Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an impression kit on 8/10/22, received it on 8/13/22. Did the impressions and gave them to the mailman to ship back to them on 8/15/22. Byte has contacted me via text and email at least 10 times asking if I've sent the kit back, which I had already confirmed. I tried calling bytes customer service phone number and was sent to the voicemail of an extension, and I didn't even enter an extension. I cannot get a response from them about a refund or for them to send me another kit since obviously mine is lost.
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/12) */
  Thank you for following up regarding your Byte experience! At this time, we would like to work internally to come to a resolution for these concerns. Please reach out to our support team, available 7 days a week, so that we can further assist you.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The total amount for services is about 2,500 dollars. I am on a payment plan and I believe I have paid roughly 600 dollars of it so much. Bytes promise is for straighter teeth, my treatment should have been done in August but my teeth have not been tracking. I have followed their regime, but I often have to wear the aligner for MUCH longer than they initially stated. I have been wearing the current set for over a month. I have reached out to their customer service SEVERAL times with no resolution. I no longer desire to go through this. It is a waste of money with no results. I want my money back.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/09) */
  At Byte our Professional Care Team may request additional trimming to ensure a proper fit and an on-the-spot solution to fit issues, gum tissue fluctuation, dental work, overall comfort, and even to get the customer's treatment on track. Rest assured, if this was the initial resolution provided, we ask that the customer give it a try. In the event there are issues, our team will continue to work to provide additional solutions that are both safe and effective.
  
  
  Consumer Response /* (3000, 7, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the same generic stuff they've been emailing me every single time I speak to someone in customer service and I NEVER get a resolution. I'm told to keep wearing the same aligner until my teeth are sitting flush and that is just unacceptable. I understand the policy is no refunds but this product is not working for me despite trying to continue wearing them and increasing use of the hyperbyte. I want my money returned to me. If I don't get a resolution this way I am prepared to file a report with the federal trade commission.
  
  
  Business Response /* (4000, 9, 2022/09/14) */
  We are sorry to hear that the customer is experiencing these frustrations. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. From this point, we would like to work with the customer internally while complying with HIPAA regulations.
  
  
  Consumer Response /* (4200, 11, 2022/09/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the same generic stuff they've been emailing me every single time I speak to someone in customer service and I NEVER get a resolution. I'm told to keep wearing the same aligner until my teeth are sitting flush and that is just unacceptable. I understand the policy is no refunds but this product is not working for me despite trying to continue wearing them and increasing use of the hyperbyte. I want my money returned to me. If I don't get a resolution this way I am prepared to file a report with the federal trade commission.
  
  I've been asked to start this process completely over and get new aligners. What is the point if it isn't working???? I just want my money back. Internally I was offer 150 off my 2500 dollar purchase. What a slap in the face.
  
  
  Business Response /* (4000, 13, 2022/09/15) */
  Please refer to the latest correspondence from our management team. Our team will continue to assist with this internally towards a resolution.
  
  
  Consumer Response /* (4200, 15, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am not satisfied with the assistance I finally received internally. I want my money back and all payments to cease.
  
  
  Business Response /* (4000, 17, 2022/09/17) */
  We are sorry to hear that the customer is unsatisfied with the solutions that have been presented to them. As per our guarantees page and informed consent, once an order has been placed, we cannot accept exchanges, returns, or refunds. If there is ever an issue with treatment or the desired results aren't happening, we'll take a look and provide additional steps. We would recommend that the customer express their additional concerns internally.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up for byte treatment plan and paid a total of over 1600 to start treatment back in March 2022. I was promised that my teeth would be straightened and gaps closed within 13 weeks of starting treatment. We are currently headed towards month 6 and 2 sets of aligners sent. Also I'm currently on week 5 of a "rest period" because my teeth are now leaning inwards instead of closing appropriately, gums pushed back from teeth and also new spaces are being created instead of closed. I also now have a terrible bite and cannot chew properly with the treatment plan. I have lengthy back and forth emails about failure of treatment. Today I spoke with a floor supervisor; ***** who kept pushing the no refund policy and I asked to speak to her manager. She passed me off to upper management team. I explicitly informed her that I was not pleased and nothing but a full refund of $1645.00 would suffice.
  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  Consumer Response /* (3000, 7, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company is dragging along this process. I am seeking a FULL refund on my payment for simply destroying my bite, creating new spaces in my mouth and and making promises that the company knew they could not keep. I have spoken with management team and they're wanting me to get medically released from a product that doesn't work. I'm currently undergoing that process as we speak. Still haven't spoken to dentists and still being managed by assistants. Word of advice to anyone seeking treatment through this company DO NOT DO IT!!
  
