Business Profile
Tech Support
6YA, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 180 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a charge on my Visa statement from a company with whom I had never done business and that I had no desire to do business with called 6YA. The initial charge was for $1.00, followed closely by another charge for $49.00.
What I hope for is a refund of the charge and ultimately the removal of the web site of this scam!Business Response
Date: 11/30/2022
Business Response /* (1000, 5, 2022/11/15) */
Hi *****, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Oct 03, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:10/27/2022
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting a recurring charge on my Discover card for $1 and $49. I tried to call the phone number listed and there is no one to talk to. I went on the website and see that it is a support consultation company. I also checked reviews and it says it is a Scam company.Business Response
Date: 11/15/2022
Business Response /* (1000, 5, 2022/11/01) */
Hi *******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 12, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at ***************. Thanks!
Consumer Response /* (3000, 7, 2022/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to know what 6YA, Inc says I signed up for on September 12.Initial Complaint
Date:10/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 10, 2022 I attempted to sign up for an All-Data service, but didn't realize it was going through third-party, 6YA. I was unknowingly charged $1.00. (Order Ref #********** 09/09/2022 08:56:48)
After a completely unhelpful response from All-Data, I contacted the same service within an hour and was assured a refund on the phone and also received this email:
"Thank you for choosing **************
We apologize that our database was missing the information that you needed.
Your credit card has been refunded. Depending on your financial institution, this may take 7-10 business days to post to your account. Thank you, ************** Support Team."
To date, neither the $1.00 6YA charge nor the All-Data $21.55 charge has been refunded.Business Response
Date: 11/15/2022
Business Response /* (1000, 5, 2022/11/01) */
Hey ******, we are sorry for any confusion we may have caused! You signed up with us on Aug 05, 2022. We also refunded your account and made sure that it is canceled. If you need anything else, please send us an email at ***************. Thank you!Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I indirectly got in touch with the BBB regarding Comenity Bank and a charge for $50. This actually is a complaint against a company in California, named 6YA. This company charged me for something technical and have no clue why. I don't recognize the name 6YA. This is true fraud. Others have issued complaints against this 6YA. I owe them nothing as I purchased nothing. Please help. Because this was charged to my BJ's card, and I believed it was through Comenity Bank, which proved to be false.Business Response
Date: 11/15/2022
Business Response /* (1000, 5, 2022/11/01) */
Hey ******, we are sorry for any confusion we may have caused! You signed up with us on Sep 17, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!Initial Complaint
Date:10/23/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6YA won't allow access to account to cancel program or stop auto deduction from credit card. I did not open any account and keep getting dead ends trying to resolve.Business Response
Date: 11/03/2022
Business Response /* (1000, 5, 2022/11/01) */
Hey ******, we are sorry for any confusion we may have caused! De signed up with us on Jul 07, 2022 We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!
Consumer Response /* (2000, 7, 2022/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company apologized, refunded our account and said they canceled the account. Thank you BBB!!Initial Complaint
Date:10/22/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a charge on my credit card from a company called 6Ya. I do not know anything about this company and never knowingly signed up for their services. They charged my card $49.00. After noticing the card, I tried to find out what this was about. I found the company on Google and tried to contact customer service. The message said that all customer service was now online. I tried to get into the service using my phone number, but it required a code that was to be called to my phone, which never came. I searched further and saw that there have been numerous complaints to BBB that sound very similar. Sine I have a Peacock account and they were mentioned in complaints several times, I googled Peacock service to see what come up. There were several listings for help with Peacock services that, looked official but upon close inspection they are actually 6Ya. They apparently got my information deceptively when I contacted what I thought was Peacock to change the payment method on my account. This is, at the least, deceptive and, at worst, outright fraud.Business Response
Date: 11/15/2022
Business Response /* (1000, 5, 2022/11/01) */
Hi ******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Jul 22, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:10/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to get food from Uber Eats with a gift card. It was July 26,2022. Somehow they lead me to believe I was talking to Uber Eats directly. Well I asked if I was speaking with Uber Eats directly and they lied and said yes. on the previous night was when they said it was Uber Eats July 25th. They contacted me next morning (as Uber Eats) stating they had fixed my account. I then was hit with the $49 fee. it then had another name (6ya) associated with a fee. I contacted them requesting a fee refund the same day and many more since. They will not give me my money back. I am very sick with fatal disease. I can't believe they are getting rich off other people. People that have worked hard. And they get away with stealing from us through lies.Business Response
Date: 11/14/2022
Business Response /* (1000, 5, 2022/10/31) */
Hi *******, we reviewed your account and we see that you signed up with us on Jul 26, 2022 and spoke with one of our experts, *******. Nevertheless, we tried to refund your charge as a courtesy although you used our services, but it did not go through. This usually happens when you approached your financial institution first, and disputed the charge which shows we won the dispute. If you have any questions, please send us an email at [email protected]. Thanks!Initial Complaint
Date:10/18/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently received my Mastercard Statement due 11/2/2022. I have two entries listed from 6YA, Inc. totaling $50.00. The first is for $1.00 and the second is for $49.00. Both entries are dated 10/05/22. I do NOT know anything about this company nor do I know what the charges are for. I believe they are erroneous and should be credited back to my account immediately. Your immediate attention to this request is greatly appreciated. Thank you.Business Response
Date: 11/16/2022
Business Response /* (1000, 5, 2022/10/31) */
Hi Theresa, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Oct 05, 2022. We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at ***************. Thank you!Initial Complaint
Date:10/18/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company took my money from my bank account twice, I never order or make any purchase with this company in all, so i need this company refund my money so bad right now, I never use my card for any transaction with them and i just was charged before i do legal process i need this company. refund my money thank youBusiness Response
Date: 11/14/2022
Business Response /* (1000, 5, 2022/10/31) */
Hi *****, we reviewed your account and we see that you signed up with us on Jun 18, 2022. We tried to refund your charge as a courtesy but it did not go through. This usually happens when you approached your financial institution first, and disputed the charge which shows we won the dispute. If you have any questions, please send us an email at***************** Thanks!Initial Complaint
Date:10/18/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a charge on my bank statement for $49 plus $1 on 10-6-22. I called 6ya, Inc. to ask why I was charged, and what for?, they stated that I signed up for their service. What service? I never asked for anything! The only thing I did was give my cell phone my new credit card number, That is It. Then they told me I would be reimbursed right away. Then I contacted my cell phone company and my bill hasn't been paid and it was transferred to a different company.Business Response
Date: 11/16/2022
Business Response /* (1000, 5, 2022/10/31) */
Hi Mary, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Oct 02, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!
6YA, Inc. is NOT a BBB Accredited Business.
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