Reviews
This profile includes reviews for Optima Tax Relief's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,531 Customer Reviews
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Review fromTamika R.
Date: 08/22/2022
5 starsThe Reps who have been working with me have made this process very smooth.
Optima Tax Relief
Date: 08/23/2022
Were so grateful to have had you as a client! Thank you for your kind words.Review fromJason G.
Date: 08/21/2022
5 starsI feel Optima does a great job of taking a lot of pressure off of having a tax issue an really want to see you happy with a clear and fair resolution.Optima Tax Relief
Date: 08/23/2022
Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.Review fromRonald J.
Date: 08/19/2022
5 starsThe gentleman handling my case file was very professional in explaining the processes in detail.Optima Tax Relief
Date: 08/22/2022
We're happy to hear that our team was able to answer all of your questions. We'll pass along your kind words to our staff.Review fromSonia
Date: 08/19/2022
Im very pleased and thankful that optima was able to help me out and I recommend it to everyone else who's in trouble with the *** thanks again optima tax relief.Optima Tax Relief
Date: 08/22/2022
Owing taxes to the *** is a nightmare! We are happy to hear we were able to help resolve your tax situation.Review fromAntarah H. Hasan Lambert
Date: 08/19/2022
4 starsOptimal Tax relief resolved 4 years of unresolved taxes and I am pleased and relieved.Optima Tax Relief
Date: 08/22/2022
Stupendous! We are overjoyed to hear that we were able to get you compliant with the **** We wish you well!Review fromShinina C
Date: 08/18/2022
1 starOptima is a scam. I dont understand how they are getting these good rating. They even filed my taxes inaccurate and I now owe the **** They never explained that I would be paying them for a service never rendered and the money wasnt going towards my taxes.Optima Tax Relief
Date: 08/22/2022
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at **************. We look forward to speaking with you.Review fromDaniel G
Date: 08/17/2022
2 starsAfter having achieved an almost perfect credit score a few years ago, I hit a wall in my real estate business and fell into debt of around $20,000. I then needed to care for elderly parents, so there was little opportunity to get back to hustling and grinding to pull myself out of the quagmire. I was hearing advertisements for Optima Tax Relief on radio and TV, and was hopeful and optimistic that they could help me reduce my debt. I called and was confident that they were not scammers. They seemed to know what they were talking about and explained the process to me in an understandable way. I agreed to pay them their $4000 fee. After they requested documents from me they began shuttling me from one person to the next, with each one expressing very little acumen in tax law. They seemed to be either trainees or just incompetent. I was not happy when one of them asked my how much I wanted to pay per month with my payment plan. After all the weeks of being shuttled around I was just going to be put into a payment plan with no attempt at a reduction of my debt? I told them that I could have had my regular EA tax preparer do that without having to pay $4000!! I asked for a supervisor who grudgingly told me that their strategy was to show consistency in my ability to make the payments over a one year period. I would pay the $200 per month, then they would attempt to reduce the balance due. I was willing to do that. However, they sent me a Hold Harmless Agreement to sign, which precludes any legal action on my part should they not perform. I called the supervisor and told her I refused to sign it. I am not waiving my rights. The next thing I know I got a call telling me they were ending their relationship with me and that they had fulfilled all their obligations. So, I have a payment plan in place with the *** now, but I am not a happy customer. Save your money. Go to and EA or a CPA that can represent you with the ***.Optima Tax Relief
Date: 08/18/2022
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at **************. We look forward to speaking with you.Review fromSamaria F
Date: 08/17/2022
1 starWent with this company for several reasons and regret it every day. This company is quick to take their money and once they are paid they can care less about your concerns. Ive reached out several times asking for a status update and they refuse to call me back. I do not recommend this company and will encourage anyone looking for back tax issues to use someone else. These people are nothing but scams and when I asked one of the people that answered the phone if they were a scam she replied what do you think . Im truly sick to my stomach.Optima Tax Relief
Date: 08/18/2022
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated ***************** Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at **************. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.Review fromLoleila M
Date: 08/14/2022
5 starsGreat! Great! Great! They were very present every step of the way. I recommend them to EVERYONE who has a tax debt. Every time I called I got positive, patient, and professional service. They will be realistic about your situation, and they take you through a series of programs to fit your situation. My debt has been reduced to over ninety-percent, YES ninety, and even at that, they provide a post program. If you want a tax relief service, PLEASE USE Optima!!!Optima Tax Relief
Date: 08/15/2022
We make it our mission to assist our clients in any way possible. We're happy to hear that you had such a positive outcome with your tax burden!Review fromSh P
Date: 08/11/2022
1 starDo not go with this company. At least in my experience from with the main account person who built my trust, stated what would happen in steps and their expertise, and services. Then fast forward to what has been executed none has happened. I dont have a lawyer, I dont have a named case person or contact who manages my case, and when the going gets tough you cannot reach anyone. I mean literally everyone - send Sunny my contract and paying my first three payments, I speak to no one. No one & when I call or email, no one ever has an answer nor accountable. Its like talking to a cloud. Like nothing Ive ever experienced with any company in any industry. sounds juvenile as a term but they ghost you literally. I shouldve been concerned when there were certain things stated in conversations that werent followed ** in an email or writing. So Im summary, for me once youve agreed to pay their fees they are impossible to reach. Im at nine attempts in two days with only one response that entailed promises no one has followed up on. This is through their platform where Ive gotten absolutely zero response, calls, texts, emails and in calling the main # speaking to the representative directly. Mind you - after this write up Im sharing theyre going to respond with details that counter what Im stating but trust me I never give negative reviews Im always about supporting business not taking them down. But I tried on so many occasions to the point Ive been pushed to this. Optima when its important you have to stand by what you say & be honest. I would prefer to be private but I have to share my experience so it doesnt happen to others.Optima Tax Relief
Date: 08/12/2022
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didnt provide enough identifiable information to locate you. We welcome you to call ************** to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
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