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GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.55

    Average of 221 Customer Reviews

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    Review Details

    • Andrew M

      Date: 02/19/2025

      Andrew M

      Date: 02/19/2025

      If 0 stars were an option I would give them that. What a joke of a company. I sought out treatment for a ***. They have you answer a lengthy medical history form asking questions such as *** at Birth and Gender Identity. When you answer those questions truthfully, they don't even bother to look at them before sending you a blanket denial message because Male STIs are different and cannot be treated online like female UTI. Which just proves that they do not even read the chart of information you provide to them before they speak with you. If they had then they would have clearly seen that I was born FEMALE and I identify as a Trans-Male, hence, why my ID looks like I am a male but I am eligible for online treatment of a UTI. Still 3 days later and no matter how many times I mention this information to them they are still arguing that they can't treat me. Utterly ridiculous and incredibly unprofessional.

      GoodRx

      Date: 02/24/2025

      Thank you for reaching out, ******. We sincerely apologize for your experience.We have connected with our GoodRx Care team, and they will be following up with both you and the provider. As part of our 100% Satisfaction Guarantee, you will receive a full refund for your appointment. We recognize that you were incorrectly referred out, and we will be coaching our providers to ensure better handling of similar situations in the future. If you have any other questions, or need further assistance please send us a message through the GoodRx message center.

    • Angela R

      Date: 02/17/2025

      Angela R

      Date: 02/17/2025

      ***** *******, had all the information that I needed to sign up for this service. I am a happy *********** name is ****** **********

      GoodRx

      Date: 02/20/2025

      We're so glad to hear they were able to provide you with assistance, ******!

    • Natalie K

      Date: 02/16/2025

      Natalie K

      Date: 02/16/2025

      I had a very rude visit with an older lady. She told me nothing and did absolutely nothing. I got charged and told to just go to a doctor. This was the most pointless visit. I have never experienced such horrible service in my life. At the very least you should have somone on the other end who is capable of being nice to their patients.

      GoodRx

      Date: 02/20/2025

      We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. We do offer a 100% Satisfaction Guarantee and using the information you provided refunded your visit fee. Please note refunds can take 5 to 10 business days to complete. If you have any questions please send us a message through our message center, and we'll be more than happy to help.

    • Derik A

      Date: 02/13/2025

      Derik A

      Date: 02/13/2025

      I have not spent time researching to find out how the GoodRx app and platform actually work - however, what I do know is that every single time they save me a ton of money. Most recently - tonight on two medicines I saved $240! Completely true, and my mind is blown! Thank you so much GoodRX - thats so helpful. Keep up the great work!

      GoodRx

      Date: 02/14/2025

      Those are incredible savings, *****! We are so thankful we are able to provide assistance and help make your medications more accessible.

    • Polly S

      Date: 02/11/2025

      Polly S

      Date: 02/11/2025

      Not worth it!I paid for a Gold membership which allowed me to pay for an online consultation to get treatment for flu symptoms. After a brief questionier with mostly yes/no options and a 10 sec text message. I was told to go to my primary care. At least it was easy to cancel the membership!

      GoodRx

      Date: 02/12/2025

      We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. We appreciate your feedback *****, and hope you are feeling better soon!

    • Joni C

      Date: 02/10/2025

      Joni C

      Date: 02/10/2025

      The gentlemen I spoke with was very nice and helpful

      GoodRx

      Date: 02/11/2025

      We're glad to hear that, Rocky! Thank you for your review.

    • Kelly B

      Date: 02/07/2025

      Kelly B

      Date: 02/07/2025

      Good RX performed a valuable service decades ago. But they failed to keep up with the times. They are about as relevant as a eight track cassette for playing music.There are currently other companies who do what Good RX does AND your prescriptions are delivered to your door.I am also very concerned about their anti consumer attitude when it comes to cancelling their service.They offdr a Free 7 day trial. They take your debit card information. So should you forgrt to csncell within the free period, they **** **** you the full amount for the plan. Each and every month until you cancel.When you call and cancel they eill do anything possible too obstruct you. I czlled and stated I wanted to cancel my plan. They then wasted my time for 23 minutes. They wanted to know why I was cancelling my plan (thry do not NEED to know) Then I was read a .engthy disclaimer which droned on for several minutes. This was not a disclaimer so much as a sales pitch to keep the plan. If there is NO PLAN there is no possible need to disclsim anything. If they had dealt eith me in Good Faith thry would have simply cancelled my plan withoutbwasting 23 minutes of my life!This company has several major legal actions pending for how they treat their customers. The State of California was recently awarded Twenty-five million dollars.There are some significsnt and ongoing issues with this company. All dealing with how they treat their customers. Until these issues are resolved, it is not safe to associate with this company

      GoodRx

      Date: 02/10/2025

      We appreciate your feedback *****. Using the information you provided we were able to locate a account in our system, however it has already been cancelled and there have been no charges. We have removed your credit card from our system as well. If you suspect you have another account with us, please give us a call at ************. We'd be happy to help!

    • Karen H

      Date: 02/01/2025

      Karen H

      Date: 02/01/2025

      This company took my money when I was vulnerable and needing help that I could barely afford, would not help me for a UTI which simply needed an antibiotic. The took my money up front instantly and would not give me my money back instantly and now I have no recourse to get the medical help I need. If you can take the money instantly you can give it back. People use Good RX for help due to lack of funds of most and you completely took advantage. I believe you are scamming the most vulnerable of people.

      GoodRx

      Date: 02/03/2025

      Hello *****, Using the information you have provided, we were able to locate the charge from your GoodRx Care appointment. Your refund began processing on Feb. 1, 2025; you should see the money returned to your account in 5 to 10 business days. Refunds can take up to 10 days to process based on your bank's processing times. If you have need any additional assistance, please give us a call at ************. We would be happy to help!

    • Mary A

      Date: 01/25/2025

      Mary A

      Date: 01/25/2025

      Spent about half an hour trying to remove my FREE account that contained personal information needed for the basic FREE account. Tried to cancel the FREE account online but could not find a process to do that. Eventually found the account deletion **** after doing an online search. The account deletion **** wanted more personal information which I refused to provide as it was more than what was needed for the FREE account. Called ********************** directly and (redacted) eventually agreed to cancel my FREE account and at first wanted me to manually enter the *** to go to the account deletion ****. Eventually he sent a confirmation code to my email address and my account was closed. Said he would send a deletion confirmation email. Waiting for a confirmation email. I do have a Ticket Number provided by (redacted). Good RX should provide a deletion link on a personal account **** to allow users to directly delete their accounts. I hope my personal information was removed. No, I do not recommend using Good RX as their company transparency is lacking. **************** could be better.

      GoodRx

      Date: 01/27/2025

      We take our users privacy very seriously and we've recently added the capability for all users to request the deletion of their data. You can request to delete your data here: ***************************************** Please note, it may take at least 45 days for full data deletion.

    • Ashlie D

      Date: 01/24/2025

      Ashlie D

      Date: 01/24/2025

      This company is a scam. They will take your money. Do not use them.

      GoodRx

      Date: 01/27/2025

      Hello ******, we would be happy to provide you with any assistance or investigate this further. Please give us a call at ************, we're available Monday through Sunday from 6am to 9pm CT.

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