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Business Profile

Computer Services

Intel Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Intel Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 14900K processor July 20, 2024 and did not get around to installing it until the 27th. Within hours of use I noticed stability issues (games crashing randomly). This prompted me to run stress benchmark tests which the processor could not even complete. It would crash within seconds to minutes every single time. I am fortunate that I had this issue immediately unlike others that have taken months.It amazes me this product has been out so long now and just now it is just beginning to get publicity.It seems as though this is a manufacturing problem and I fail to see how the proposed microcode update will fix a physical defect, it may only delay the inevitable. Unfortunately I now have to run an older generation processor because stability cannot be had with their 13th or 14th generation processors. Since the rest of my components require this processor type I will have to resort to a 12900k.This is unacceptable for a top of the line system to run a multi year old processor. I would like a refund from Intel for not only the processor but all associated components (motherboard, RAM, etc.) I will now have to repurchase to run *** components as I will never purchase an Intel processor again after this issue. They have to have been aware of for months to years at this point and have continued to sell these bad processors.I have filed an RMA with Intel which they have not answered whatsoever. I am filing this complaint to make other consumers aware and because this is an unacceptable business practice.

      Business Response

      Date: 07/31/2024

      The Reporting Party (RP) Opened a case with Intel Customer Support on 7/30/2024.  According to the product markings the product is less than 1 month old.

      On 7/31 Shortly after opening the case with Intel support and the BBB the RP advised Intel that they have already returned the product to their place of purchase and received a refund.

    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my frustration and seek urgent assistance regarding a recent issue with a CPU I purchased from Intel.To provide some context:Purchase Date: November 2023 RMA Request Date: July/22/2024 Intel Service Request case: ******** I initially contacted Intel for an RMA due to issues with the original CPU. After a series of emails, an RMA was approved, and I received a replacement CPU on July/29. Unfortunately, the new CPU exhibits significant issues, including high voltages around 1.58V and elevated temperatures, which are not in line with expected performance. All parts from my system were tested several times including software downloaded from Intel and they all passed. The ongoing issues with Intel's 13th and 14th generation CPUs are causing significant disruptions, not only in my personal workflow but also reflecting broader concerns about the reliability of Intel's current offerings. Given these new problems, I emailed Intel providing screenshots proving the problem and called customer support to request the cancellation of the **** an approval to return the faulty/replacement CPU, and a refund to my Advanced RMA. Despite my efforts, I have been unable to resolve this matter effectively. The required testing and troubleshooting are taking up valuable time that I cannot afford, as my computer is critical for my work and income. I am at a point where I cannot handle this situation any longer. I urgently request:-Cancellation of the current RMA.-Instructions and approval for returning the replacement CPU ( the NEW CPU sent to me).- Issuance of a refund for the "Advanced RMA"I would greatly appreciate it if this matter could be taken care, as my ability to work and earn is being significantly impacted. Please let me know the next steps and how quickly we can resolve this issue.Thank you for your prompt attention to this matter.

      Business Response

      Date: 07/31/2024

      The reporting party(RP) opened their case 7/22/24.  After numerous trouble-shooting attempts, on 7/25/24 the RP requested a service upgrade to Advanced Replacement and agreed to the terms of Advance Replacement Agreement.   On 7/26 the RP is shipped a replacement which is received on 7/29.

      On 7/30 the RP advises that they do not like the replacement and wanted to cancel the **** The RP requested a refund instead of the Advance replacement.  However, the RP is still in possession of Intels advanced replacement device.

      On 7/31 the RP files the BBB complaint.

      On 7/31 RP is advised once they conclude the *** transaction as they OR replace the advanced device to ********************, a new case for a refund for their original device will be processed.

      Intel Customer support is/has been actively working with this RP with this current and opened case.

