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Business Profile

Light Fixtures

TheLightShop.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Reviews

Customer Review Ratings

2.17

Average of 6 Customer Reviews

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Review Details

  • Joel B

    Date: 11/20/2023

    Incompetent swindlers and liars. Like so many others who posted on this sight, I ordered a light. It didn't come; I asked "where is it?" and was told there was a delay. A week or so later I asked again and was given another excuse. Another week and nothing. Emailed them again and asked for a refund. They replied, your order is cancelled, however no refund has appeared.This went down in October/November 2023.DON'T DEAL WITH THEM.

  • Adrienne W

    Date: 08/31/2023

    Adrienne W

    Date: 08/31/2023

    Ordered lights on 8/2/23 which were delivered to a completely different house on 8/26/23. The photo I received of the delivery shows an unrecognizable front door, not in my neighborhood. When I reached out with my concern to their customer service email, it took fours which got me no where and eventually the owner *********************** responded with the following: *****************OKso you Order from us, we ship, you lose the package, or ***** loses the package, and its our fault. Right. Please shop elsewhere.Best of luck. *********************** Owner

    TheLightShop.com

    Date: 09/01/2023

    100% False. Customer did receive fixtures, according to ***** and the picture ***** takes showing the product left at the door. We told the Customer-if they truly didn't receive the fixtures, to check with neighbors and with *****. We are not responsible for theft or shipments.. Customer refused to do anything to help and then threatened us with bad Reviews after several emails and attempts to help. We do not tolerate threats of any kind by Customers. Once threatened we stop any and all assistance.

  • Tom B

    Date: 06/08/2023

    Same as many others. Ordered a light fixture 3 months ago. Since then, nothing. Excuse after excuse, and that's when they answer the email. Asked for a refund, said they changed credit card processors and cannot do that. Only by check. Okay, send ** our check. Nothing! Having to call our credit card for chargeback. Take heed, people, no not order from them. You'll be sorry.

  • Vicki K.

    Date: 05/01/2023

    Vicki K.

    Date: 05/01/2023

    I was a little hesitant ordering from this company and when I did and due to the merchandise not being available to ship immediately, I asked for refund. They did offer I buy a substitute product, I refused. I did have to remind them twice about providing the refund but they did refund my money, they did respond to my emails, they were generally very good to work with. The only reason I only gave 4 out of 5 stars, they were not completely transparent regarding shipping date prior to me ordering.

    TheLightShop.com

    Date: 05/02/2023

    Hi *****!Our apologies for the delays. Unfortunately we get our information from the Mfr's we deal with and we do our best to provide accurate information from them and keep you informed about delays. We are always trying to improve the communication and reports we receive from our Suppliers. We'll do better next time

  • Cindy W

    Date: 12/07/2022

    This is the first time I made an order on line from the Light Shop.They were very helpful and professional. They made sure that my order was delivered on time and kept me updated of the order status.

  • Mary R

    Date: 09/22/2022

    Horrible company! Do not order from this company! They took my money and I never received the light I ordered. Trying to get a refund! They emailed me that I would get a refund in 5 to 7 days. Never got the refund! Scammers!

TheLightShop.com is NOT a BBB Accredited Business.

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