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Business Profile

Money Orders

100Trillions.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After receiving and email from 100Trillions *********************** dated on or about March 7, 2023, I placed my order online for one (1) ******** 100 TRILLION DOLLAR BANKNOTE, 2008, AA SERIES, NEW (uncirculated) for a purchase price of $119.99 USD; plus $9.00 USD for postage fee; my TOTAL order was $129.98 USD.When the order was received I opened the envelope and took a brief look to ensure that I did in fact receive my currency. Glancing into the envelope I could see that there was a ******** note therein. I put the envelope in a safe place for keeping. A couple of weeks ago I was organizing my desk and I, for the second time, removed the contents of the envelope and laid everything on my desk. At that moment I was shocked to see that the ******** banknote that I had actually received was NOT the denomination of 100 trillion that I had ordered and paid for. The next morning I called the 100Trillion seller at the number shown *************) on the invoice that came with my purchase. The invoice clearly shows that I ordered and paid for one (1) 100 trillion banknote BUT, what I actually received was a 50 trillion dollar banknote.Speaking with a representative of the seller I stated my situation and they stated to me that they would get back to me. They never called back after a week. So I called a second time and spoke again with a rep regarding my situation and he stated to me that there was nothing I could do to get what I paid for because I did not call them within 14 days of my order date. I explained to the rep that what had happened was a crime and that if they did not send me what I paid for I would file a complaint with the **** I also did an audio recording of this second call so that I would have an audio record of my effort to give the seller a second opportunity to send me what I had paid for. To date I have hear back nothing.I have a scan of this invoice and the 50 trillion dollar note.

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 100Trillions.com website on April 6, 2023. (Order #********). I contacted the customer service on April 10 to cancel the order and issue a refund but the order was already shipped. I contacted the customer service again to proceed with the return. I followed all return instructions and was told that I will get a refund as soon as they will receive their items back. The return was delivered on April 13, 23. On April 17th I called the customer service to confirm that they receive their items back and was promised to have a refund by the end of the day. The same story happened on April 18th and I still didn't receive a refund.On April 19th and April 20th I called again and they started to make up a different excuses why the refund can't be issued. On April 21th they stopped answering the phone and didn't respond on my emails. All I want to get my money back for the items I returned to the company.

100Trillions.com is NOT a BBB Accredited Business.

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