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Business Profile

Online Retailer

Electro Widget

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This *** Stole $39.95 from my card i did not authorize any payment for them or to them as far im concerned there thieves and i want them to return my money i am so ****** if allowed to get away with this!

    Business Response

    Date: 08/19/2024

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on July 27, 2024, Mr. ************;ordered the Ultimate Battle Blaster, on that same day an offer for our monthly membership program was offered. Mr. ************;would have had to check that off if he wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We show today August 19, 2024 Mr. ******* emailed in requesting to cancel his account. The account was canceled out at that time. The confirmation of cancel is C-231071. As well as a refund was issued.

    Refunds can take up to 3-10 business days to reflect on the account.

    08/19/2024 02:19pm - Refunded - $39.95 Trans-ID: **********

    We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 31st I was charge $1 then on June 7th and July 8th, all in 2024, I was charged $39.95 for a subscription I did not authorize. I received no confirmation of any subscription made. I then go to the website and try and contact the merchant but have no heard anything for 2 days.

    Business Response

    Date: 07/12/2024

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint. 

    We have no problem assisting Ms. ********, we are unable to locate an account with the first name, last name, address, email address, phone number, and zip code alone. Is there any other information that can be provided to locate the account? Could it be under someone elses name or information? We look forward to hearing back soon.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 07/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea how I'm involved with this company, I was first charged 9 months ago, called the company and was told they are a business logistics company. I do not own or operate any type of business. I was told I was going to be removed from their system and received a refund. 3 months later, same charge appears, went through the same process and now another 3 months go by and I'm being charged again. This company needs to be investigated for fraud and theft because after researching who they are, this is a very common occurrence.

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I saw an add for a tactical flash light . It was supposed to be for 9.95 that was charged on April 30th Then On May 7th I was charge $58.04 still haven't received a flash light at all !! Then I check and they are trying to take another $58.04 out on May 22 2024 . STILL HAVE YET TO RECEIVE THE FLASH LIGHT. I NEVER SIGNED ANYTHING FOR A REFUND OR ASKED TO RECEIVE A SUBSCRIPTION FOR ANYTHING !! IT WAS SIMPLY SUPPOSED TO BE. A FLASH LIGHT !! I WANT MY MONEY BACK AND I WANT THE FLASHLIGHT THAT I WAS PROMISED !! I SCREEN SHOTED THE TRANSACTION . I have attached everything that I paid for and no where does it say subscription.

    Business Response

    Date: 05/30/2024

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on April 30, 2024, Ms. *************************** placed an order for the Tactical Flashlight, which was $9.95 shipping and handling to receive the product. On that same day an offer for our monthly membership program was offered. Ms. ******-Worsham would have had to check that off if she wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost.

    We show on May 23, 2024, Ms. *************************** emailed in asking about the charge where she was explainied and asked if she wanted to continue with the membership. There was no other contact with our company. We have gone ahead and canceled the account. The confirmation is C-157024.

    We are unable to process a refund as there was an error. We will be mailing a check to Ms. *************************** for $58.04 + $9.95. The check will be mailed to the address on file which is: **************************************************************;36618. Please allow 10 business days to receive the check.

    We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support


  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Cybersale and they said I when I ordered a Tactical Flashlight for $4.95 it was through electowidget.com who apparently signed me up for a Subscription with Cybersale ************** WITHOUT my knowledge OR consent!!! I did not notice it until this month(April 4th) when my ************* alerted me about a possible Fraudulent Transaction! Looking at my Statements for previous months I found 3 more transactions from Cybersale (one of which was a deal $39.95 for being a Senior citizen) the others were Feb 2nd- $58.04/ Feb 26th -$58.04/ March 19th $39.95/April 4th-$58.04! It does NOT even make sense to get charged twice in one Month for a single Subscription! I did NOT authorize OR receive ANY e-mails, Mail OR information regarding the Subscription!

    Business Response

    Date: 04/16/2024

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on December 25, 2023, Ms. ******* Ordered our Tactical Flashlight on that same day an offer for our monthly membership program was offered. Ms. Jarosch would have had to check that off if he wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. 

    We show on April 12, 2024, Ms. ******* emailed in asking about the membership, she was advised to reach out to customer service. We do not show any other contact with our company. We have cancelled out the account at this time and processed a courtesy refunds.

    The confirmation of cancellation is C-119789.

    04/16/2024 10:25am - Refunded - $58.04 Trans-ID: **********
    04/16/2024 10:27am - Refunded - $39.95 Trans-ID: ***********
    04/16/2024 10:28am - Refunded - $0.01 Trans-ID: ***********
    04/16/2024 10:27am - Refunded - $58.03 Trans-ID: ***********
    04/16/2024 10:28am - Refunded - $0.02 Trans-ID: ***********
    04/16/2024 10:28am - Refunded - $58.02 Trans-ID: ***********

    Refunds can take up to 3-10 business days to reflect on the account.

