and am not being allowed to escalate my case beyond the current level. I would LOVE for the media to hear about this treatment as well. This is UNACCEPTABLE!

  Business Response

  Date: 03/06/2024

  We extend our sincerest apologies to you as we were unable to provide you with a totally satisfying service experience. You contacted ******* Roadside Assistance Program (RAP) on November 23, 2023, and November 24, 2023, requesting towing service for your vehicle. Be assured that the necessary corrective actions have taken place. We have counseled both our staff and contracted servicer provider alike to prevent a recurrence. It is our understanding that you will receive a $150.00 gift card in the mail shortly, for the delayed service that you experienced on November 23, 2023. Furthermore, we have confirmed that you have been fully compensated for the damage to your vehicle. If you have any questions, please contact your case owner, ************************************************, at **************.

  Customer Answer

  Date: 03/06/2024

  in speaking with AAA/Hyundai Roadside Assistance, I am not satisfied with their response. They still have incorrect records regarding what happened, I never received an adequate response or compensation for the absolute failure of their service, I was harassed by one of their employees when I called in to try to discuss the incident, and overall I told them that I did not feel a $150 gift card made up for the fact that they left me stranded on the freeway for a total of 3 1/2 hours between two days, their records were in accurate and they were continually sending help to the wrong location, and in trying to follow up, their records were still incomplete, showing only a fraction of the number of calls I made begging for help when I was terrified and stuck on the side of a busy freeway for hours because they failed to send a towtruck to the right place. Their failure could have resulted in serious consequences up to and including my death. I don't take that lightly and I do not feel that they adequately address the severity of the situation. That was the rude, unprofessional, and abrasive tone taken by several of their employees when I tried to discuss this matter. It took over two months of me calling (at one point every hour on the hour) to even get this escalated. Not satisfied in any way. I would like to make a further complaint/put a ******************* on their record/whatever we can do to prevent other people from using this service that could result in terrible consequences.

  Business Response

  Date: 03/11/2024

  Again, we confirmed that you have been fully compensated for the damage to your vehicle. As this was under the ******* Roadside Assistance program, we encourage you to please contact your case owner, ************************************************, at **************.

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18, ****, I called AAA insurance to pay for my insurance and was told "a member on the insurance policy must also be an AAA member in order to receive insurance from AAA". I told them that ******************************* was a member under *********************** and they agreed, but told me that *****'s membership needed to be renewed. I agreed to that and continued to pay for it in the presence of *********************** with *****'s credit card. At that time (1/18/****) the man on the phone told me that there was a special and that we would receive a buy one get one deal and that I would get my own for free. To restate: *****'s membership would be renewed with ********* on it and I (*********************) would also be covered under my own. However, I found out yesterday (2/6/****) that *****'s membership had NOT been renewed and I called AAA who was very pleasant and told me that the wrong rhetoric was used and that the man at AAA would be reprimanded and that "***** would call me in 24hrs to resolve this is a favorable way." At 2:40pm it had been 23hrs without a call from ***** at AAA, so I called AAA and was told that there was no record of my long phone call from 2/6/****. Furthermore, the woman I spoke with named ****** (employee #******) claimed to not have any record of the phone call from 2/6/**** that found a favorable resolution for this situation. I want AAA to honor the rhetoric by giving a buy one get one free membership, meaning that *****'s membership will be renewed. It will be no expense to AAA to do this since we work from home and hardly ever drive.

  Business Response

  Date: 02/08/2024

  This case needs to be routed to AAA in Southern California.  Not our members.

  Sincerely,

   

  Lakshmi Pal

  ************

  Business Response

  Date: 02/19/2024

  We understand your auto insurance policy cancelled effective December 19, 2023, for non-payment. On January 18, ****, you spoke with our sales agent and provided a payment to reinstate your auto policy effective January 19, ****. The agent recalls he informed you that ********* did not have an active AAA membership and explained that we will not offer a renewal for your auto policy unless you or ********* had an active membership. At that time, you informed us that ********* was a member listed on *************************** membership. We reviewed *****'s membership, and explained ********* was no longer a member on *****'s membership. Our records indicate ********* was removed from *****'s membership on February 24, 2023, and a different adult associate is listed on *****'s membership. For clarity, our membership guidelines only allow one adult associate on a membership and since *****'s membership already has an adult associate, we are unable to add you or ********* to *****'s membership. Based on our membership guidelines, we explained that you or ********* would need to start a new membership and also explained that we were offering a promotion which provided another person to be added to the membership for free for the first year. In agreement, you provided a $105.50 payment to start a new AAA Plus Membership with ********* listed as the primary member and yourself as the free adult associate. If you have any questions, please contact our *************************** directly at (***********.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/23 I pay AAA rep ******************** $1214.00, $450.00 of it trip Insurance, for "11 day Dbl-Denali" tour.After getting Covid fall of 2023 (and running up a ~$3900 dental bill in Dec) I see ****************** ad Jan **** re their newest "green" ship; I see ****************/26; confirm via ******* that ******* America has "not revamped" their (shared) on-board air system so I want to cancel trip. After 3 attempts she says on 1/30 she must see *******, who set up the trip. 1/30/24 I txt *******, told her of ******* refusing to deal w/ me until she sees *******. I ask ******* to see her. 2/2/24 ******* says someone named ***** would be giving me a $600 check.Shouldn't I get $1214-$450?2/2/24 *****'s ("tired") per her txt, says she'll contact me 2/3/24; I say I don't want online transaction, I want an in-person appointment. I never hear from her or anyone else.After getting covid in fall 2023 and experiencing heart palpitations after a Aug 2022 covid booster, I not only won't get the booster shot but also am very hesitant to share air with *****+ people when Holland America hasn't bothered to consider the possibility of 1 sick person infecting many over a 5-day period.

