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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 183 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a year long subscription for 149$ on 11/15/2022. I was able to use it once and now I can not access the website or the app to use their services again. I would like them to either fix the issue or refund me the money that I spent

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/29/2022 a company named 6YA INC billed my BJs credit card issued by Comenity Capital Bank for $1.00 & $49.00. I've called customer service several times about this issue but apparently it wasn't sent to the fraud department in a timely manner. Their response was that they could not find any evidence of fraud. Since then 6YA INC has charged my account on 8/29/2022, 9/29/2022, & 11/6/2022. On 1/4/2023 I was told that the issue was sent to the senior fraud dept. I would like advice on other ways to get my money back & keep 6YA INC from charging my account in the future. I've seen many other complaints about 6YA INC for this same issue.

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24, 2022, in attempting to update credit card number re: Discover card, an unidentified third party, 6YA, came on the line,NEVER IDENTIFYING HIMSELF as 6YA. My credit account was shortly charged $49! For what?? I am entitled to get the $49 back. I am a senior citizen in ill health, struggling just to live each day and don't need the aggravation of dealing with this Scam company. How is this scam company permitted to continue to do business! I see pages of complaints against them on BBB website. The people who work for this Scam company have no consciences working for a company that consistently cheats people our of their money. They should be ashamed of themselves.
    Action should be taken to shut this company down and very soon. I am entitled to $49 and I want it immediately.

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charged $100, never gave permission to charge a full year subscription. only paid a dollar to try it on 3/16/22. found the charge while searching dubuque bank and trust march statement for another reason later.in the year.

    Business Response

    Date: 01/06/2023

    Business Response /* (1000, 8, 2022/12/22) */
    Hi ****, your account is completely canceled, and there will be no charges, If you have any questions, please write to us at **************** Thanks!

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged on a monthly basis for $49. for a subscription to 6ya. IF I subscribed to this, I do not remember doing so. I simply want to cancel this subscription but am unable to do so because there is no phone number that allows me to do so. The message is always that their customer service has moved online. I have tried text chatting with a "representative" to no avail. A google search instructed I could cancel by logging into my account on the 6ya site, but that page is consistently and suspiciously unavailable. How can you help me to cancel the subscription?

    Business Response

    Date: 01/04/2023

    Business Response /* (1000, 8, 2022/12/22) */
    Hey ********, we are sorry for any confusion we may have caused! You signed up with us and your account was last charged in October. Your subscription was canceled ever since. If you need anything else, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/21/22 fraudulent charge to my credit card for $49.00 and $1.00 Called to resolve the issue and was asked to give all personal information including credit card number, expiration date and 3 digit code on the back. When I refused to give this information, they hung up on me.

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged one dollar and then.. an additional 49. dollars all in the same day for no services (they were unable to help my situation). This $ was withdrawn from my bank account 7/23/22. I now have a new bank account. Please help where 6YA hopes I will not pursue this. I am sure I am not the only one. Thank you ! ************************* ************ *********************

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister/POA contacted the co. via e-mail from her cell requesting a cancellation of membership and refund. No response. She went to the bank who was successful in refunding my account. Changed debit cards. Sister noticed this morning 6YA has somehow accessed new card and charged again. She is going to bank again.

    Business Response

    Date: 12/05/2022

    Business Response /* (1000, 5, 2022/11/21) */
    Hi *******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 17, 2022. Also, we can tell you that your account was already canceled. If you need anything else, please send us an email at **************** Thanks!

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6YA, Inc. has been charging our credit card $49/month for services we never asked for. We don't even know what this business does. It is a full out scam and needs to be shut down. We have lodged a complaint with our credit card company and want a full refund.

    Business Response

    Date: 12/05/2022

    Business Response /* (1000, 5, 2022/11/21) */
    Hi *******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 13, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at ***************. Thanks!

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In a attempt to update my newly issued credit card with amazon, I somehow was directed to a site (6YA) and my credit card was charged $49. After speaking with someone with the company and told it would be refunded, I later saw it on my account and disputed it. An investigation resulted with no satisfaction. My complaint is that NOTHING was ever provided by 6YA for my $49. Even memberships come with something! Therefore, this is no more than a SCAM & the people should be aware!!!

    Business Response

    Date: 12/05/2022

    Business Response /* (1000, 5, 2022/11/15) */
    Hi ***** we reviewed your account and we see that you signed up with us on Aug 31, 2022 and spoke with one of our experts, Heather, regarding assistance you needed with YouTube TV. Nevertheless, we tried to refund your charge as a courtesy although you used our services, but it did not go through. This usually happens when you approached your financial institution first, and disputed the charge which shows we won the dispute. If you have any questions, please send us an email at ***************. Thanks!


    Consumer Response /* (3000, 7, 2022/11/17) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    It could have been taken care of in a more timely manner & I would not have felt the NEED to convey my concerns to my card provider even though they eventually denied my claim. STILL, NO product or service was EVER provided to ME! ???

6YA, Inc. is NOT a BBB Accredited Business.

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