Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer of Byte since January and have been trying to reach out to company to respond to me by providing service the promised me since june to complete my plan. I paid them in full for aligners to straighten my teeth I am at mid point of possibly completing plan and no one is replying only to get automatic system and broken promises. At one point I couldnt no one by phone . When used My primary phone I wasn't able to get them only by calling from another phone which was then I was
  Able to speak with representatives . Now I'm 8 weeks behind in treatment and no contact on their end. I was told in 3 to 4 weeks aligned would come in mail. Nothing.I was told my aligner were going to be sent out june 10 and that was by email. Nothing. I still have gaps in my teeth. I would like to get my money back

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Our byte team is working internally to resolve this matter.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Byte sent me a defective product************* The mouth piece part was cracked and the ********* does not connect. I tried contacting them many times and I get the same response to fill out another online support form. I have gotten absolutely nowhere with this company.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Our Byte team will continue to assist with this internally.

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have exhausted all available options available to contact Byte customer service for the remaining aligners. I paid for my aligner treatment plan in full. Now that I am ready for my last aligners, I cannot get a hold of anyone via phone, email or text. I also have not received any response to the multitude of messages I have sent and left over the past two weeks. I am not the only person I personally know to experience this issue with Byte.
  
  Please DO NOT use this company! Once they receive your payment and ship your first half of product, they do not follow up or respond to messages.
  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Thank you for speaking with us surrounding your byte experience. There have been delays surrounding response times, and Byte remains diligent in ensuring these time frames are sped up and that each and every person that comes our way may have a direct and immediate response. Based on additional information, we are able to come to a direct resolution with the customer. Customers are encouraged to continue working with Byte via email.

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has no infrastructure to handle the mass amounts of new patients. I finished my treatment over a month ago and have not received the results shown on the "treatment plan" and cannot reach a representative to aid me in the next steps. I have used the contact us form, the text option, called, emailed and have not received a single response. I have also filed a formal complaint regarding the actual aligners and still cannot reach a human. There phone number is an automated message encouraging you to use the online message forms. Based on my searches this is happening to customers all over and yet they're still taking on new customers. Or rather taking money from new customers.

  Business Response

  Date: 09/12/2022

  Business Response /* (1000, 5, 2022/08/09) */
  While our aligners are designed to work quickly, health and safety remains an important factor in ensuring a productive treatment that will work best for your needs. Our aligners are designed to work with our customer's anatomy- any time we see there are issues or concerns, our Clinical Support Team will take a look! Some customers may see immediate change; others may not see it until midway through or later. If there are any concerns surrounding whether a customer is on track, please reach out to our support team, available 7 days a week, so that we can determine whether your treatment may need adjustments.
  
  
  Consumer Response /* (3000, 7, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This response has nothing to do with my initial complaint. It is completely and entirely impossible to reach someone to discuss pain, issues with aligners or even billing issues. I have exhausted every Avenue of contact and still have not been responded to EVER. I receive automated messages that apologize for the delay due to the increase in clientele.
  
  
  Business Response /* (4000, 9, 2022/08/19) */
  Byte understands there have been delays in follow up and responses and has been working diligently to staff up and provide you with the commitment your journey deserves. Ultimately, we're growing! While this is great for smiles everywhere, we understand frustration surrounding response times and have provided emails with additional information surrounding delays. We are looking forward to providing you with our undivided attention as well as providing a sufficient resolution to your concerns.
  
  
  Consumer Response /* (4200, 11, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is still jot a response to medical concerns. This company is providing medical care and refusing to respond in any fashion to customers with issues. These responses are not specific to the issues I listed they're just copycats of previous *** complaints. I still have not received any responses even though I have continued to reach out to the company via all of their "contact us" options. It has been over 3 months since my last aligners. I cannot discuss pain, poor fitting aligners, or retainers for continued care. At what point will *** do something more substantial?
  
  
  Business Response /* (4000, 13, 2022/08/29) */
  Thank you for providing further insight into the nature of your concerns. Byte values the protection and confidentiality of customer's private health information. The management Team at Byte is happy to assist the customer internally, due to the sensitive nature of the information involved in the customer's treatment. Byte will continue to work with the customer to address all questions until all has been rectified.

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did business with this company from July 7th 2020 to April 4th 2022 During that time, Byte Dental Services( Straight Smile, LLC). During that time I had issues with my dental treatment tracking correctly for proper orthodontic treatment. After, completing my initial treatment plan with further revision. I finished the payment and pursued corrective orthodontic treatment with another provider who explain Byte Dental Services would not work.
  I attempted to contact Byte Dental Services********************* to resolve this issue, but they have not issued after refund after over 2 months to which they claimed it was processed. Please contact me to let me know how to resolve this issue.
  
