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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,753 total complaints in the last 3 years.
  • 1,031 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with PROGRESSIVE and I do not have a contract with CAINE & WEINER plus they did not provide me with the original application like I asked.

    Business Response

    Date: 01/26/2023

    Our office has unsuccessfully attempted to locate an account for this consumer with the information provided. Unfortunately, we did not locate an account for ********************* with the address and telephone number contained in this complaint. If ************** can provide either an account number, or other identifying information,(maybe and old address) to locate the account in question, we will look into the matter further. We encourage the consumer to contact our office at ************ if additional assistance is required.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with progressive and do not have a contract with Caine Weiner. They do not provide me with the original application like I asked.

    Business Response

    Date: 02/01/2023

    Our office has unsuccessfully attempted to locate an account for this consumer with the information provided. Unfortunately, we did not locate an account for ******************* with the address and telephone number contained in this complaint. If ************** can provide either an account number, or other identifying information,(maybe and old address) to locate the account in question, we will look into the matter further. We encourage the consumer to contact our office at ************ if additional assistance is required.

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In accordance with the Fair Credit Reporting act. Caine & Weiner has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

    Business Response

    Date: 01/23/2023

    Our office received an account from the creditor, ********************** with respect to this consumer in August of 2022 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. Our records indicate that the creditor still shows the balance as due by the consumer. We collect on Progressive's behalf. The Progressive policy was cancelled in June 2022. Creditor records indicate coverage was provided for a 2014 ***** Accord and a 2009 Chrysler Sebring on a Progressive policy ending in **** and that a payment made in May 2022 was insufficient to cover the premium balance due at the time of cancellation. Validation has been forwarded to the consumer for review. Our office has researched the consumer's dispute and found the charges to be valid. The account is currently closed as 'Disputed'. The credit bureaus will be notified to update their records accordingly. Please be advised that the creditor, Progressive, reserves the right to proceed as they deem necessary. The consumer may contact our office at ************* for additional assistance.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not recognize this account. This is purely identity theft. This account damaging my good credit reputation!DELETE THIS IDENTITY THEFT ACCOUNT ASAP!!!CAINE & WEINER #******XX I will never stop filing complaints against you because I know my rights!In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. States I have the right to privacy.15 ************* (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.

    Business Response

    Date: 02/01/2023

    Our office received an assigned account from the creditor, ********************** with respect to this consumer November 2021 for recovery of unpaid auto insurance premiums. Initial correspondence was sent to the consumer at that time. There is no record of any return mail. Please note the balance due is not owed to Caine & Weiner. The Progressive policy was cancelled in September 2021. Creditor records indicate coverage was provided for a 2006 Audi A6 on a policy ending in **** and that the last payment made in July 2021 was insufficient to cover the remaining premium balance due at the time of cancellation. Progressive still indicates that the balance is due. Validation has been forwarded again to the consumer for review. The account will be closed ad 'Disputed' in our database. The credit bureaus will be contacted to remove any derogatory remarks from the consumer's report. We are unable to state how long it may take *********** to update their records. Although we will close the file as disputed, Progressive retains the right to pursue the balance any way they deem necessary. The consumer may contact or office at ************ for additional assistance.

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid off an account, needed a receipt to the transaction. They refuse to send a receipt of the payment.

    Business Response

    Date: 01/25/2023

    The consumer reported he paid the past due balance and wants all derogatory remarks removed from his credit report. Our records indicate that the file is question has been closed as Paid for Deletion. Our records further indicate that as of December 2022 his credit report had been corrected. The consumer may contact our office at ************ if there are additional questons or concerns.

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Acct #******XX balance ****** ************ isn't operating within the law. 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C. **** section 604 A. Section 2. Also states a consumer reporting agency cannot furnish an account without my written instructions. 15 U.S.C. ****c. (a)(5) section states: no consumer reporting agency may make a consumer report containing any of the following items of information any other adverse item of information other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. ****s-2 (A)(1) a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

    Business Response

    Date: 02/03/2023


    Our office received an assigned account from the creditor, ********************** with respect to this consumer October 2018 for recovery of unpaid auto insurance premiums.  Initial correspondence was sent to the consumer at that time.  There is no record of any return mail.  Please note the balance due is not owed to Caine & Weiner.   The Progressive policy was cancelled in August 2018.  Creditor records indicate coverage was provided for a 2016 ****** Maxima and a **** **** Mustang  on a policy ending in ************************************** July 2018 was insufficient to cover the remaining premium balance due at the time of cancellation.   Progressive still indicates that the balance is due.   Validation has been forwarded again to the consumer for review.  The account will be closed as 'Disputed' in our database.  The credit bureaus will be contacted to remove any derogatory remarks from the consumer's report.  We are unable to state how long it may take *********** to update their records. Although we will close the file as disputed, Progressive retains the right to pursue the balance any way they deem necessary.  The consumer may contact or office at ************ for additional assistance.

