Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September,15,2024 I had went into the dealership signed a contract paid a down payment. I was told I cant take the car home yet because they needed to have the cosigner sign which was no problem. The next morning I got a call saying I wont get approved with my name on it even thought the day before I was told your good to go signed papers and gave down payment. Then my calls were declined and when they were answered they were hung up on. I still have not gotten my down payment I was told I can take it up with the lawyer the sales man by the name of ****** yelled at me hung up the phone. Used racial and homophobic slurs when I was in the dealersnip. I spoke to many other dealers and friends in the Buisness and all of them said they got someone to pay more so there trying to force you to back out because my co signer has perfect credit and they said its impossible that I get denied I would like immediate action to be taken and the termination of ******.

  Business Response

  Date: 10/24/2024

  We are more than happy to refund the down payment, financing not available 

  Will process the credit card and reverse the charges 

   

  Thanks 

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21106556
  
  I am rejecting this response because:

  The business didn't reply to the claims brought in my letter.

  I don't claim they didn't do what they did, I claim the took money for 4 hours when in fact it took an hour and a half *** and because they didn't completed maintenance as requested on admission (stated on admission) my car suffered damages as they didn't identify oil associated problems (when the dashboard notice was on on admission).

  Would like answers to be to the points raised please.

  
  Sincerely,
  
  Hagai Ligumsky

  sments for similar repair in other dealerships offering half the cost we called the dealership an hour later to ask them not to go forward with the work as this cost makes no sense. The manager told us it's too late and that it has been replaced already and he cant undo the work.On pick-up (12/29) I was surprised to see a pricy charge for 4 hours of work when in fact (because we talked before and after) it took 1.5 hours *** of work based on the calls the previous day. It is clear the car was attended only that Thursday (12/28) after sitting in the dealership more than a week and the cost isn't proportional.I believe a fair cost for the work is justified (2266 is too much), that reflects the actual time of work that was put into the car and takes also into consideration the time the car was not in our use. Finally, they didn't even complete the maintenance (the principle reason for getting there) as necessary they didnt change the oil and the notice is still there today.

  Business Response

  Date: 01/25/2024

  We made repairs on the vehicle as in Brakes and rotors they cost money we can not do work then not collect money for the work performed, we pay the mechanic and other staff client agreed and to do the work paid the ticket with a credit card no one works for free 

  Best Regards 

   

  *********************;

  Best 

   

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21106556
  
  I am rejecting this response because:

   

  Again the business is not answering to the points raised::

  1. Why did they charge for 4 hours of labor when in fact it took only less than 1.5 hours??

  2. Why they didn't check oil/filters/ message on dashboard (as their maintenance list says and also written on the car admission)?

  Their improper maintenance service (not checking oil and filters - basic!!!) caused damage to my car - to keep driving in that state, endangering the engine!  and led to a much more expensive repair due to their negligence in taking care of basic maintenance issues like oil system check (as I mentioned on admission the the consoler).

   

  Putting a bandage on a small cut when overlooking a bleeding hole in the body is at least a bad service!!

  
  Sincerely,
  
  Hagai Ligumsky

  Business Response

  Date: 06/28/2024

  We have clearly explained our position on this product was installed labor was charged 

   

  Thank you 

  Business Response

  Date: 02/15/2024

  Client authorized repair we did the work that was authorized.

  Confused on this one, once again we have a cost of doing business that client agreed to.

   

  Best,

  *********************;

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Transmission on our Jeep Grand Cherokee failed at ****** miles and under warranty. Since the car was undrivable, we delivered the car to the closest dealership, Jeep Santa Monica on November 1, 2023. There was no action taken on the repairs between Jeep and Jeep Corporate for over 60 days. We have requested a repurchase under the Lemon Laws; however, we are not getting assistance from Jeep Santa Monica or Jeep Corporate on the matter and we are being told we have to take the car off their lot or they will charge us $185 per day. The lack of response on this matter is unacceptable. We have now been without a car for 64 days.

  Business Response

  Date: 01/25/2024

  We can not find any information on this client, please provide any information such as complete vin number of vehicle to assist further 

  Best Regards

  *********************;

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20177350
  
  I am rejecting this response because:

  Rim had no damage when I brought it in for service. I submitted a before picture five days (4/20/23) before when replacing the flat tire with the spare with no damage (green scuff). At no point when I dropped off my car or when I picked it up did anyone notify me an inspection was performed and damage was observed. When I brought the damage to their attention, they did not tell me they had noticed the damage when vehicle was dropped off. Who is ****?
  
  Sincerely,
  
  *****************************

  p I called Chrysler Corporate to file a complaint and they opened up Case number ********. Case manager ******, phone number ************ and extension *******, handled the case. ****** reached out to ****** for a resolution but ****** stood his ground and didnt offer to help. ****** then escalated the case higher up his chain of command. On Friday, June 9, 2023 ****** called and stated since each dealership is individually owned, Chrysler Corporate couldnt go any further with the case. He referred me back to *********************. ****** has shown he doesnt want to do the right thing and repair/replace the damaged rim.I have pictures of the rim not damaged. On Thursday 04/20/23 I replaced the flat tire with the spare. I showed these pictures to ****** after calling Corporate on 04/25/23. He took a photo of the picture on my cell with his cell. He stated, Follow up with Corporate and see if we can come to a resolution. Please see all attached photos and receipts. Thank you.