      Customer Answer

      Date: 08/01/2024

       
      Complaint: 22069700

      I am rejecting this response because:

      Apparently Intel doesn't ready my messages. Yes, I'm still in possession of the replacement unit BECAUSE Intel hasn't updated the return instruction were IT SHOWS that I MUST return the defective unit instead the RMA/replacement unit. Yesterday 07/31 I received the authorization by e-mail to return the RMA/replacement unit using the same return instructions and shipping label. The package will be dropped tomorrow and when the process is completed and the Advanced RMA is refunded, I will de satisfied.

      ncerely,

      *********************************

      Business Response

      Date: 08/12/2024

      The device was received by the vendor and transferred to the Depot and underwent a authentication process.  The Refund was approved 8/12/2024 and should be issued shortly

      Customer Answer

      Date: 08/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a I9 *****ks processor that is having problems. I have attempted a warranty claim. I am getting the run around. It been weeks and the communication is terrible. My case number is ********. Intel knows that these cpus have problems. It's unfair for my computer to be usable, while I wait for them to figure something out.

      Business Response

      Date: 07/30/2024

       The Reporting Party (RP) opened their case on 7/15 (Monday). Trouble shooting and required information gathering was completed on 7/23 (Tuesday), due delays in responses from the RP.   On 7/29 an electronic return label was created and sent to the RP.

       As of 7/29 (Monday) Status of the refund is pending the return and validation of the RPs device. The Customer support group is actively working with the RP. 

      Customer Answer

      Date: 08/05/2024

       
      Complaint: 22039826

      I am rejecting this response because: I am still waiting for a refund for the rma processor. 

      Sincerely,

      ***************************

      Business Response

      Date: 08/12/2024

      After the Reporting Party returned the device, the refund was received on August 11, 2024

      Customer Answer

      Date: 08/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intels two newest generation CPUs (13 and 14th) are being sold and going faulty on stock settings after a few months of use. They havent done anything to fix it in the last year and Im currently ***ing my chip but their customer service is horrible either not reading my posts and asking the same question again after 4-5 days. They confirmed the *** at the beginning of may but didnt send a shipping label like they were supposed to. I messaged multiple times asking where it was and got nothing for almost the entire month. I finally called them on may 28th and they promptly sent me a label. Shipped it out and when they received my cpu the case closed automatically because it hit an automatic 60 day limit because they never sent me the shipping label on time. Now I have no clue where my replacement is or whats even happening next.

      Business Response

      Date: 07/12/2024

      There was a system issue in producing a return label on the Reporting partys original case which created a delay, which Intel regrets.  A new case was created, and the replacement product was delivered Monday, July 08, 2024, on AWB #1Z3AX9710271183544.

      Customer Answer

      Date: 07/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Took 3 months but the day after I filed new part is on the way thanks BBB.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 11/27/2022 I bought an INTEL I5-13600K BOX CPU. I am attempting to do a Standard Warranty Refund (SWR) because I have been experiencing issues with blue screening on it and I have run tests on several different computers and came to the conclusion that it was a faulty CPU. Intel Customer Support - Case #:******** I opened a case with Intel Customer Support on 5/19/2024 about it and gave them all the information required. After going back and forth with them several times they finally accepted my warranty request and on May 30th I received an email saying my refund case has been created with a refund amount of USD ****** and said the refund will be processed by the refund specialists after they are notified by our depot that the defective part is received, and the validation process of the faulty unit is completed.They sent me a prepaid shipping label and I mailed it out on June 4th and according to the tracking number (1Z3AX9859097294024) they received it on June 6th. Its been weeks since they have received it and all I have been told by them is that "we are still having a hard time with regards to our depot system update hence the delay in our validation approval" and while they say they will follow up with me they normally don't unless I sent them several reminder emails asking for an update and they keep moving the date they say I will get a resolution because at first they said it would be resolved after 1 to 2 business days after it was validated but its been way longer than that. I have a hard time believing that their depot system has actually been down this long as well.

      Business Response

      Date: 06/18/2024

      One June 17th, Intel advised the reporting party (RP) their device had been received and validated, as of June 18th the current case status is that the RPs device has been received and Intel is waiting on a response from the RP on the type of refund (Check wire transfer) they desire.

