Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Standard Design Group Nurseries about 8 months ago to redesign and landscape our backyard. After multiple design revisions, we finalized plans and signed a contract with a significant deposit. We were told work would start immediately and take about four weeksbut that timeline was never honored.From the start, there were repeated delays. Communication was poorweeks passed without work or updates, and we had to follow up ourselves. We were working directly with the co-owner, which made this even more concerning.Eventually, a sub-contractor made progress, but work suddenly stopped. We later learned Standard Design Group hadnt paid the sub-contractor. Then, the co-owner told us the project had gone over scope and demanded an additional $50,000without any prior notice. We were never informed about scope issues or given the chance to scale back. The overage was presented after the work was done.Despite this, we negotiated the overage and agreed to proceed so the job could be completed. About 95% of the work is now donebut again, the project has stalled. The sub-contractor refuses to finish until hes paid. Standard Design Group continues to tell us it will be completed this week, but nothing has happened in over three weeks.Weve paid every invoice on time and even covered work we werent properly informed about. We are now left with an incomplete project and no clear path forward.We are filing this complaint to urge Standard Design Group Nurseries to pay their sub-contractor and finish our project as agreed.

  Business Response

  Date: 06/23/2025

  The Mantini's and TSDGN have settled. This project is now considered complete by both parties.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Standard Design Group to install a mature hedge to help protect my autistic 6-year-old son, who had recently escaped our home and ran into the street unclothed, prompting a police response. Because our city does not allow fences in front yards, I urgently needed a dense, fast-growing hedge as a safety barrier. I explained this to their salesperson, ******, both on the phone and during a two-hour in-person meeting. He reassured me their hedge would meet my needs.I signed a credit card authorization for $5,500. Later, the company charged me $6,000then charged an additional $6,526.80, without any written approval or signature. I never saw the invoice they emailed afterward, which did not require a signature and was not presented for my review.What I received were small 5-gallon ficus plants that will take years to become any kind of barrier. I was completely misled. Their own supervisor, ******, came to my home and said she would be ****** too. Her only solution was to sell me more workthen failed to return calls for weeks. *** since received quotes from other companies showing I was overcharged by thousands. My sister-in-law also got a quote from Standard Design Group for similar workat a much lower rate.This company took advantage of a vulnerable special-needs family. *** filed a credit card dispute for the unauthorized second charge and am seeking a full refund for that amount. I selected "Refund" because I want it on record that the $6,526.80 charge was unauthorized and should be returned. However, I have already initiated a credit card dispute and am not seeking further contact from the business directly. I want the BBB to make the business aware of this complaint and document their conduct.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund for a project nearly 3 years ago and still haven't received it, I keep getting referred to different people. I have been very patient throughout this process and just need a resolution.(see text messages attached):1. Nov 2 2021 I initiated the project. 2. ******* and I went back and forth on which planter to use, and decided Nov 23rd ******. Had trouble reaching ******* for 4 months from Nov 29 2021 - March 7 2022, he just didn't respond to messages.4. April 7 2022, finally got the 4 large planters done, but they weren't as proposed.5. Nov 12, 2022, asked for a refund of the work that wasn't delivered yet.6. Could not reach ******* for another 8 months, Dec 27, 2022 he responded.7. We were back and forth on trying to get him out to see what was done for the next 3 months, he kept setting up appointments and never showing up.8. I sent him a video Feb 2023 of what was actually done (4 large planters), and he never responded after that.9. I stopped into the ************* store near me multiple times in 2023, each time I was promised a manager would reach out to me to figure out next steps, but never was contacted. It's possible they tried to call me and I missed it, they told me they would take care of things and not to escalate.10. Finally, I got connected with ***** July 31 2024, he investigated, offered to either refund me the undelivered order or give me a store credit of the amount +50% given the difficulty. I assumed he made notes, so I presumed I had the credit on file.11. This brings us to present day. I understand that it has been 3.5 years, but 2 years of that delay was spent trying to reach *******, and the last year, I thought we were in good shape after my conversation with *****. 12. I feel I've really been quite patient so far, and I thought we had things worked out in July 2024. This is why I assumed I had a credit in the system, but I'm told there is no credit. The undelivered amount is $1959.99 + Tax.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/2024 ****** *******, a design representative from Standard Design Group came to our home and received a $3,000 check (which he instantly deposited while still in our home) deposit for design plans and future landscaping work on our backyard. His manner was very aggressive, high pressure and arrogant. We never were given any contact, or even a copy of the sales agreement on 12/19/2024. Per our request, on 1/2/2025, he finally sent us a copy of the sales receipt. On 1/6/2025, we informed ****** in writing that we are terminating our agreement with Standard Design exercising our 5 day legal right of review ( we are senior citizens) We asked him to refund our $3,000 deposit, especially since no design plans or work by Standard Design Goup has been started. We received no response to our email on 2/1/2025 to ****** and Standard Design owners for a status update on our refund. This was an in home solicitation and we were not given any documents at all. The receipt that we finally received did not mention that in home solicitations require that there be a three day notice of a right to rescission (5 days for senior citizens). We do not have a contract that meets California law. We are asking for our money to be refunded. We have not received any work such as the design plans which was promised.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June ******* we agreed to a landscaping job at a total cost of $3500.69, We paid a 50% deposit, by check on June 20, 2024. On July ******* Standard Design crew arrived to plant landscaping plants. When the crew left, **** The Standard design project manager explained the job was not complete and they would return on July ******* to finish the job. We all agreed final payment would be collected on July *******. On July 14 we discovered that their truck and trailer struck our brick mailbox and smashed the metal box, twisted the brick box sideways and broke and damaged several of the weight bearing brick. As requested, we sent photos to ****/Manager. We requested an onsite inspection by **** the manager/owner. to meet us at our home to inspect the damage and decide how to resolve the issue. To date, **** has never showed up to our home to inspect the damage. We are now trying to resolve the matter with the Owner of the Company's Grandson, ****. On September ******* Standard sent a crew of three employees to rebuild the mailbox. The employees did not speak english making it impossible to communicate with them. The inferior job was completed the job on September 10, 2024. On the evening of September 10, we contacted **** regarding the inferior work. **** arrived on September 11 for inspection and agreed the work was inferior and unacceptable. He also stated that **** "sent the wrong crew, they are not Masons". **** said he needed to discuss the situation with **** and would get back to **. We reached out after a week and were asked to get three bids from ******* companies. We provided the three bids as requested. On September 19 we sent three bids to ****. On September ******* **** informed us they will not pay the additional cost to rebuild our mailbox, noting we could keep the remaining $1750.00 that we owe them, and that we are responsible for the remaining rebuilding cost. If we hire the lowest bid, we will be out of pocket $1420.00.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29th I met with a designer to discuss installing privacy ****** and a fountain in my back yard. The designer went over what his suggestions would be and had me place a deposit through a 3rd party loan vendor, GreenSky, in the amount of $10,000 in order to secure my place on their schedule for February. I was told the full proposal and costs would be forthcoming. I followed up three times for the proposal which was provided by email on January 23rd in the form of an invoice. The invoice covered more than the discussed plan, the incorrect plants, and had no place for me to approve or agree. I requested an updated version with the cost of my HOA approved plant and photos of the hedge plants they had to verify size and decide between two HOA approved options. I did not receive them. Given the lapse in communication and time, I requested the loan amount be refunded in full to finalize and go over the costs. Currently, the designer is refusing to take me off of the schedule and refund the deposit to the third party agency and has since ceased responding to my messages. I have discovered the third party lender has prior lawsuits for lending without approval and a pending lawsuit for predatory lending practices and hidden fees. I am seeking a refund of the deposit to the lending party, GreenSky.

