Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2025, I took my 2023 Nissan Kicks to Nissan of San Bernardino and paid $290.00 for a dealer-recommended cooling system service and exchange. This also included an oil and filter change, complimentary battery test, tire pressure check, and a multi-point inspection.On May 18, 2025, my car began overheating and the overheating warning appeared multiple times. I discovered that the coolant was completely gone, despite the recent service. I returned to Nissan of SB on May 20. They admitted the system had not been bled properly, topped off the coolant, bled the system again, and claimed there were no leaks.Less than a week later, the coolant was gone again and there was a visible leak. I returned on May 28. They then said the water pump housing gasket was the issue. They replaced it, reassembled the system, and road-tested the car for 12 miles.Yet again, within days, the coolant was gone. On June 4, I took my car to Nissan of *********. They found that the water pump itself needed replacement and also identified an oil leak problems that Nissan of SB failed to diagnose or fix over two separate visits.Due to Nissan of SBs failure to provide competent service, I had to return to the dealership three times, missed two days of work, and was ultimately forced to seek help from a different Nissan dealer to get accurate repairs. This has been frustrating, inconvenient, and unacceptable.

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contact 12/15/2024 I contacted Nissan to see if I was able to get approved for a car. After giving Nissan my information I first received a call from Nissan saying I was denied no longer a hour later I received a second phone call saying I was approved for a 2025 Nissan Versa. Later that day a sales associate pick me up from my address and took me to the dealership to place a down payment of 2500 on the Nissan Versa. After signing all my papers with the dealership a weeks later I received a call from the bank asking do I have another source of income because the sale managers falsified my paperwork saying my gross income is 5000 a month when I only make around *****. This was done without my knowledge I did not approve of the manager putting a false income. 1/23/2025 Nissan contacted me and stated that they would like for me to come in they can see if there was something they can do to get the bank to approve me officially. 1/24/2025 Nissan contacted me again telling to return the car the same or the next day if I did not return the within 48 hours it would be repossess and I would not get my down payment back. 1/25/2025 I returned the car at 9 AM and I was told after inspection was completed I would receive my down payment. After calling 1/27/205 and 1/28/2025 checking if my inspection was completed I was received information that it was not. I went down to Nissan on 1/29/2025 and they finally completed my inspection after having to deal with rude and disrespectful customer service. 1/31/2025 I received a partial down payment back in the amount of *****. Nissan deducted 651 dollars stating that the left rear tire was changed and the sensor was damage. Sensor was never damaged left rear tire had to much air pressure which caused the sensor light to stay on. Three tires had the *** at 33 and the left rear tire was at 40 ***. Nissan just wanted to stat it was damage because the sensor light was on.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from Nissan of San Bernardino in May one month later the car transmission breaks. They fix the transmission one month later then coming back home one day in September the transmission breaks again and I bring it back to get fixed and my car has been there still as today October 8th Ive been back to the dealership many times they can never give me any updates until I had say Ill call someone who can help me then all of a sudden he comes back saying the transmission gets there tomorrow. Now I have to wait more

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2024, i visited the Nissan dealership in *************, Ca because of a check engine light. I also agreed to other services (Cabin filter replacement, 3 stage fuel injection service) during this visit. After an inpection by the machanic I was told a faulty O2 sensor was the caused of the check engine light. I agreed to the repairs as explained by the dealership.After a while I was called into the office and was told the mechanic was unable to remove this sensor. In fact, he broke the sensor off from the catalyst converter in a futile attempt to unscrew it. No lubricant was applied to the affected area to ease it's removal. The mechanic simply applied torque and more torque until it broke away from the catalyst converter. I am now being asked to pay for a new catalyst converter that was working as expected before I arrived at this dealership. I believe the fault for this issue rest with the faulty judgement of the mechanic who broke it. After the work was completed, the dealership attempted to assuage my concerns by waiving the labor cost for the work performed and I appreciated that, however, that did not sufficiently offset the cost of a new catalyst converter and I strongly expressed my profound displeasure with the service manager in this situation. I am asking for conpenstion for the excessive cost that I am being forced to bear.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used care from *********************************, it is a 2020 Niisan Versa, and they added on a Theft Deterrent Device, that they are describing as required (in other words, they are saying this is not an optional add-on). But my understanding now is that this is optional, and I was wrongfully told that I was required to purchase it along with the vehicle. I would like to be refunded for this.

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came home from ********* and we tried to start.Our nissan leaf 2023 electric vehicle and it was dead. We couldn't get the car open because the battery was dead. So we used the manual key and tried to start it and it was dead. It would not start, so we called Nissan tow roadside assistance and they towed the car to Nissan of San Bernardino. The service person who is taking in our car said there will be no charge for any repairs done to the car. If it was under warranty and they will check on the warranty so they went ahead and diagnosed it for the afternoon and all of a sudden. I received a text saying that I'm being charged. 440 something dollars for a battery. I quickly called the service person and ******. The manager said that I signed a paperwork saying that I will accept the charge of a 190 and I told him that there's supposed to be no charge because it's still under warranty. Anyway, anyway, I took the car back. Paying the $190 just to get the car out. I then went to autozone to get a status on the battery. Cause they said the battery was damaged. I also went to Nissan of Redlands to get another opinion about the battery and they said everything was working and there's nothing wrong with the battery. I have lost a $190 and time in trying to get this money back from San bernardino nissan , but they still do not want to refund me. They had made a mistake and fraudulently diagnosed my battery as being damaged. It is not damaged. It did not need warranty repair and they need to return my diagnostics fee, which should have been free in the first place.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle in October 2023, using my paid off vehicle as a trade-in, expecting my $2,000 back from my trade-in. Not only was I rushed through the paperwork, but when I received the vehicle it still had trash under the seat, stickers on the interior and exterior of the vehicle, and wasnt washed inside and the outside was wiped down with a wet rag, it was filthy. On my drive home, the vehicle starting smoking so bad I pulled over and a security guard asked if I needed the fire department. I immediately turned back around and started heading to the dealer, and let the sales person, *****, know if the situation and to expect me. The service man that greeted me confirmed he could smell the smoke and said that it wasnt normal. Another sales person walked up and started acting like he couldnt smell anything, new cars smoke and I will be fine. I argued and shared I dont want to get blamed for issues on this car and wanted a full inspection done, they declined and said I could bring it back for an inspection and that the smoke would go away. It didnt, and I brought it back the first Saturday- to no avail. Around December, I reached out to the sales person that helped me and asked where my check and license plates where, he asked I call a Loyal Owner Manager, so I did. My calls went unanswered for a couple weeks until I left a voicemail requesting a call back. ********, was helpful and stated she would look into my situation, by the end of the week she confirmed my check would be overnighted to me and to expect a call back about the license plates. I never recieved the check or a call back about the license plates, so I called her back. She texted she was sick and that I needed to call the finance department. The finance department stated the check was returned, but didnt have the return receipt to provide. Today, March 15th, they confirmed my address, again, and said the check will be overnighted to my PO BOX and to expect a call regarding my plates.