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Business Profile

New Car Dealers

First Auto Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Auto Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Auto Group, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to This location for an oil change and I told them my car was also shaking,’possibly from lack of oil. They asked if I wanted to schedule a diagnosis that would be $200 and I said as long as the that money would go towards the repair. They said yes. They had my car for two full days. They didn’t drive it to test it and if they had changed the oil and then test drove it they would have found the shaking subsided and therefore not needing a diagnosis at all. They ran the test, and then did my oil change. And charged me $300, just to test it.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an appointment at 1st St. Kia. When I showed up at my appointment date I got turned away and refused because the AC mechanic wasn’t there that day
      finally I was able to reschedule For an appointment on August 13 2024 and upon my arrival I was greeted by **** and he told me he would get started on my car and then see what was up. I told him all my information on what I knew what was wrong with my car and left for him to take care of it. I only received one text message for contact at the end of the day on the 13th saying that my service has not been completed and he can’t do it tomorrow because he’s off. my car was in the shop for three days at this point and they didn’t look at it until the 15th. At 4:27pm I received a text saying that they had to “recharge my AC system and add free on and if we detect a leak &will put a good will for the estimate.” Then the next text I received was “your car is ready to be picked up at 5:30 today or tomorrow.” I had to leave work early and pick up my car then or wait a whole other day to pick up it up. So I rushed over. **** took me in the office to go over the paperwork to sign and he let me know that there was no leak and the Freon was $300. I came in for a diagnostic to see what was wrong with my car. I didn’t approve anything to be add to my vehicle.There was no communication on me saying it was okay to add the Freon, there was no communication on how much anything was besides the diagnostic that I came in for. There was barely any communication the three days my car was there. I ended up leaving unhappy, paying the diagnostic fee and the Freon. He gave me a good will for the Freon. It’s now September 7, and my AC system stopped working. I left whole experience feeling unsatisfied and like a robbed customer. I reached out to customer service and the dealerships both said they could not give me a refund on anything.

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went Saturday 8/25/24 to Simi Kia to get an oil change and oil filter change. When I presented their $34.95 post card mailer coupon, the sales person, Dean, said that the coupon was "TOO LOW" and that they hadn't charged anyone that price in over 6 months. I told him that was irrelevant and then he said, "Well it's ripped so he can't accept it because he can't see an expiration date on it". I then showed him the coupon text right next to it on the same page that clearly showed that it had "NO EXPIRATION". He still would not accept it and said I would have to speak to a manager. By the time the oil change was complete it had already been over 3.5 hours (I had been waiting 10:50am to 2:30pm) and I did not want to be there any longer.

    First Auto Group, Inc. is NOT a BBB Accredited Business.

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