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Business Profile

Subscription Boxes

Splendies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was overcharged for a product then denied a refund was charged ***** CAD I consented to ***** but was charged 19 and changed USD and do not consent to this charge.

  • Initial Complaint

    Date:10/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never wanted a subscription. Says I don't have one. They are trying to take money off my card. Won't answer phone. Mailbox is full. Tried online and it says I don't have a subscription but twice today tried to take my money

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quality is not sufficient. Really bad quality. Plus I cancelled and they dont stop contacting me.

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Awful customer service, and questionable products. I had a subscription for about six months, and there were some items I liked. I got the subscription that has a combination of different styles, but no thongs. Some of the regular cut underwear were OK but the sizes are inconsistent. Theyre all marked the same size, but some of them fit very tight while others were so loose it was unflattering.But the big issue is that they kept sending one particular style that was like a seamless ***** - you know the kind, its a really silky material that doesnt have the big bulky seams on the edges so you dont have a visible ***** line. Every single one of those pairs came apart. The cotton in the crotch fell apart from the ******* within a wash or two. The stitching just disintegrated. Every single pair sent in that style (I told ***** it was three, it now appears to be four since the pair from the most recent shipment is now also falling apart.)I wrote a nice note to the company, and they only offered to replace one pair out of the three. When I responded that was inadequate, they offered give me half of my money back for one month subscription, which is basically a pair and a half of *******. They flat out refused, even after asking me for pictures of my worn underwear, which was creepy enough, to fully replace or refund the poor quality items they sent.

    Business Response

    Date: 05/30/2023

    Very sorry to hear this customer had trouble with our no show pairs. This style is seamless to ensure that ***** lines cannot be seen through clothing and are some of our most popular styles. They are a bit more delicate and should never be washed in warm water or put in the dryer, as that can weaken the adhesive. We always recommend hand washing and hanging to dry to help make your Splendies last as long as possible, but they should definitely hold up more than a few wears, so we're sorry for the experience here.

    It is pretty uncommon for one customer to have multiple pairs that come apart, so our customer service team offered a discount or a replacement pair. But this could have been handled better, and we are sorry. We contacted the customer and let them know that 3 replacement pairs are being sent out. We hope that solution works.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a gift card for my granddaughters 11th birthday from ******* ******** somehow- Splendid in ********** got hold of the card number and charged her gift card ****** - I've been trying to reach out to them to find out how the purchase was done and their phone numbers are not in service - I called the credit card company and they said there was a purchase make with a Splendid in-store purchase- in ********** - we live in ************- I see no way of recovering my ***** they stole birthday money from a 11 year old little girl - how cold can you be... ******* gift cards are they secured?- ********* answer -NOT MY PROBLEM !!!

    Business Response

    Date: 09/26/2022

    Business Response /* (1000, 8, 2022/09/07) */
    We're very sorry that this customer experienced an unexpected purchase on their gift card. Unfortunately, likely someone used that information during checkout, so we're sorry to hear ******* was unable to help further.

    We did reach out via phone and offered to try to find the transaction and explained to the customer that we would need some more information to locate the purchase. We followed up with multiple emails and an additional call, but the information was never provided, so we were not able to help further.

    In cases of expected fraud, we always do our best to try to assist, but if we are unable to locate the transaction, the customer would have to work directly with the card issuer.

Splendies is NOT a BBB Accredited Business.

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