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Business Profile

Computer Software Developers

Earny

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged yearly for this subscription that I dont use and cancelled a few years ago. Every year at this time I tell them to cancel it and need to dispute it. I got a notice a few weeks ago by email saying I would be charged the yearly fee again and I replied then that I needed this cancelled. For the 3rd year in a row I was charged anyway.

  • Initial Complaint

    Date:04/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just like all the other complaints, I have requested to cash out numerous times with no response. I decided to forgo my earnings and just cancel my subscription. I have tried for months and they just won't cancel. I email like they ask and I get no response back. Please help get this fraud of a website canceled.

  • Initial Complaint

    Date:03/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used Earny in a few years. I noticed I keep getting charged for a yearly subscription. I disputed one two years ago and emailed them to remove me. I have not been removed from auto billing and have since been charged another two times. I have emailed them several times and I get no response and also I am not able to log in. I have looked to see if there is a way to go in and there is none. I wanted to be removed from auto pay for a subscription I do not use and also I would like a refund

  • Initial Complaint

    Date:01/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my Earny subscription since late 2020. I am unable to link my accounts and so I am not getting the refunds the app is made to uncover. Unfortunately I am also unable to cancel my subscription through their website or app. When I try I'm told their app had a "hiccup" and they're working on the error. Sure it's only $2/mo, but it's EVERY MONTH FOR LITERALLY YEARS for a service I do not want and cannot use. I have disputed the charges with my bank and repeatedly emailed Earny regarding the cancellation. No response. At this point Earny owes me at least $50 just in subscription fees. I feel scammed.

  • Initial Complaint

    Date:01/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No matter how many times I "cancel" my account mysteriously reactivates and charges my card. Had to finally do a chargeback for that because Earny refuses to respond to messages on social media or via email. They also do not let you cash out your "earnings" that you PAY to receive, as others have mentioned. I have $38.21 sitting in the account that I have tried to "cash out" multiple times to no avail. I would like my "non-refundable" membership fee refunded, and/or my "earnings" sent as legally bound in your contract.

  • Initial Complaint

    Date:11/30/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've requested multiple times over many months to cash out. I've e-mailed, sent a letter through ***** and messaged through ********* There is NO response to any of these. I just want to get my money and cancel the subscription. I still get emails from the company telling me my cashback summary, but never a response to get my cashback

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted over 8 times to cash out the earnings I have accumulated. They do not respond nor send my payment to my Paypal ************************************ as legally bound by their terms and conditions. Please help me get my cashback. Thank you. They owe me $38 and I want my money asap. I have even tried using another email address to contact them.

  • Initial Complaint

    Date:10/02/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my funds to be released months ago. The amount is ******* I still have not received it yet.

  • Initial Complaint

    Date:08/05/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20th I recieved a email from ********* saying my membership is sceduled to renew on Augest 3rd. I immediately responded informing them I do not wish to renew and not to charge my card. On August 3rd my debit card was charged ****** for a ******** I again sent a email asking for a refund . I got no response. I was unable to log into my account either. My bank provided me with a phone number when I called I got a ***** after. Explaining the situation she ********* said she would call me back but never ******** to get my ******** ***** I doubt I will hear fro I

  • Initial Complaint

    Date:07/31/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my account with ***** because the app is a ***** You don't earn any money. After canceling I received a notification that my membership is renewing. I went back into the account and couldn't access the subscription page - every time I try to cancel I receive a notification that there is an internal error. I had already canceled a few months prior to the auto-renew so I don't even know why they are billing me. So, I sent an email asking for assistance and a 2nd follow up email is no way for me to log in to access the subscription. How can a company be so ******** You cancel and they still charge you?! I never even got the $10 incentive they promised. The money is locked. Someone needs to do something about this place! At this point I can't even turn off auto pay. What a *****

Earny is NOT a BBB Accredited Business.

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