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Snapchat Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Snapchat Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Snapchat Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 791 total complaints in the last 3 years.
    • 168 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,My name is ****** ******, and I am writing to file a formal complaint against Snapchat regarding the permanent locking of my account. I was permanently locked out of my account after a malicious report was filed against me by another user, and I believe this action was unjust. I am requesting that my account be *************** are the details of the situation:Account Information:Email associated with the account: ************************ Phone number (if applicable): ********** Date of deactivation: 06/15/25 Details of the Deactivation:My account was permanently locked following a report by another user. However, this report was made with malicious intent, and I firmly believe that it was not justified. Additionally, all of my stored photos, videos, and memories are saved within the Snapchat platform. These personal files hold significant value to me, and the permanent locking of my account has caused considerable distress.Furthermore I had just purchased $40 worth of promotional credits that I did not get the opportunity to us and would love a refund on.Previous Communication:I have attempted to reach out to Snapchat support to appeal this decision, but I have not received any meaningful response or clarification regarding the reason for the deactivation. I believe the ban is based on an incorrect or malicious report.Given the absence of any valid reason for the deactivation and the impact this has had on my personal data, I respectfully request a thorough review of my case and the reinstatement of my account.Requested Outcome:Reinstatement of my Snapchat account.Immediate restoration of my saved memories and files.A response within 7 days to resolve this issue.I kindly ask the Better Business Bureau to assist in facilitating a resolution with Snapchat. Your help in ensuring a prompt review and response would be greatly appreciated.Thank you for your attention to this matter.Sincerely,****** ******

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been repeatedly permanently banned for no reason. It could have been compromised, but I doubt it. Its a discriminatory practice by the business to remove people without warning.I have attempted to reach out to Snapchat support but only continue to receive unhelpful, stock emails.

    • Initial Complaint

      Date:06/30/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Around a month ago my account on ********************** was banned and I was left very confused they arent answering through their support I just receive and automated email saying my account is permanently locked and I dont recall breaking their rules and I would atleast like an answer to what they have detected I may have did wrong because I used snap alot for communication and now I have some lost friends I care deeply about so this reallt matters to me

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Snapchat account **************** was permanently locked shortly after I reported ongoing harassment from my ex, who has been creating fake accounts to contact me over the past several years. I used the in-app reporting tools to protect myself and did not violate any of Snapchats guidelines.I submitted an appeal through the support form and contacted Snapchat via email and *******. However, I have only received automated responses and no clear explanation or human review of my case. I was not able to properly appeal on their website due to the permanent lock status.I rely on this account to communicate with friends, including someone I was building a meaningful connection with. This has caused a lot of unnecessary stress, and Im worried about losing access to important conversations.I am requesting that Snapchat conduct a proper human review of my account and unlock it if no violations are found. I believe this lock was an error caused by my reporting activity being misinterpreted by Snapchats system.

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Snapchat has introduced ads within the snapchat feed which is fine. However, blocking the company completely erases it from your feed, the only problem is the fact that no matter what company you block, it somehow manages to pop back onto the feed. I have tested this and blocked ALL companies that advertise and they STILL come back. I go to the account to check if it's banned and I get an error message further proving my point. Something odd is going on here and I believe allowing blocked companies to still advertise is stepping over a few lines in my opinion. I have no problem with them advertising for money, but if it affects me after I've tried to already block the company, I have to advocate now, this needs to be desperately looked at. Also, snapchat is incredibly hard to contact and has had no resolve. If I had a lawyer I would definitely bark up their tree. I believe this infringes on my privacy in some way because something I no longer want to see is still being allowed to be seen against my actions. Please Help.

    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      am contacting you regarding Snapchat. My device has been unfairly blocked from accessing the app, despite not violating any of their Terms of Service. I have contacted Snapchat support several times, but I received either no response or automated rejections without any explanation or investigation.I am located in ******, and I subscribed to Snapchat+ for one year starting July 22, 2024. Despite this, my device has been banned for months, and I am being denied access to a paid service without cause.I have already filed a complaint with the **** (******* data protection authority), and I am willing to escalate this matter further. I am seeking either the reinstatement of my device access or an official explanation for the block, along with a refund for the time Ive lost access to my subscription.Snapchat is in breach of fair consumer practices, and their silence is unacceptable.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because my Snapchat account @dramticdrea was permanently banned on June 7, 2025, without a clear explanation or proper opportunity to appeal. This action feels unfair and unjustified, and I am requesting a formal review and reinstatement.The ban occurred after I accidentally posted a ?? emoji it was not used to sell or promote anything illegal. I immediately deleted the post once I realized it could be misinterpreted. Despite this, my account was permanently banned. Ive never used Snapchat to break any community guidelines or promote illegal activity.What frustrates me even more is the fact that Ive seen many users openly post video content involving actual drugs, weed, and paraphernalia with the clear intent to sell, and their accounts remain active. I was banned over a single emoji with no video, no illegal activity, and no harmful intent which makes me feel targeted and unfairly treated.Additionally, I had another Snapchat account banned around two years ago, and to this day, I have never received any of my data from either account even though users are supposed to have the right to request their account data.I have attempted to contact Snapchat Support multiple times and received only vague, automated replies. This lack of transparency and failure to provide access to my personal data has caused unnecessary stress and inconvenience. My account was used for both personal and business-related communication, and losing it without due process is deeply frustrating.I am requesting that Snapchat:Re-review the ban on @dramticdrea Provide a clear reason for the decision Reinstate the account if appropriate Release my account data for both banned accounts including @trill_shandrea, as is my right I hope this complaint is taken seriously, as I am simply asking for fair treatment and transparency.

    Snapchat Inc. is NOT a BBB Accredited Business.

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