Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******** ** last four card # (4114)Case # CIS3372152 I'd I didn't receive the promissed card, just the recommendation letter via email, I wouldnt have made the purchase if it was just the recommendation. I clearly asked this question I have the text (provided) messages to prove it, gals name is June I contacted them and was give the run a round. First telling I didnt pay for a card, I told her I a text message promissing both a card and reecmmendion, then she says it was mailed to the wrong address and it will be mailed again asap.she verified my mailing address, I informed her it the same as the letter that I received, but there wasnt a card. ive been in contact via phone and text messages .which I have saved. the last person i spoke was ****.

  

  Business Response

  Date: 01/20/2025

  We are sorry that this customer did not receive his card, but we did mail out his card 2 times to the correct address, the last time was Jan 15, 2025, as the customer stated he spoke with our office girl *** and confirmed the address.  We did mail to his correct address but we don't know why he is not receive it in the mail. And also this is a returning customer, we did the same thing last year too, mailed to the same address without problem. 

  The ID card is mailed out by regular mail, no tracking, because the tracking cost is very high compare the cost of the order.

  If customer agree to pay the tracking cost, it's about $10, we can mail him again with tracking, another option is we can refund him the cost of card which is $15 if he agree. But no full refund because he received all other services.

  thanks

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

  

  Business Response

  Date: 10/08/2024

  First, we told our customer by text and email that our doctor will do the consultation in the same day or next, actually most are done within 24 hours period after customers sign up. Our doctor did call this customer but the call went to voicemail and our doctor left message but customer never called back . We believe there was a misunderstanding for when he will get doctor's call;

  Second, due to many customer's interest in *** we offer CBD products to our customer which is not marijuana and does not require doctor to approve. We did not say it's medical grade and customer does not have to buy if he is not interested.

  We refunded his payment today after receiving his complaint.

  We are sorry for this customer's misunderstanding and will try our best to improve our services.

• Initial Complaint

  Date:05/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company allowed someone to use my information for a medical marijuana card. I have lived in ***** since June first.

  

  Business Response

  Date: 06/05/2024

  we did extensive search in our email system and we are not able to find any email we sent to this customer for ********************** card. 

  we don't understand what exactly happened and if customer can provide the email she received that will help us.

  we appreciate customer's feedback so we can improve our service.

  thanks

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My private information was stolen during a data breach because a similar company with the same name (minus one letter) contacted and bamboozle me into giving the money for a recommendation for my chronic condition (I have used OnLine in previous years as the recommendation needs to be updated yearly) When I found out that the data was stolen, I reached out to the correct company (being the one in question right now) who then gave me the medical recommendation after I paid money. The problem is my ************************** has to contact this company to get permission and receive my medical records so they can send the information to ********** to approve the medical marijuana chronic condition card from the *******************. Online medical card never got back to the ***************** despite them faxing permission on multiple efforts and over 10 phone calls I made to them complaining and asking for them to fax back the ***** form required by the ***************** to get my medical information from them. This company took my money and never did what they were supposed to do in order for me to get my medical marijuana card which I need for my chronic condition.

  

  Business Response

  Date: 03/20/2024

   

  We provided the recommendation to this our repeat customer. 

  We do provide extra service to help patients to get county card **** too but usually there is about $15 dollars charge because it's extra work for ** and doctor: we have to print out fax, filled out and have doctor **** for it. We are not sure what exactly happened when she called office for this issue, or did she pay $15 dollar for filling out the **** form.

  But we would like to resolve the issue if this customer can send us the form she wants to **** by doctor for her ****, we can do it free for her.

  The $45.99 she paid is for recommendation only , not including to fill out the extra forms, and recommendation is done and sent to her already so we can't do refund for this $45.99. 

  She can call office directly ************

  we apologize for those inconveniences.

   

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  

  Business Response

  Date: 02/26/2024

  Yes we know about this customer's issue for not received his hard copy and plastic card.

  We mailed to the address customer provided at least 2-3 times. On Feb 17 2024, our staff May called customer **** and verified his mailing address and mailed him the hard copy and ID card again, we don't know why they don't receive it, the mails are not returned. The price $69.99 he paid is for regular mail only. We use **** regular mail for all mails sent out and there is no tracking. customer requested ***** overnight and we told him that we don't use overnight because the cost, unless they ant to pay for it. Customer did not pay for extra for *****. 

  our refund policy is  in our terms of use which customer agreed with when they put order  on our website: *********************************************************; : When the *** file of the medical marijuana card and / or an approval letter is delivered successfully to the email address the customer provided on the application then it means that customer has received the service and product.
  Cancellation: For the reason of legality and authenticity, to cancel an order customer must send us a cancellation in writing from the same email address customer provided through the application. Cancellation can only be done before the doctor provides consultation. No cancellation and refund will be processed if the doctor has done the consultation and approved you and you have received a digital copy of physician recommendation or / and approval letter by email.

  If customer wants a partial refund he can contact us by calling office ************ . Or pay for extra if he wants ***** overnight.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to sign up for a medial card/ After receiving a phone call from a "doctor" who tried to sell me THC Items over the phone, I immediately knew this place was a scam. It has to be reported for false advertisements, and stealing money from unsuspecting victims.

  

  Business Response

  Date: 02/08/2024

  This customer signed up for a **** ********************** marijuana card .  Because many people are interested in CBD products and we also offer CBD products to our customer too.  Many people like CBD.  When our agent contacted  this customer for  CBD products she thought it's from the Doctor himself , it's a misunderstanding due to a poor communication, we do apologize. Our agent never told her that it's the Doctor who was contacting her. 

  We called her again and explained to her for possible miscommunication issue and we refunded her. 

  We appreciate the customer's feedback so we can improve our services.