    Customer Answer

    Date: 02/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is violating my consumer rights. According to FCRA 15 USC **** I have the right to privacy. Also according to 15 USC **** no financial institution is supposed to share my information to any third party. There are clear violations of my federally protected consumer rights.15 USC **** Section 604(a) Section(2) States a consumer reporting agency cannot furnish an account without my written instructions. 15 USC ****c. (a)(5) States no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 USC ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

    Business Response

    Date: 01/23/2023

    Our office received an account from the creditor, ********************** with respect to this consumer in January of 2018 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. Our records indicate that the creditor still shows the balance as due by the consumer. The consumer never had a contract with our company, the contract was with our creditor, Progressive. We collect on Progressive's behalf. The Progressive policy was cancelled in November 2017. Creditor records indicate coverage was provided for a 2016 Dodge Charger and a 2015 Chevrolet Cruze on a Progressive policy ending in **** and that a payment made in September 2017 was insufficient to cover the premium balance due at the time of cancellation. Validation has been forwarded to the consumer for review. The credit bureaus will be notified to update their records while the balAnce is under review. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that *** indicate the creditor's records are not accurate. We welcome the opportunity to speak with the consumer. The consumer *** contact our office at ************* for additional assistance.

  • Initial Complaint

    Date:01/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This appears on my credit report and is negatively affecting it. I've looked into the company and found it's a collection agency. I've had no bills or notices arrive in any form from the original company or the debt collectors themselves.

    Business Response

    Date: 01/23/2023

    Our office received an account from the creditor, ********************** with respect to this consumer in March 2021 for recovery of unpaid auto insurance premiums. Please note the balance due is not owed to Caine & Weiner. Initial correspondence was sent to the consumer at that time. There is no record of any mail return. Our records indicate that the creditor still shows the balance as due by the consumer. The consumer never had a contract with our company, the contract was with our creditor, Progressive. We collect on Progressive's behalf. The Progressive policy was cancelled in February 2021. Creditor records indicate coverage was provided for a ************************************************** **** and that a payment made in January 2021 was insufficient to cover the premium balance due at the time of cancellation. Validation has been forwarded to the consumer for review. The credit bureaus will be notified to update their records while the balnce is under review. Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment, or coverage specifics for this account that *** indicate the creditor's records are not accurate. We welcome the opportunity to speak with the consumer. The consumer *** contact our office at ************* for additional assistance.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Victim of Identity theft, progressive insurance, and needs to be removed immediately.

    Business Response

    Date: 01/26/2023

    Our office received an account from the creditor, ********************** with respect to this consumer in April 2016. The consumer states that his son set this account up fraudulently. Our records further indicate that the consumer has reported the mishap to our creditor, Progressive. As of today January 17, 2023, the creditor has not indicated that the file is the result of fraudulent activity. The file has been placed in 'Disputed' status and the credit reports will be updated while the issue is being researched. Should findings determine the charges are not fraudulent, the credit report will be updated accordingly. The consumer may contact our office at ************ for additional assistance.

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with ****** ******** about paying a collection to delete it off my report. I paid the account in full with the stipulation that the reporting would be entirely removed. It has now been 10 months and the item is still reported. I want them to delete this reporting like they confirmed they would do.

    Business Response

    Date: 01/17/2023

    Business Response /* (1000, 5, 2023/01/12) */
    The consumer indicated that the balance was paid to have the negative entry removed from the respective credit bureaus. We have reviewed the consumer's account in our ********* We do not show an active trade line reporting on this account to the credit bureaus. The request to remove from the credit report was submitted in December 2022. We currently show that our negative trade line was deleted from the associated bureaus to update their records. The consumer should contact the respective ********* if derogatory remarks are still appearing on the credit report. The consumer can contact us at XXX-XXX-XXXX if additional assistance is required.


    Consumer Response /* (2000, 7, 2023/01/17) */
    I've contacted ********** and they have deleted the reporting. Thank you for your assistance. I reached out to Caine and wiener via email before and never got a response. Your assistance was greatly appreciated.
    ***************

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