      Customer Answer

      Date: 06/20/2024

       
      Complaint: 21864304

      I am rejecting this response because:

      I have followed up with their response email with the type of refund I wanted and provided the necessary details that they asked of me and said to wait 1-2 business days for an update on my refund request.

      Now I have received another email today on 6/20/2024 asking me to wait for another 1-2 business days for an update on my request because they need to have it processed by their RMA specialist and only THEN they can give me more details on my refund request which was not mentioned during my last email. 

      I would very kindly like to request how many more steps are in this process and how long each of those steps will take so I know how much longer my request will take if possible.


      Sincerely,

      *************

      Business Response

      Date: 06/25/2024

      The refund was issued June 24, 2024

      Customer Answer

      Date: 06/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************

    • Initial Complaint

      Date:06/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase in November 2023, price of product $550.Product is i9-13900KF CPU for desktop computers. The processor was sold to me brand new in a pre-built system. Usually companies like Intel have a spec sheet for each specific processor model and enforce their motherboard vendors to follow this spec. This is not the case and the result is the cpu's being over-volted and configured in an unlimited power state out of the box. Fast forward to now and these CPU's are failing for alot of customers causing stability issues in many people's systems. Intel is refusing to replace my CPU and so is the company it was purchased from. Far too often this is how customers are being treated in this market after spending thousands of dollars on these products. I'm only asking for my defective CPU to be replaced and the warranty to be honored

      Business Response

      Date: 06/11/2024

      The while investing the reporting party's (R/P) report, they advised Intel that they had a prebuilt system with an OEM Processor. The warranty would be supported by the manufacturer of the system (not by Intel).  However, the Reporting party also advised us they had attempted to alter the processor which would have voided the processors warranty with the system builder as it would have voided the warranty if it had been a retail processor as well.

      In the R/Ps situation, the warranty for this OEM processor, would be provided by system builder, as it was not a retail boxed processor.  The RP claims the builder of the system is not providing a warranty, while Intel cannot confirm this it would be understandable given the RP told Intel about alterations. Intel would not have been the entity to support the warranty because the product was not a boxed Intel retail product. 

    • Initial Complaint

      Date:05/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a complete PC from ************ around September 2023 and it never worked properly.Found out the problem was the processor ("Intel" The main computer chip)Intel was kind enough to replace the processor through manufacturer warranty.They replaced the processor with an upgraded version however it was broken as well (Malfunctioning and failed the tests)I had a discussion with them that ************ agreed to have my whole computer refunded and get it working for me since it has been an ongoing issue for months. I told them that ************ management arranged a scheduled refund and reassembly with me on Saturday, May 18th 2024.I was having discussions with Intel days before the 18th of May on getting another processor replacement so ************ can include it in the assembly and if they cannot deliver by the 18th of May, I will just request for a refund and buy a brand new one with ************.They guaranteed (An employee named ***** from technical support and Cheska from billing) that the processor will be delivered on May 18th Saturday 10:00am. I asked multiple times before I agreed on providing my credit card information as it is vital that the package arrives on time otherwise I will end up buying a third processor and I want to avoid that.Come Saturday, the package did not arrive, I called *** which was the courier and *** mentioned that Intel only shipped out the processor on 18th of May itself which made it impossible for them to ship the package on that day.I ended up buying a third processor to complete the computer refund and reassembly at ************. (Since the first one was broken and the replacement did not arrive on schedule).Intel refuses to give me a full refund of the initial processor, replacement processor and the shipping fee.Price breakdown 1) $550.98 - Initial Processor 2) $99 - Replacement Processor Holding Charge 3) $25 - Expedited Shipping Fee

      Business Response

      Date: 05/29/2024

      The reporting party has yet to receive their refund because of the writing of this response (5/29/2024) their return processor has not yet been returned which is a requirement to receive a refund.  As of this AM, 5/29/2024 they are still working without agent on the return.  Once the product is returned, as promised the refund will be issued.