  
  Business Response /* (4000, 9, 2022/09/13) */
  We want to thank the customer for sharing more of their concerns. Moving forward, we would like to continue internal correspondence to reach a fair resolution while staying HIPAA compliant.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full ($1895) for aligners and I was under the assumption that it was upper and lower aligners, when I received them, there was only upper aligners, no lowers. I immediately contacted ******** and they told me that I was made aware that my treatment was only for uppers and that I knew before paying them. If I did sign that, I've never seen a copy and I've looked all over their website for this information. The representative for ******** said I could get the documents off of their website, but none were found anywhere. I could have gone through my family dentist and got uppers and lowers for around the same price. I think if ******** could only fix half my teeth, they should reimburse me half the money so I can continue my treatment elsewhere.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 6, 2022/09/09) */
  Thank you for bringing this to our attention. Byte takes your health and safety very seriously in treatment and works with your Clinical Team to ensure we help you reach the best results through treatment.
  
  Byte is happy to work with each customer to determine if they are a good candidate for remote treatment with Byte aligners. If you are not approved for treatment, this doesn't necessarily mean that other treatment options may be available to you.
  
  Due to the nature of the customer's concerns, Byte will contact the customer and continue to support them internally to reach a resolution.
  
  
  Consumer Response /* (2000, 8, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Their offer was to refund the full amount that I paid. I am to return all aligners and accessories within 60 days. I responded to********* that their offer of a full refund is satisfactory.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte advertised a free gift of up to a certain amount. After that amount, I owed $12.95 for a teeth straightner kit. When I received it, I got a text asking me if I wanted to start a payment plan. I said no, I need a refund. They sent me a return label. I sent the kit back to them, and then they charged me $8 for the shipping and handling. I asked them to refund my money and they refused. This was a bait and switch scam. Nowhere in their advertisement did it state that I had to go on a payment plan. If that was the case, I would have never gave them my money in the first place.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late July, I began the journey to getting aligners through this company. After completing the impression kit and other information, I signed up for Byte's payment plan. I deposited the $249 as a down payment for the aligners on August 8th. Byte contacted me saying additional dental work was needed before they could start treatment.
  At this point, I requested a refund for the services I paid to begin but would not be receiving. I received a refund for the cost of the impression kit but not for the down payment on aligners. I have attempted to contact Byte on 4 separate occasions regarding this. Each time they have promised to respond within 24 hours. I have received no follow-ups regarding this.
  

  Business Response

  Date: 09/13/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.
  
  
  
  Consumer Response /* (2000, 7, 2022/09/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Byte contacted me quickly and resolved the issue.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Byte on May 5th, 2022. When I received them, they did not even remotely fit my teeth. They almost look like they were not even made for my teeth. I emailed and called over and over again explaining my situation and they keep sending me "evaluations" which needed pictures of different angles of the aligners on my teeth. I told them over and over again I could never take pictures from those angles or fill out the questionnaire because I was on day zero week zero because they did not fit my teeth!! I did however send them pictures of how they did not even come close to fitting my teeth.
  
  I never got a response from a person, always just a "fill out an evaluation". I texted, called, and emailed and no one would help. I think it is also important to mention that their phone is no longer "accepting calls". After I sent a dozen emails, I fianlly asked for money to stop being taken from my account. They said it was not possible and that since I did not fill out evaluations, the ones I told them over and over again I could not complete, I'm no longer covered and need to pay more money if I want to get new aligners, which I do not. The product was horribly made and the customer service is basically non-exist.
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/09/09) */
  Thank you for bringing this matter to our attention. Byte has been aware there has been communication issues and delays. The Byte Management Team has implemented changes to processes and staffing to ensure that each customer can be fully supported through treatment.
  
  We sincerely apologize for any frustrations or delays this adjustment may cause. We are eager and ready to assist customer fully through treatment moving forward.
  