  I have email correspondence for Byte discussing its attempt to refund.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte has made a good faith effort to satisfy the consumer and considers this matter closed.

• Initial Complaint

  Date:07/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year after several (sales) discussions I signed up and paid in advance, and in full, for Byte aligners. Sales interactions were positive and product arrived in a timely manner. Products seems good, well packaged and well marketed. Follow up, however, has been impossible. I have never spoken to anyone about my plan or care. I don't know what is happening, their telephone number on the *** site is disconnected, and so too the telephone number they texted me earlier today. They don't answer the number on their website, or respond to emails. Although they say they will reach out, they never have. I am very uncomfortable being a customer of a healthcare-related a company that will not follow up and won't speak with their clients. They were proactive re selling; completely unresponsive thereafter.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Thank you for following up regarding your Byte experience! There have been delays surrounding response times, and Byte remains diligent in ensuring these time frames are sped up and that each and every person that comes our way may have a direct and immediate response. Byte has made a good faith effort to satisfy the consumer and considers this matter closed.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Byte aligners since March and have not received my second set of aligners since. I have sent multiple help request forms and called the customer service line multiple times. When I request help I get nothing back and am never answered on the phone line. I have sent multiple forms to get my second set of aligners that I am paying for.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Thank you for bringing this to our attention. Byte has made a good faith effort to satisfy the consumer and considers this matter closed.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I started a journey with Byte Invisible Braces ************** over two years ago around march/april 2020.
  I wanted to make my teeth straight and the company advertised "straight teeth in as little as three months". They accepted my case, i paid around ****** The process took two months to get my first aligners after a lot of work on my side.
  My first treatment plan was of 5 months. I wore them correctly and over-wore them or over did all they told me to do to make sure it would work. Got to the last aligner set it was clear it wasn't made to make my teeth straight. Wore that instead of a week, wore it for 2 months. Didn't fix. Reached out, complained, no refund, re-did the process. Lost other 2 months waiting for my aligners. Got new treatment, wore it for 5 months, plus 2 to make sure, nothing. Same problems i had with first treatment, last aligners were CLEARLY not made for straight teeth.
  I did this 4 or 5 times, lost 2 years and almost 4 months, and still my teeth are not straight.
  I've sent them e-mails to complain, they never answered.
  Every time i reached out they said the company doesn't refund.
  I paid for a service, they said they would fix my teeth accepting my job. They didn't fix them with 4-5 treatments, and i lost 2 years and a half and ***** and now they don't even answer or make things right.
  If they didn't know how to fix them or were not sure, they shouldn't have provided the service (which by the way my case wasn't bad at all). They accepted it, took my money, and never been able to fix it.
  I should have gone with a better company as **********, instead, i've lost two years and a half because Byte continued to say that they would fix the problem with the next treatment and never cared about the financial damage, the time damage, and my lost opportunity.
  It has been the worst service experience in my life by far, and the one that impacted my life the most in negative. Companies like Byte shouldn't be allowed to get money for scam services.

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Thank you for bringing this to our attention. Our management team is eager to assist customers whose experience has been layered with many complexities. Byte Management is dedicated to finding a viable and intentional solution for your concerns and will not cease until all has been rectified.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At first I made an inquiry to Byte about their product. I was immediately contacted by one of their reps. I told him ****************************** with some dental issues and before I purchased these Aligners, I would need a guarantee that if, for any reason, they did not work, Byte would refund my money.
  
  With this assurance, I purchased Byte Aligners. The Aligners came and were completely wrong fit! I contacted the company regarding this issue but no response. I have since contacted them daily. Their phone does not take
  Messages or have a support person available to deal with, what I consider serious issues related to their product. These Aligners could really damage my teeth and I do not understand why there is no support to actually deal with "patients" issues. With a product that could possible damage someone's month- it is unimaginable that they don't have staff to help people resolve issues.
  
  When you call, the voice mail asks you to contact their chat room to correspond with them because they are too busy.
  
  I contacted their chat room many many times and no response. At this point,
  I have not used my Aligners at all! I would like to return their product - which is completely unused and get a refund on this lousy product. I have absolutely no confidence in their product, I think it is a scam- because they are misrepresenting their product, services, and taking consumers money without support. This is a dental/medical product that can actually harm someone. It seems to me that they should also have legitimate doctors on board who can consult with consumers, patients.
  
  When I was considering teeth straightening at home, I was contacted by their sales guy,***** daily. Now when I send**** a text, no response. *** also assured me that I would get a complete refund if for any reason the product did not work. I have this in writing in a text.
  
  Can you help me with this? I am getting no response from the company and this is extremely concerning.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/08) */
  Thank you for bringing this to our attention. A specialist from our management team has reached out to the customer and will be working with them internally to provide an appropriate resolution for this specific complaint.