Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A customer entered into a legally binding agreement with my business for custom branding and web development services. The client was required to acknowledge and agree to my service contract and terms of use at checkout including a clear, legally stated no-refund policy, regardless of satisfaction. This was confirmed with a checkbox and timestamped submission before payment was processed.Despite this, the customer disputed the charge through their bank, falsely claiming the service was unacceptable. In reality, I provided not one, but two custom-built websites, fulfilling the scope of our agreement.Even more concerning, the client attempted to pressure me into committing copyright infringement by asking me to replicate another sites intellectual property a request I declined, as my company is federally registered and I strictly comply with copyright and trademark law.I submitted full documentation to Stripe, including the signed agreement, communications, and proof of delivery. Despite this, Stripe ruled in favor of the buyer, refunded the full amount, and offered no meaningful support or escalation pathway to protect my business from this clear abuse of the dispute ********** a business owner who operates transparently and legally, I am extremely disappointed in how this was handled. I am filing this complaint in the interest of fairness and to seek accountability from the payment processor.

  

  Business Response

  Date: 06/30/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via ********************************************************************** the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.
  

  Customer Answer

  Date: 06/30/2025

  Contract Violation by **** **** and Mishandling of Dispute by Stripe
  Complaint #******** | Correct Email: *************************

  Dear Better Business Bureau -

  I am writing to formally object to the outcome of a payment dispute processed through Stripe, where my company, ***************************** ***********, was penalized in direct contradiction to clear legal documentation and evidence of service. The client, **** ****, falsely claimed that the service delivered was not acceptable - a subjective assertion that is contractually irrelevant based on our signed no-refund agreement.
  Stripe wrongfully ruled in the clients favor despite receiving a copy of the agreement, records of delivery, termination notice, and screenshots of the completed work. This decision is not only unjust - it places Stripe at risk of violating contract law and service provider protections, and sets a harmful precedent for digital business owners like myself that work on an international and global level.
  
  ?? LEGAL VIOLATIONS BY THE CLIENT

  
  1. Breach of ******************start="1314" data-end="1317"> The client signed a legally binding agreement prior to services, which included:
  A clearly outlined non-refundable clause (*************************)
  A revision policy requiring written feedback
  A mutual respect clause

  The client acknowledged and accepted these terms again through Stripes checkout process.

  
  2. Bad-Faith ******** *******************************start="1722" data-end="1725"> Not acceptable is a subjective opinion not a valid legal reason for a refund, especially when:
  The contract states no refunds, regardless of satisfaction
  The client failed to request revisions, despite being prompted multiple times
  The delivered work met the scope agreed upon, with a full homepage design created

  
  3. Blackmail & *****************start="2089" data-end="2092"> The client demanded that I replicate a competitors website (a copyright violation). When I refused, they threatened to initiate a chargeback which they later did.

  
  4. *******************start="2276" data-end="2279"> The client repeatedly spammed my personal phone, despite the contract stating all business communications must be handled via email.

  
  5. Defamation & *******************start="2443" data-end="2446"> The client made derogatory remarks about my work and attempted to intimidate me into violating our contract.
  
  STRIPES MISCONDUCT & POSSIBLE LEGAL VIOLATION

  Despite being given:
  ? A digitally signed contract with *****/**** compliance
  ? A termination notice for misconduct
  ? Screenshots of the completed work
  ? A checkout trail showing consent to my Terms & Conditions

  Stripe sided with the client, effectively voiding a valid digital contract.

  This:
  - Undermines the protections of the Electronic Signatures in Global and National Commerce Act (ESIGN)
  - Disregards the Uniform Electronic Transactions Act (UETA)
  - *************** theft of a fully rendered product
  - Denies me my lawful right to enforce business policies around non-refundable service
  - Stripes stance implies that clients can receive a custom deliverable, label it unacceptable, and then unilaterally reclaim their money, even when the provider followed the agreed process and did not breach any terms.
  
  REQUEST FOR ACTION
  I am requesting that the BBB:
  

  1. Review this complaint and request Stripe to reverse the dispute in light of contract law
  2. Hold Stripe accountable for ignoring enforceable agreements that protect service-based businesses
  3. Reinstate the funds that were unjustly removed from my Stripe account due to this dispute
  4. Review the clients behavior, which may constitute fraud, blackmail, and harassment
  5. I am prepared to submit additional documentation including the signed agreement, Stripe checkout trail, screenshots of the work, and communication timeline upon request. I have already attached some of the documentation.
  
  Thank you for your time and your commitment to upholding fair business practices. My goal is not just to recoup what was stolen through misuse of a payment platform, but to prevent this from happening to other ethical digital creators.

  Sincerely,
  ******** ****
  CEO & Founder, ***************************** dba *****************start="4418" data-end="4421"> ?? *************************
  ?? ************
  ?? ***************

  

  Business Response

  Date: 06/30/2025

  Stripe confirms that it has received the complaint filed on June 27, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  
  

  Customer Answer

  Date: 07/01/2025

  Correct Email for Stripe Account: ******************************************************************************************************************************************************************************************************************************************************************************************************************

  Dear Better Business Bureau,

  I am writing to formally object to the outcome of a payment dispute processed through Stripe, where my company, ***************************** dba Eleable, was penalized in direct contradiction to clear legal documentation and evidence of service. The client, **** ****, falsely claimed that the service delivered was not acceptable a subjective assertion that is contractually irrelevant based on our signed no-refund agreement.