  Business Response

  Date: 02/20/2024

  After a review of your booking, we understand there has been some confusion regarding what you paid for your travel arrangements and the amount you are due after having canceled. When you made your travel arrangements on August 29, 2023 you paid a $600.00 deposit to Holland America for your cruise and $488.00 to Allianz Global Assistance for your travel insurance. With the cancelation of your cruise your travel companions will be reimbursing you for the $600 cruise deposit. The travel insurance is non-refundable, but the policy does remain active and can be used for a future trip up until 10/7/2025. You may contact your travel advisor or Allianz directly to apply the policy to a new trip. We hope this response serves to provide some clarity for your dealings with your former travel companions. If you have any other questions or concerns, please contact Regional Manager,*************************, at ************.

  Customer Answer

  Date: 02/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of *********** County. It is well-documented that we have been experiencing unprecedented and destructive weather events over the course of the past several weeks. In the canyon where we reside, it is not uncommon for there to be turbulent wind events. On 1/22/24, a storm passed through our area and we noted that a leak had developed in the ceiling of Bedroom 3 of our home. Within moments of discovering the leak, a portion of the finished ceiling (interior) collapsed (approximately a 3 foot by six foot section). We contacted AAA to file a claim. Los Angeles County was hit with a series of storms between Saturday late evening (02-03-2024) to date. We sustained additional property damage, exacerbated by AA'A's delays. This morning (02-05-2024) I reached out to AAA because to date they had been unresponsive. I was informed that they would be denying the claim because there was no evidence that wind conditions were a factor and further there was no evidence of trauma to the roof. Only one thing could explain the ceiling collapse and the subsequent property damage, the weather conditions at that time (wind and rain). Because of AAAs delays and inaction over the course of the past two weeks, our home has sustained compounding wind/water damage due to the extreme and historic wind conditions. A forensic roofing inspection was required by AAA which was performed on 1/31/24. The forensic inspection report that was produced was misleading and contained vague language and frankly seemed to be produced only to support AAA's denial of the claim. To add insult to injury, the inspector stated that there was no unusual wear and tear on the roof and suggested that because the temporary repair was made to the roof, there was no evidence that there was damage to the roof. However, he fails to mention that AAA demanded that efforts be made to temporarily repair any perceived vulnerabilities to mitigate any further damage to the property.

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident happened on November 12, 2023 at around 2 pm. The driver, *********************************, AAA client hit my property ( corner wall section cracked top to bottom blocks and broke them the whole top row of the double bonus, and bent and moved iron fence) he used his AAA/automobile club insurance for my husband and i to get compensated for the damages he caused. ***************************** the claims adjuster got my statement , my husbands and my neighbors. He said he would need another company (who already came to the house )to give him the quote and he also needed a police report. Then it became difficult reaching *****************************. He would call and I would call him back and he said all he needs is the police report and the quote as repetitive as it sounds this is what he kept on telling me since the beginning of January. We received the quote of ****** on January 9, **** through text. After this ********* says he needs the police report. I called the Chp and ******* police department and that report he kept telling me does not exist. Chp and ******* police handled the situation badly but i went in to Chp to get my own report and I told ********* of situation and there was no report. He said he would check to wait until jan 22 to give us a response. Jan 22 came no call and I tried reaching him various times no answer left voicemails no call backs from him. Therefore I called ********** his supervisor to report ********* and tell her of the wait for nonexistent police report and his mishandling situation. She was very rude and also was giving me the run around and stated they needed the police report. I told her I had been patient with them enough they needed to stop giving me the run around if they did not resolve this situation I would call BBB and report them both for not handling the situation adequately, professionally, and in a timely manner. She said she would get back to me and as of today February 4,**** she has not reached out. Also, I am getting quotes for the damages done

  Business Response

  Date: 02/13/2024

  Our investigation had been pending the receipt of a police report, and we were recently able to confirm that no official report was written for this matter. We are ready to settle your claim and have reached out you to discuss this matter in more detail. Please contact us at your convenience to discuss settlement. We hope you now have a better understanding of our position. If you have any questions or additional information to provide, please contact the Unit Manager over the claim, *************************************, at **************.

  Customer Answer

  Date: 02/21/2024

  Your client, ***********************************, damaged my property back on November 12, 2023. Since then, I have been in contact with ***************************** and his supervisor ********** who only gave me the run around. On the day of the incident, the ******* police department was called. Officer ***** showed up and gave me the incident number B233160013. I personally went to CHP in ******** to follow up on the matter since I had not heard back from anyone; I then reported the incident once more. See Attachment. There is damage. to my property done by your client, there is a report on file and I have documented several conversations with members of your office who did absolutely nothing to resolve this matter and repair the damages to my property. We are now at the end of February and you still have not paid for the damages and to be honest I am fed up with the lack of professionalism on your part and I demand that you solve this matter at once. I have been patient and polite and I will not stand around and be ignored anymore.
  
  I will be expecting you to resolve this matter favorably and expeditiously or I will be forced to retain council and pursue civil action against both your company and your client.
  
  Sincerely,
  *********************************
  

  Business Response

  Date: 02/21/2024

  Again, We advised that we are ready to settle your claim and have reached out you to discuss this matter in more detail. Please contact us at your convenience to discuss settlement. We hope you now have a better understanding of our position. If you have any questions or additional information to provide, please contact the Unit Manager over the claim, *************************************, at **************.

  Customer Answer

  Date: 02/24/2024

  settle this !!!