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an i7-13700k processor in late 2022, and in the last 2-3 months, the processor has been giving me errors and bluescreens when launching DX12 games. I have replaced every single part of my PC trying to troubleshoot the issue, but the issue persists. I swapped in my sister's processor and the issue disappeared, meaning the issue was indeed the processor.I have contacted the company numerous times and they have failed to follow up with my warranty request. It has been almost a month since my initial request. They keep promising to email me but they never respond. I have what is essentially a broken processor and am considering filing an FTC complaint against the company, as they are not honoring the warranty for the hardware.

      Business Response

      Date: 04/16/2024

      Unfortunately, due to slightly increased volumes and weekend there was a delay in case request (Email form) to response to the Reporting Party (RP) which Intel regrets.  Customer Support provided troubleshooting information to the RP, however the RP advised Customer Support that they were out of town and could not perform any of the prescribed tests. 

      Four (4) days (April 10, 2024)later the RP recontacted Customer Support to advise that the problem was resolved,and Intel could close their case.

      Five (5) days later, (April 15, 2024) the RP reopened their case and requested an RMA. On April 15, 2024 The RP was provided return instructions and a prepaid shipping label to return their device for replacement.  Once Intel receives and validates the device the replacement product will be shipped to the RP.

    • Initial Complaint

      Date:04/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately it has come to me writing this complaint to possibly get a response. I recently experienced significant delays and lack of follow-through with Intel's customer support regarding a potentially faulty CPU. After initiating contact on March 9, 2024, and promptly responding to their request for more information on March 12, I've been left without further updates for nearly a month. Despite a promising start, including a detailed inquiry from a support representative named *****************************, my issue remains unresolved, and my attempts to engage have been met with silence.For a company with Intel's reputation and revenue, I expected a more reliable and efficient support process. While the initial response was courteous and seemed thorough, the subsequent lack of communication has been both frustrating and disappointing. It's essential for a company, especially one specializing in critical components like CPUs, to provide timely and effective support.I am hesitant to recommend Intel products at this time, not because of the product quality but due to the support experience. I hope Intel takes this feedback as an opportunity to improve their customer service, as it's crucial for customer retention and satisfaction.

      Business Response

      Date: 04/15/2024

      Intel regrets the delay in processing the technical support on this Reporting Partys case.  Our last contact was April 5, 2024 when the Reporting party told Intel they would update the technical staff with troubleshooting results.  Intel has been calling the phone number provided and emailing and as of the day of this writing there has been no response.  We will continue to reach out to the the reporting party. 

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a defective product from Intel (a processor), I filed a customer support ticket on 2/12/24 and it was confirmed defective and that it was under warranty and to be replaced. It has taken over a month to get this information which should have been a 20min phone call/ email exchange. On 3/18/24 I was told by the customer service rep that I would have an email in 1 business day with instructions on how to return my defective product along with a shipping label. A week later and I have yet to receive this or any sort of response from Intel. I just want my replacement product so I may have use of my PC once again. We're coming up on 2 months now that it's been down and at a repair shop. We've passed the point of slow responses and now into negligence.

      Business Response

      Date: 04/02/2024

      The reporting party (RP) contacted Intel and advised us their case had been open for an unusual amount of time. In the meantime, the case was discovered in an aging queue and addressed.  The aging error was attributed to a training error and Intel deeply regrets the delay.  As this is response is written the RPs transaction is well underway.

      Customer Answer

      Date: 04/18/2024

       
      Complaint: 21486018

      I am rejecting this response because: The replacement CPU from Intel has the same issues as my previously returned item. I believe this is a hardware problem with the whole line of products based off what I've seen online. I'm not sure if I should request yet another part or if it's possible to just get refunded and move along from the issue.

      Sincerely,

      *********************************

      Business Response

      Date: 05/03/2024

      If the Reporting Party feels there is an issue with their new processor, they should open a new case and let the support engineers trouble-shoot the use case(s) and address the RP's concerns with the processor they chose originally.

      Customer Answer

      Date: 05/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

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