  Stripe wrongfully ruled in the clients favor despite receiving a copy of the agreement, records of delivery, termination notice, and screenshots of the completed work. This decision is not only unjust it places Stripe at risk of violating contract law and service provider protections, and sets a harmful precedent for digital business owners that work on a global and international scale like myself.

  Legal Violations:

  1. Breach of Contract:
  The client signed a legally binding agreement prior to services, which included:

  • A clearly outlined non-refundable clause (*************************)

  • A revision policy requiring written feedback

  • A mutual respect clause
    The client acknowledged and accepted these terms again through Stripes checkout process.

  2. Bad-Faith ******** Product Not Acceptable
  Not acceptable is a subjective opinion  not a valid legal reason for a refund, especially when:

  • The contract states no refunds, regardless of satisfaction

  • The client failed to request revisions, despite being prompted multiple times

  • The delivered work met the scope agreed upon, with a full homepage design created

  3. Blackmail & Coercion
  The client demanded that I replicate a competitors website (a copyright violation). When I refused, they threatened to initiate a chargeback which they later did.

  4. Harassment
  The client repeatedly spammed my personal phone, despite the contract stating all business communications must be handled via email.

  5. Defamation & Disrespect
  The client made derogatory remarks about my work and attempted to intimidate me into violating our contract.

  Stripe's Misconduct and Possible Legal Violation

  Despite being given:

  • ? A digitally signed contract with ESIGN/UETA compliance

  • ? A termination notice for misconduct

  • ? Screenshots of the completed work

  • ? A checkout trail showing consent to my Terms & Conditions

  Stripe sided with the client, effectively voiding a valid digital contract. This:

  • Undermines the protections of the Electronic Signatures in Global and National Commerce Act (ESIGN)

  • Disregards the Uniform Electronic Transactions Act (UETA)

  • Enables service theft of a fully rendered product

  • Denies me my lawful right to enforce business policies around non-refundable service

  Stripes stance implies that clients can receive a custom deliverable, label it unacceptable, and then unilaterally reclaim their money, even when the provider followed the agreed process and did not breach any terms.

  REQUEST FOR ACTION

  I am requesting that the BBB:

  1. Review this complaint and request Stripe to reverse the dispute in light of contract law

  2. Hold Stripe accountable for ignoring enforceable agreements that protect service-based businesses

  3. Reinstate the funds that were unjustly removed from my Stripe account due to this dispute

  4. Review the clients behavior, which may constitute fraud, blackmail, and harassment

  I am prepared to submit  additional documentation including the signed agreement, Stripe checkout trail, screenshots of the work, and communication timeline upon request.

  Thank you for your time and your commitment to upholding fair business practices. My goal is not just to recoup what was stolen through misuse of a payment platform, but to prevent this from happening to other ethical digital creators.

  Sincerely,
  ******** ****
  CEO & Founder, ***********
  ?? ******************************************************************************************************************************************************************************************************************************************************************************************************************
  ?? ************
  ?? ***************

  
  

  

  Business Response

  Date: 07/01/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on July 01, 2025.
  

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23526204
  
  Thank you for forwarding Stripes final response. I am not satisfied with how this situation was handled.

  As a business owner with international operations, I expected reliable and transparent service. Stripe withheld funds from my account and did not provide a clear explanation or supporting documentation when asked. Their decision to close the matter without further engagement has made it difficult for me to operate with confidence.

  Based on my experience, I no longer feel Stripe is a dependable option for global business needs. I will be exploring other channels to address this issue and ensure my business is protected.

  Please **** this complaint as unresolved.

  Sincerely,
  ***********************start="992" data-end="995"> Eleable | ***********

  Customer Answer

  Date: 07/02/2025

  Hello,

  After reviewing the Stripe BBB page, I found over 170+ nearly identical complaints withheld funds, ignored documentation, poor communication, and no real dispute protection. My experience fits directly into this pattern.

  I request that this case be flagged for escalation beyond the standard complaint flow and assessed in the context of these broader issues. Stripes actions have directly harmed my legally operating business, and I respectfully request further assistance in holding them accountable.

  Thank you,
  ******** ****

  Customer Answer

  Date: 07/02/2025

  I would like to know if this complaint is eligible for third-party arbitration, mediation, or legal referral through the BBB, as the current response cycle has failed to resolve the matter.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a customer made an order through one of the ******************** payment systems on my website. Stripe is now holding my money for over a week. I had to actually take the stripe payment systems OFF my website because if clients pay using it, I DONT GET MY MONEY. No other platform has a mandatory waiting time for their users to get their money. Completely ridiculous.