  We will have the a member from our Management Team contact the customer and support them internally to resolve their concerns.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my aligners in Jan. 2022. Before that it was easy to get in touch with someone. My aligners started to crack, and I am not a grinder or was taking them out in correctly. My top teeth were straight but not my bottom, I kept trying to contact them about the fit after a week or two I would get an email to send photos, I would do that and get another email later in the week or next that they need more photos. I would send everything they asked as well as photos with the old aligners. I kept telling them they don't fit right at all because some of them cracked in half and would cut my gums. My teeth were getting loose and was hurting all the time. I went to my dentist and told her that I did the do yourself aligners at home and she did say that I shouldn't have done that because without a dentist supervision I could and have messed up my teeth and may have to get traditional braces to help correct it. The phone lines were always busy, and no one gets back to you at all besides a week or two out. I would like what I paid so far in payments back. I just got sick of sending picture after picture and it still wasn't good enough.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Behind the scenes, there's so much that goes into straightening the teeth! When a customer signs up for our treatment we take into consideration that everyone has different anatomy and bone density, every person's treatment plan is 100% unique. When a treatment is evaluated, our team reviews your original smile projection alongside impressions. We take your teeth, roots, and ligaments into consideration, deciding on a safe and healthy number of aligners. We understand how this may seem unnecessary upon first glance, but we want to assure that this decision was made with our customers health and optimal results in mind. Please reach out to our support team, available 7 days a week, so that we can further assist you.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered aligners from Byte and paid a down payment of $1500. Several months passed and the aligners were still not received. When I reached out to Byte they advised that the aligners could not be made so I requested a refund. While in the process they began charging my cancelled account the months payment for the aligners that were never received. The back and forth went on for months until they finally confirmed I would be receiving a refund in 1-2 days from 4/11. After a week, I contacted them again advising the payout was never received. I have provided bank statements, supporting emails and additional documents showing funds were never received however they are still refusing to resolve.
  

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the aligner program in full. I was initially impressed by the timing, which seemed quite fast from impression to aligners. I progressed quite well, until about week 10. I was having challenges with the lower aligners fitting and the top aligner was on the final week, fitting quite well (no gaps, no spaces) without the agreed upon final result. I contacted customer service, which was cumbersome! It would take days to receive and automated response. I would send pictures and was told that I needed to go to the previous week, which I did for the lower (as the top fit perfectly). I have in writing that, yes, while it is the final week aligner for the top, it is certainly not the expected look. The front tooth was not aligned, this was identified via email communication on June 22, 2021. FROM BYTE:" It does look that a few of the upper teeth have not moved into the prescribed position and will need further movement to achieve the end result". No plan established, I asked and offered to pay for a impression kit, the result was a request for more pictures. Pictures of what? I already sent them, nothing changed. My communication with Byte and this complaint began in April and ended in August. By the time I last communicated, the aligners had shattered (which I also made them aware of and asked again to purchase another impression kit at my expense) as I had worn this set for over 4-5 months.
  I have complied, I have provided pictures, I have contacted customer support as I was unhappy with the final result. There has been no resolution. I found myself incredibly frustrated with nearly 4 months of back and forth to get nowhere. I was actually told in an email they were sorry, but busy with growing customer base. Disappointing. I will be happy to provide correspondence with Byte upon request.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/09/08) */
  At Byte we are happy to assist our customers with additional aligners if needed towards their end result at no additional cost if they have followed the treatment plan instructions and guidelines. As this is a remote therapy, customer collaboration is essential for the success and next steps of our customer's treatment. Please refer to the latest correspondence from our team for the next steps.
  
  
  Consumer Response /* (3000, 7, 2022/09/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There is no communication, you have not reached out.
  
  I have provided pictures, I have provided the information requested. Your company has had poor communication with concerns. I followed your instructions and rules. I contacted you when I noticed problems. Back and forth for months, often an automated response not addressing my concerns. When you did entertain my communication you did not address my initial complaint and concern. Your company admitted that even with the appropriate fitting aligners on the top, the end result was not as planned (6/22/2021 11:37 AM from Page). On the lowers, I complied and move down and it was still not fitting properly. It felt to me to be a minor manufacturing error, or perhaps the teeth did not move as planned. I then offered after a minimum of 10 (24 total!) back and forth correspondences and months (as it takes days to get an automated response) offered to pay for another impression kit, as this appeared to be the only way to move forward (top was on the final aligner-not the planned outcome per me and Byte 6/22/2021 11:37 AM / lower was not fitting on the proper week or the lower week). The aligners eventually broke, as per my correspondence with you and caused lacerations to my tongue and buccal areas.
  
