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Business Profile

Medical Uniforms

FIGS

Reviews

Customer Review Ratings

2.75/5 stars

Average of 24 Customer Reviews

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Review Details

  • Review fromFnu F

    Date: 06/03/2024

    1 star
    I like the scrubs but the **************** are bad lately. Return my order on May 25th but haven't got my refund. They had been great in the past, refund came in the same day you returned. This time has been almost 10 days. Contacted by phone many times and by email twice but no one answered.
  • Review fromLora S

    Date: 03/23/2024

    1 star

    Lora S

    Date: 03/23/2024

    Very bad experience, never again.I got $400 order and I'm not happy at all. The material is not great, I thought I won't have to iron it as I heard but that was not true. Some styles you can't even exchange them. Extremely hard to reach customer service and their return label expires so you are stuck the the product. Poor system for an online company

    FIGS

    Date: 03/27/2024

    Hi, ****- We have attempted to email and call you but have not been able to reach you. Can you please contact us at ********************************** We appreciate the opportunity to resolve this for you.
  • Review fromLauren J

    Date: 03/16/2024

    1 star
    Ive worn figs for years but the company is so underhanded. Figs had the 20% off everything sale yesterday for Match Day and all the good colors and sizes were out of stock including core colors which are not limited edition or sell out. I check back the next day after the sale has ended and all the colors in my size that I was looking at are back in stock That is so messed up. Wear Figs proving once again what an awful business they are.
  • Review fromMing H

    Date: 12/29/2023

    3 stars
    I ordered a jacket from FIGS, and the overall experience, from ordering to the initial feel, was smooth. The fabric is soft and comfortable. However, I'm disappointed that the material is starting to fray after only two months of use. Given the price, I had higher expectations for the quality.
  • Review fromAskar N

    Date: 12/18/2023

    1 star
    Sitewide 20% off was announced on 12/18/2023 which **** my attention. However when looking at the desired item, I discovered that it is included from the deal. What is the point of the statement "Sitewide 20% if there are exclusions? I believe it constitutes to false advertisement.
  • Review fromDeanna F

    Date: 10/13/2023

    5 stars

    Deanna F

    Date: 10/13/2023

    The absolute best costumer service I have ever experienced in my life. I love each and every person who is employed at Figs. Every phone call Ive made, they accommodated me above and beyond. They care about healthcare workers. I am so dedicated to their brand due to what they stand for, the quality they provide; and the quality of people they employ. I spoke to ****** today. And she is so special and wonderful and made my day. ***** is another employee who has gone above and beyond for me. I have no words to express what their team having such a big heart does for my well being. Thank you Figs for caring. Thank you for your world class costumer service. Thank you for clothing the individuals who choose to save lives. No amount of words can express how great this company is.

    FIGS

    Date: 10/16/2023

    ******! Thank you so much for the kind words. It is our pleasure to serve those who serve!
  • Review fromGina M

    Date: 07/14/2023

    5 stars

    Gina M

    Date: 07/14/2023

    I love the uniforms that I ordered but had to send back a pair of pants due to the size. The customer service by ****** is best I have ever experienced in any industry. She made it very easy for me to send them back but also honored the original price I had paid. Thanks for the great attention to detail. I will definitely order from Figs again.

    FIGS

    Date: 07/17/2023

    Thank you so much for the kind words, ****. We agreed, ****** is amazing! We hope you love your new FIGS.
  • Review fromKim F

    Date: 03/31/2023

    5 stars
    So so comfortable, form fitting and flattering. Love my figs and cannot wait to purchase more. They are by far the best scrubs I have every purchased
  • Review fromFereshat W

    Date: 01/05/2023

    1 star

    Fereshat W

    Date: 01/05/2023

    One of the worst customer service I have ever experienced. my first time purchasing any product from them. I sent countless email inducted the that my address was accidentally typed wrong. They disregarded all my emails that shipped the product and after doing that they sent me an email indicating they have already shipped the product and they can't do anything they shipped it already. They advised me to track the product. thanks for you ****** service figs. You shouldn't be in business at all. In my defence it was typo. I contacted you through email other social media and still the same before it was shipped. You don't even deserve a one-star u are zero for customer service. If you are thinking of purchasing from figs think twice people if you need help with customer service you are on your own. Don't take that k risk their scrubs are very expensive and you will be burning ur money the way I did so.

    FIGS

    Date: 01/19/2023

    Hi, Fereshat- I'm so sorry for your experience. Because of the holidays and extremely high volume, we were slower on responses than normal. We did respond to your last email twice and would appreciate the opportunity to make this right for you. If you can please respond to that, we would appreciate it. Again, we're so sorry for your lost package and hope to make it right for you.
  • Review fromRomy P

    Date: 10/28/2022

    5 stars

    Romy P

    Date: 10/28/2022

    Figs are awesome! The quality, comfort, colors, customer service - everything. Worth every ***** and effort in my opinion. As I'm out and about in the field, I regularly get compliments, and it's funny how the *** *********** always loves to chat about what colors should be coming next or what their favorites are. LOL.

    FIGS

    Date: 10/31/2022

    Thank you so much, Romy! We love your passion *** FIGS and we're all ears for those next colors.

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