  Business Response

  Date: 04/09/2024

  We refunded ****************** ****** dollars. The sales person responsible for the sale didn't input the refund.

  As soon as I became aware of the situation and reviewed the documentation we authorized ******** to refund her deposit.

  This was completed over a month ago.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Came in asking for a pet-friendly plant. I explained I have a senior dog who has health issues, and on a rare occasion he will eat a plant. I was sold a snake plant. I double checked several times in person that it was dog friendly. I was assured multiple times that yes, it was.Looked it up when I got home, and found out it is, in fact, toxic to dogs. This is listed on many sites, and it is also listed on their own website as "not pet friendly." They agreed to return the plant and he would process my refund the next day. I went in to give back the plant, immediately. The person working said I had to come back the following day, in person, to process the refund. They needed my physical card, their system was new, and she didn't have the access to issue a refund on a Sunday. I had plans after work the next day, but I cancelled them to handle this - since it had to be in person, this was the only day I could make it work. I arrived and she said that someone handled it on the computer that day, and they must have forgotten to call me. A week goes by and no refund. Sunday I call and am told I'll get a call from accounting the next day. Monday afternoon I call again, and accounting finally calls me back. I ask to confirm the dollar amount refunded, last four digits of the card, and what day it was processed. She asked that I wait until Friday to see if it comes in by then. I pressed for the information. She called back later, turns out the refund had not been processed. She explained it was a new accounting system, and they had missed a step. Instead of getting a refund, they then debited an unauthorized charge for $471.51. Found out that they tried to process a refund 6 times, and then charged me for 5 out of the 6, to try and balance it out. Unfortunately, they never fully processed any refund. Called the bank to confirm, and they find no credits coming through. I want the refund for the plant, and the fraudulent $471.51.

  Business Response

  Date: 09/26/2023

  The refund was issued we approved a chargeback from the credit card company. One of our Cashiers was new to the *** system and Initially made a mistake with the credit. Everything was resolved and refund issued.