    We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 04/16/2024

    Order Number: ****** Ordered on 04/03/2024 08:38am
    Dear ***********************,
    This email is to inform you that we have refunded the amount of $58.04 back to your payment method originally used on order number ******, which was originally purchased on 04/03/2024 08:38am for the total amount of $58.04.

    Order Number: ****** Ordered on 03/17/2024 09:50pm
    Dear ***********************,
    This email is to inform you that we have refunded the amount of $39.95 back to your payment method originally used on order number ******, which was originally purchased on 03/17/2024 09:50pm for the total amount of $39.95.
    If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our
    Order Number: ***** Ordered on 02/24/2024 04:58pm


    Dear ***********************,
    This email is to inform you that we have refunded the amount of $0.01 back to your payment method originally used on order number *****, which was originally purchased on 02/24/2024 04:58pm for the total amount of $58.04.

    Order Number: ***** Ordered on 01/31/2024 10:17pm

    Dear ***********************,
    This email is to inform you that we have refunded the amount of $0.02 back to your payment method originally used on order number *****, which was originally purchased on 01/31/2024 10:17pm for the total amount of $58.04.
    If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our **************** team

    Above are E-mails sent today from Cyber Sale! One payment of $58.04 was refunded to my ************* Account today! The $39.95 was NOT refunded and wondering why I should settle for $0.01 and $0.02 for the other two payments of $58.04?

    ***********************

  • Initial Complaint

    Date:03/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21,2024 I paid for a flashlight...I am alone a lot and me and my daughter often walk to her grandma's house sometimes it's already dark when we head over there and I haven't been able to find any of my flashlights lately so I was excited to be getting a great flashlight for only $4.95 well I never got any confirmation that I would be receiving the flashlight after I paid then the next day there was an additional $58.04 taken out of my account I only make $135 every 2 weeks this lefte with barely anything to get me and my daughter by til *********** day

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several hours ago (3/27/24) I purchased a tactical flashlight for $4.95. shipping was free. Within 3 hours I was charged $58.04 from the same company. I don't know why. I did not subscribe to anything. I immediately requested a refund for both charges and was denied within seconds. I have sent several emails to the 24 hour email customer service but I have not received a response. I called the number listed on the website. It states it is not business hours but doesn't state when business hours are.

  • Initial Complaint

    Date:03/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website said flashlight could be purchased for $4.95. An hour and fifteen minutes later there was an additional charge on my card for $58.04! I NEVER would've purchased the flashlight had I known this was a crooked company looking to scam people. I have attached the order form with the confirmation I received. This company should NEVER be allowed to do business again, as I'm seeing it has repeatedly done this to other customers. I would like my money returned ASAP!

    Business Response

    Date: 03/20/2024

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on March 16, 2024 Mr. ***************** the Tactical Flashlight. On that same day an offer for our monthly membership program was offered. Mr. Quan would have had to check that off if he wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company. We have cancelled out the account at this time and processed a courtesy refund.

    The confirmation of cancellation is C-99015.

    03/20/2024 09:43am - Refunded - $58.04 Trans-ID: ***********

    Refunds can take up to 3-10 business days to reflect on the account.

    We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and refunded.

    Kindest Regards,
    Customer Support



    Customer Answer

    Date: 03/20/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son Datrien {6yrd old} wanted to order a tactical flashlight. It said I was supposed to pay shipping only which was $4.95. When I looked at my charge card it did charge $4.95 but then the same day it charged $58.04!!

    Business Response

    Date: 02/28/2024

    To whom it may concern,

    Thank you for contacting us and providing us with the opportunity to settle any misunderstandings. Hopefully, this information can alleviate some of the confusion that is leading to this complaint.

    We show on february 27, 2024, Mr.and ************** ordered the Tactical Flashlight, on that same day an offer for our monthly membership program was offered. Mr.and ************** would have had to check that off if they wanted the recurring monthly charge to be able to have access to our discount stores to purchase a ton of items at a seriously discounted cost. We do not show any contact with our company. We have cancelled out the account at this time and processed a courtesy refund.

    The confirmation of cancellation is C- 73042. 

    02/28/2024 01:16pm $58.04 - Voided Trans-ID: ***************** will typically fall off within ***** hours.

    We hope this helps clarify any misunderstanding caused and we can ensure this account is cancelled and voided.

    Kindest Regards,
    Customer Support

    Customer Answer

    Date: 02/28/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********/************************/*****

     

    Customer Answer

    Date: 02/28/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********/************************/*****

     

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 28th 2023 I ordered a tactical flashlight. It said I was supposed to pay shipping only which was $4.95. When I looked at my charge card it did charge $4.95 but then the same day it charged $58.04. We just received the flashlight yesterday and the packing slip says $58.04. This is not the price that was agreed upon so I would like the $58.04 to be refunded to me.

Electro Widget is NOT a BBB Accredited Business.

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