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Business Profile

Wireless

Verizon Authorized Retailer – Victra

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This store "assisted" me in an upgrade which resulted in lines being disconnected and others linked to the wrong devices. Due to a series of blunders on Verizon's part, I decided to part ways. i returned my equipment within the 30-day period and have receipts saying so. They are trying to charge me for the equipment saying they cannot locate it. I have repeatedly called and been assured many times that it's been "handled" and someone would call me back in an hour or two to confirm. Lo and behold, nobody ever calls me back. The phone agents have sent me to a corporate location which have sent me to the phone support which then send me to the original sales location. I have gone around in circles since April 6th and it is now June 5th. I have been told by the original store that they have nobody to call that will resolve it. They have submitted a ticket to fix it, but I have little faith in that. I am about to be sent to collections for equipment they have had in their possession for two months. I want the bill to zeroed out and am almost at the point of seeking damages due to the impact it has had on my time, the stress incurred, as well as the potential credit issues it is going to cause me. I will continue to escalate this until my desired resolution is reached.

Verizon Authorized Retailer – Victra is NOT a BBB Accredited Business.

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