  Business Response

  Date: 06/28/2023

  Client bought new tire we installed it, vehicle inspected car said there was a green scuff on it. Rim had green scuff when it came in according to *********;

   

   

   

  Business Response

  Date: 07/13/2023

  It appears after speaking with *************** the rim was not damaged here.

  We would gladly repair the rim however at no cost as a courtesy 

  Customer Answer

  Date: 08/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "certified pre owned" vehicle from them on 12/16/22. As I drove out the lot, I noticed the alignment of the vehicle was completely off and the car was making very loud noises underneath. Additionally the battery was dead and a piece of the dash was broken. They told me when they sold me the vehicle that it underwent a 160 pt inspection, so I thought I was buying something safe for my kids to be driven around in. It turns out the vehicle suspension was completely damaged and had to be replaced. The axle was cracked! How did this car go through an inspection? That's nonsense. The car ended up being in the shop for 21 days right after I bought what I believed was a safe car in working condition. I paid for a vehicle that was inspected and safe. However, that's not what I got. There needs to be some responsibility on their part. They cant sell vehicles like this to people and get away with it. Imagine if something happened to me and my children when I was driving the car. I paid a premium for this car because I thought I was buying something from a reputable company and they assured me it was inspected so that I can have peace of mind for buying a vehicle that was pre-owned. Thats not what I got. Based on reviews I am seeing online, I am guessing this is a very common occurence for this company. Dont know why BBB is giving them a good grade.

  Business Response

  Date: 01/27/2023

  ******** took delivery of this vehicle must have hit something claimed it was like that when he bought it, so we gave him the benefit of the doubt and repaired at no cost.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service department did not properly fix my vehicle. Service manager refuses to return calls or make any effort to resolve my situation. Date of occurence: 09/28/2022. Amount paid: $662.50
  

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2022/12/12) */
  The original diagnostic was for a transmission
  Line 1 see repair order
  Work was performed remotes need batteries
  
  Tire pressure was set to 36 psi
  
  
  Consumer Response /* (3000, 7, 2022/12/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The response from this business continues to be "inaccurate." The car was brought in for a transmission issue which (I was told) was caused due to an electrical issue/computer related part that was causing the car to not shift properly automatically. I was advised that this was also causing my key fobs to not function properly. I had already changed the batteries in both key fobs and they still didn't function properly. It is a shame that car dealers think that just because they have a print-out of the work requested means they completed the work properly. They told me the only thing I needed was a software update. $660 dollars later, the car's transmission problem seems to be solved but the key fobs still don't operate properly, the dealer DID NOT check or inflate my tires properly (even though they claim they did) and my dashboard display continues to show messages in foreign languages. They have not tried to reevaluate or complete the job. They have not returned a single phone call although I've left messages to try to get this matter resolved. If you check the Yelp reviews regarding this dealership, you will see how many negative reviews and complaints have been submitted against this dealership. Certainly, there is some validity to the sheer number of negative reviews this dealership generates. I want my car fixed "completely," not partially. The dealership should fix my fobs and my dashboard messages should not automatically display German language everytime I start the vehicle. And, the dealership should stop making untrue claims that they have properly completed the services customers have paid for. If they did a complete job, do they feel customers would want to return the car tto them the very next day? Customers are satisfied when the job is done properly.
  
  
  Business Response /* (4000, 9, 2022/12/26) */
  We have done the work requested
  The selling dealer or owner's manual should assist with his concerns as we are not interested in dealing with him, I have had many complaints from our staff, and they feel uncomfortable in his presence.
  We will not schedule him for another visit
  
  Good day
  
  
  Consumer Response /* (4200, 11, 2023/01/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Whoever posted this last response about my behavior is a complete and utter LIAR! I have NEVER even talked to anyone from this dealer since the day I picked up my car and even then, I didn't speak with anyone other than the cashier and we did not have any exchange other than the normal process of having my car released to me. There were NO UNPLEASANT WORDS exchanged with anyone - and there never has been. I didn't even know that there was anything wrong with my car until the I got in it and they were closing so there was no one to talk to so I called in the next day to discuss my concerns and have NEVER had any communication back from them since that time. The audacity of these folks to even insinuate that they could be uncomfortable in my presence is preposterous because I've never been in anyone's presence there so that this matter can even be resloved! They won't even return my calls for assistance and they are obviously trying to cover their HIGHLY SHADY practices by stating that I am the "trouble-maker." Just look at all their NEGATIVE YELP reviews with the same complaint I have! Customers merely want their vehicles properly serviced, they don't want to waste time going back-and-forth, filing complaints and disputes. Do you think customers would complain if they fixed the cars like they're supposed to? Their repair orders are doctored.
  It states certain things that are "standard practice" to say that they checked when in fact, they did not truly check these items. Incredibly disingenuous and I am now going to be forced to take further steps. SHAME ON THESE SHAMMERS!!