  
  Business Response /* (4000, 9, 2022/09/14) */
  We are sorry to hear that the customer is experiencing these frustrations. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. From this point, we would like to work with this customer internally while complying with HIPAA regulations.
  
  Consumer Response /* (3000, 16, 2022/11/17) */
  This has not been resolved. Byte sent an email initiating contact, no resolution. I requested for nearly 18 months for a new impression kit at my cost AFTER Byte agrees that the final result on the uppers do not match the treatment plan. Very dissatisfied.
  
  
  Business Response /* (4000, 18, 2022/11/25) */
  We are sorry to hear that the customer is experiencing these frustrations. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.
  
  
  Consumer Response /* (4200, 20, 2022/11/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is not a resolution, this is merely a response. How can I attach the 30+ pages of emails to provide evidence that I have attempted to resolve?
  
  
  Business Response /* (4000, 22, 2022/12/02) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.

  Business Response

  Date: 09/08/2022

  At Byte we are happy to assist our customers with additional aligners if needed towards their end result at no additional cost if they have followed the treatment plan instructions and guidelines. As this is a remote therapy, customer collaboration is essential for the success and next steps of our customer's treatment. Please refer to the latest correspondence from our team for the next steps.

  Customer Answer

  Date: 09/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  There is no communication, you have not reached out.
  
  I have provided pictures, I have provided the information requested. Your company has had poor communication with concerns. I followed your instructions and rules. I contacted you when I noticed problems. Back and forth for months, often an automated response not addressing my concerns. When you did entertain my communication you did not address my initial complaint and concern. Your company admitted that even with the appropriate fitting aligners on the top, the end result was not as planned (6/22/2021 11:37 AM from Page). On the lowers, I complied and move down and it was still not fitting properly. It felt to me to be a minor manufacturing error, or perhaps the teeth did not move as planned. I then offered after a minimum of 10 (24 total!) back and forth correspondences and months (as it takes days to get an automated response) offered to pay for another impression kit, as this appeared to be the only way to move forward (top was on the final aligner-not the planned outcome per me and Byte 6/22/2021 11:37 AM / lower was not fitting on the proper week or the lower week). The aligners eventually broke, as per my correspondence with you and caused lacerations to my tongue and buccal areas.

  Business Response

  Date: 09/14/2022

  We are sorry to hear that the customer is experiencing these frustrations. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified. From this point, we would like to work with this customer internally while complying with HIPAA regulations.

  Customer Answer

  Date: 11/17/2022

  This has not been resolved. Byte sent an email initiating contact, no resolution. I requested for nearly 18 months for a new impression kit at my cost AFTER Byte agrees that the final result on the uppers do not match the treatment plan. Very dissatisfied.

  Business Response

  Date: 11/25/2022

  We are sorry to hear that the customer is experiencing these frustrations. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.

  Customer Answer

  Date: 11/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is not a resolution, this is merely a response. How can I attach the 30+ pages of emails to provide evidence that I have attempted to resolve?

  Business Response

  Date: 12/02/2022

  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.

  Customer Answer

  Date: 12/30/2022

  Byte is fantastic at responding with nothing. All the communication is stating they will communicate, giving them a good rating. Truth is, if you have a problem or concern with treatment, they become incredibly difficult. I have 30+ pages of communication including the June 22, 2021 communication from Byte stating that the end result did not match the treatment plan. I completed a comprehensive assessment of aligners and treatment plan (20 or more photos with and without aligners) on August 2, 2021. The response was to continue taking photos to provide more information. Becoming short of patience and wanting resolution, I offered to pay for the impression kit, as the treatment had gone awry.
  
  This was a gross mismanagement of my account. The hope from Byte was that I (and other consumers) would give up. I want a refund (even if partial) and will provide the communication in this forum if needed to support the request and for all to heed the warning.

  Business Response

  Date: 01/26/2023

  Byte has made good faith effort to satisfy the customer and considers this matter closed.