We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Printing Supplies

123 Inkjets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Supplies.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (what was supposed to be) 2x replacement HP ink cartridges #952 (Cyan, Yellow, Magenta and Black)for my HP printer and was sent fraudulent (non HP compatible) ink cartridges. I am now completely unable to use my printer due to these fraudulent ink cartridges that were sent to me. I want them to refund ALL of my money!

    Business Response

    Date: 06/28/2023

    Dear S*****, thank you for bringing this to our attention. We are very sorry for the bad batch of products you received and for the trouble this issue may have caused you. Unfortunately, HP has just sent out a software
    update to their printers. This was probably done without you initiating it, and
    even noticing it. Don't worry as we will be happy to issue a refund for the defective products you received. We will contact you directly via email to provide further assistance and to make things right with you. Again, sorry for the unsatisfactory experience and we take your feedback seriously and we will make things with you. Contact: ###-###-#### M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.




    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 19979566, and find that this resolution is satisfactory to me.




    Regards,



    Sunday Ferguson








































    Business Response

    Date: 05/01/2023

    Dear Sunday, thank
    you for bringing this to our attention. We are very sorry for the delay with your refund. Our record shows that you were successfully refunded you amounting $39.53 that should reflect in your original payment method (Visa). Please check your account and contact us if you can't still see your refund and we will clear this up, we have made notes on your account. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ###-###-#### M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

  • Initial Complaint

    Date:03/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.




    I have reviewed the response made by the business in reference to complaint ID 19642530, and find that this resolution is satisfactory to me.




    Regards,



    N*** ********








































    r company and gives me the number of ###-###-#### and email of [email protected] both of these I have used and do not get any response ..This is very unfair and not right. I have followed their guidelines and I want to return for a full refund.Please help me. My account number5*****23. N*** ********...I am extremely dissatisfied and disappointed with this company. Where is the honesty? Please help me and let me hear back and I thank you! Have a nice week!
    .

    Business Response

    Date: 03/30/2023

    We
    are so sorry for the discrepancy with your order and for the trouble contacting us. Not to worry, we can definitely issue a refund for your order. Please allow us within 3-5 business days to fully process your refund back to your original mode of payment account. We will also contact you directly via email to provide further information and we will clear this up. Again, sorry for the unsatisfactory experience and we take your feedback
    seriously and we'll do our best to make things right with you. Contact: ###-###-#### M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ink from 123inkjets for my Brother printer on 1/23/23. It was order #07-0******89 for (1) cyan $8.90, (2) Black $29.68, (1) Magenta $8.90, (1) Yellow $8.90. The total came to $60.95 including tax. I received (2) black ink and (1) magenta. No blue and no yellow ink. I called and spoke to a man in charge who gave me the run around. He couldn’t find my order, he’d have to check with the warehouse etc. etc. I then emailed when he never got back to me. I spoke with a Danica next in SEVEN separate emails and now she’s claiming she’s unaware of this sale and will have to check with the warehouse which should take two days and once again it’s over that. Their website states ink will go out in 2 days. When the boxes arrived for the ink I DID get, they were all smashed and I’m not even sure if they are even able to be used or not, as I still have my starter ink that came with the new printer! It’s one thing after another with 123inkjets and clearly, they hope you just give up. I’m entitled to a refund of the products I paid for and did not receive.

    M****** *****

    Business Response

    Date: 03/06/2023

    We sincerely apologize for the discrepancy with your order and inconvenience, Melinda. At this point, we will be happy to send a reshipment of refund for the missing cyan and yellow ink cartridges you ordered. We will contact you directly via email to provide further information about the resolution for this issue. You can call us too, I've made a note in your account and we will clear this up, just mention about this review and one of our representative will be happy to help you. Again, sorry for the unsatisfactory experience and we take your feedback seriously. Contact: ###-###-#### M-F 6am - 5pm PST | Sat 7am - 3:30pm PST.

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.




    I have reviewed the response made by the business in reference to complaint ID 19443058, and find that this resolution is satisfactory to me.




    Regards,



    A***** *******








































    y said their following procedure, as I said give me 50% off, no they would give me a 15% discount when they're already maybe sending me the three cartridge's I ordered. Why would I do that when I can't even get the items I placed on January 28th.

    Business Response

    Date: 03/02/2023

    We
    sincerely apologize for the delay and inconvenience this issue may have caused
    you, Andrea. We encountered an unexpected backorder with the items you ordered
    which leads us on acquiring the items to a different warehouse. However, it
    seems that the items are hard to find even our other warehouse didn’t have the
    items in stock which caused this delay on shipping out your order. We also
    cancelled your order per your request and should receive a refund for it. But,
    since you haven’t receive your refund yet, don’t worry as we went ahead and made
    a follow up to our refund’s team so they could process your refund as soon as
    possible. Please allow 3-5 business days for the refund to fully process. You
    will receive an email confirmation once this is completed. We are so sorry
    again for the unsatisfactory experienced and we take your feedback seriously.
    Please call us for further assistance. I have made additional notes on your
    account. Contact: ###-###-####.

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.




    I am rejecting this response because: While they did let me cancel the order, the charge had already cleared my account and been sent to them, I did email them with this information and am waiting for the money to be refunded. Once my refund has been received, I will be happy to close the complaint.



    Regards,



    J****** *****


























































    Business Response

    Date: 01/01/2023

    I sincerely apologize for the delay with your order and inconvenience. We encountered an
    unexpected back order and a miscount in our inventory, which caused us delay on
    shipping out your order. However, according to our records, you have requested to cancel your order as you no longer wants to wait, so my colleague assisted you with your cancellation and the pending charge should have been dropped. I hope this helps and we are able to resolve this matter for you.

    Again, sorry for this rare inconvenience. Should you need further assistance or questions, feel free to reply to this email, reach out to us via live chat or you may call us at ###-###-#### from M–F: 6am–5pm PST and Sat: 7am – 3:30pm PST.

    Best Regards,
    *****
    Customer Care Crew

    Business Response

    Date: 01/12/2023

    Dear J******, 

     

    I'm so sorry again for the delay and inconvenience this may have caused to you. It seems that our system encountered an error causing us not to fully process your cancellation and refund. Not to worry, as at this point, we went ahead and process your refund request. Please allow us within 3-5 business days to fully process your refund back to your credit card account. Again, sorry for this rare inconvenience. Should you need further assistance or questions, feel free to reply to this email, reach out to us via live chat or you may call us at ###-###-#### from M–F: 6am–5pm PST and Sat: 7am – 3:30pm PST.

    Best Regards,
    *****
    Customer Care Crew

     

    Customer Answer

    Date: 01/19/2023





    I have reviewed the response made by the business in reference to complaint ID 18616137, and find that this resolution is satisfactory to me.




    Regards,



    J****** *****








































123 Inkjets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.