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Business Profile

Computer Software Developers

Earny

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like practically every other complaint I've seen submitted to BBB, Earny is rebilling me annually for a subscription that is not functional and cannot be canceled. Every email address cited on their website is defunct. The login system on their website does not work. This company is simply stealing money from people without providing any sort of service.You'll notice that they ask you to provide your Amazon username and password to log in. This is not how any other website facilitates this functionality. Instead, they would ask you to connect through the Amazon API, so you are not at risk of having your personal information stolen. Not only is this company running a complete scam, they may also be phishing Amazon login credentials.

  • Initial Complaint

    Date:05/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite multiple attemps over years on my part, Earny will not cancel my subscription. They do not reply to my emails asking for an update. I would appreciate Earny refunding me for any and all subscription money that have taken from me.

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this service for over two years and I continually am charged 19. 99 per year. They do not respond to emails and there is no way to cancel online I need help!

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earny keeps on charging my credit card $5 every month. *** tried everything to contact the company in hopes of canceling this but they have no method of contact. I tried changing my credit card, deleting their merchant code, escalating with fraud team and to no luck. I need this business gone.

  • Initial Complaint

    Date:10/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reading many of the other complaints, I see this is common practice with *****. I have tried many times by email to cancel my subscription. I am unable to reset my password and login to my account so I cannot try that way. But no one is responding after emailing both ********************************* and ********************************* many times I first reached out on Feb 21, 2022 and a number of times after with no reply to refund months and months worth of subscription fees.at the very least cancel my future fees since I am not able to sign in or use my subscription

  • Initial Complaint

    Date:09/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I?paid $20 for the yearly subcription in May. Since then, I have?not?seen?any?benefit?to?being?a?member?of?Earny.?I?have?not?received?any?cashback, even though?I?do?activate?cashback?when?I?buy?things?online.?And,?I?have?not?gotten?any?money?back?for?late?deliveries,?even though?I?have?had?quite?a?few?late?deliveries?from?Amazon.?I?am?honestly?not?sure?what?I?paid?for?as?I?don't?see?any benefits?to?the?service.I have contacted Earny's support team three times since 08/20/2023 and have not gotten a response from the company, beyond an automated message that says they received my message and will respond within 72 hours. I think the company is no longer active and is still charging customers.

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent used this app since 2017 and wasnt aware that I was being charged almost $50 a year from them. It was my mistake to not realize, I guess, because I must not have read it well enough when I signed up and they gained my amazon credit card info. But after finally noticing this charge a month ago and then looking through my transactions for the last few years I see I was charged this every year since at least 2020. I emailed them and asked if I could be refunded at least for this year and to have this canceled. I cant even get into the account to cancel it myself, but I havent gotten a reply. Its been a month and Ive emailed them twice and send two messages on ******** and their phone number is no longer active. I just want at least this years money back and to no longer be charged going forward.

  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent them an email saying do not renew on August 8th. They have now charged my credit card for a renewal that I did not approve. Refund me my money.

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Much like everyone else that has had issues with this company, I'm experiencing "issues" with this company. While I've used their services in the past, I've been charged approximately $60 each year so far for the past couple of years and haven't really seen any cashback at all from them from when I've shopped online. I've only been seeing charges from them. I've tried to request a refund and cancelation of that service, I've had no response at all from them other than an auto-response and getting angry with them to the point where I've had to take measures on my end to prevent any further charges from occurring again. I would like to be able to see a refund of some kind and to talk to an ACTUAL HUMAN, I've gotten nowhere with emails at this point. Bottom Line: Steer clear of this company, you won't see much in terms of cashback and no response from them at all!

  • Initial Complaint

    Date:05/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have earned over $75 using earny's cash back app/site. I have been reaching out to them for the last year in all of the methods they list to do so to get this cash back paid out. There has never once been a response.

Earny is NOT a BBB Accredited Business.

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