  

  Business Response

  Date: 06/30/2025

  Stripe confirms that it has received the complaint filed on June 27, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To:Stripe ****************** ************************************************************** Subject: Request for Fund Reversal Stripe Account Name : ****************************** And Account No: ********************* Dear ******************** Team,I am writing to formally request the reversal of funds associated with our Stripe account ***********************, which was closed by Stripe on 23 June 2025. This closure occurred despite our having submitted all requested documents in good faith and in a timely manner.We were informed Through email at the time of account Closure that the remaining funds in the account would be returned within five (5) business days. However, despite multiple follow-ups via email and social media (********), no action has been taken, nor have we received any update regarding the status of the fund reversal.We respectfully urge you to process the fund reversal within five (5) days of receipt of this letter. Should we not receive the funds or a satisfactory response within this timeframe, we will be left with no option but to pursue legal remedies.Thank you for your prompt attention to this matter.Sincerely,********** **** ****** Stripe Account Name : ****************************** Account No: ********************* Email : ***************************** Mobile No: ************

  

  Business Response

  Date: 06/27/2025

  Stripe confirms that it has received the complaint filed on June 26, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Unjustified Account Restriction/Termination:Withdrawal functionality suspended 22 June 2025 (07:43 HKT),Partnership terminated 24 June 2025 (20:04 HKT) without valid cause 2. Failure in Due Diligence:Submitted compliance documentation (22 & 23 June 2025) was not reviewed prior to termination (confirmed by Stripe's 24 June refusal notice).3. Arbitrary "High-Risk" Designation:Misapplication of risk category to a photography studio business outside published high-risk parameters.4. Systemic Issues:Withholding funds without justification,Lack of transparent appeals process,Potential breach of ***'s Code of Conduct for ************************************* harm and reputational damage to our legitimate business.Request for SFC ********* urge the Commission to: 1.Investigate Stripe's compliance with:Payment Systems and Stored Value Facilities Ordinance (Cap. 584),Anti-Money Laundering guidelines regarding fair risk assessment,Requirements for transparent merchant communication.2.Examine systemic failures in Stripe's merchant review process.3.Ensure remediation, including release of withheld funds.We are available to provide further evidence.

  

  Business Response

  Date: 06/26/2025

  We note that the Complainant is based in *********, meaning that they are subject to Stripe's Stripe ************************ entity, and therefore outside scope of the BBB. In order to comply with local regulations, Stripe will reach out to the Complainant directly to address their concerns.
  

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between December 15, 2024 and March 1, 2025, I used Stripe, Inc. to process a total of $30,450.00 in customer payments for services I provided. Stripe successfully collected the payments, but later withheld the funds after a client initiated a dispute. That dispute was fully resolved in my favor, and Stripe notified me of the outcome.
  
  Despite this, Stripe has not released the funds. I have contacted their support multiple times, submitted a formal demand, and provided complete documentation — including all receipts and service confirmations. I have received no explanation or response.
  
  These funds represent fully completed services, and Stripe’s actions have caused significant financial hardship and personal stress. I respectfully request the immediate release of the full amount owed and a clear explanation for why it continues to be held.

  

  Business Response

  Date: 06/25/2025

  Stripe confirms that it has received the complaint filed on June 24, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After processing several customer refunds through ********************, my ******************** account went into a large negative balance. While I understand that refunds may result in a negative balance if there are not enough funds in the account, ******************** began initiating unauthorized and unexplained withdrawal attempts from my linked bank account (*************** SafeBalance), which does not allow overdrafts.Initially, Stripe attempted to withdraw the full negative balance amount of approximately $1,053.65, which was unsuccessful. However, they later attempted two separate $30 charges, which is extremely confusing. If I owe over $1,000, why would Stripe only try to withdraw $30and attempt it twice? Whats strange is how the $30 charge somehow went through, despite my account not permitting overdrafts and already having insufficient funds to cover it. No representative has been able to give me a clear explanation for this behavior.I have contacted Stripe customer support multiple times, but Ive been given the runaround, with no one offering real solutions or accountability. The inconsistent amounts and continued debit attempts are causing financial hardship, and I am extremely distressed. At this point, Stripe continues to retry charges for funds I do not have, and I have no clear way to make it ******* demanding that Stripe cease all further debit attempts on my bank account immediately, provide a clear explanation for the inconsistent withdrawal attemptsespecially the $30 charges, and work with me on a reasonable solution to settle the negative balance without causing more financial harm.This experience has been incredibly stressful and damaging. I believe it is unfair, possibly predatory, and deserves investigation.If this doesnt get taken care of by tomorrow, I will be filing a small claims lawsuit in court and they will be served by Friday, June 27th.

  

  Business Response

  Date: 06/25/2025

  Stripe confirms that it has received the complaint filed on June 24, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of *********************, a Delaware-registered company (EIN: **********). I opened a Stripe account under the email ********************** and account ID ********************* for the purpose of selling original digital bookkeeping templates that I personally create and distribute online. On October 1st, 2024, my Stripe account was suddenly closed by Stripe without a clear or valid reason. At the time of closure, my available balance was $1291.92 USD. I was told this amount would be released to my bank account within 56 business days. However, despite waiting patiently, no payout was ever sent. I contacted Stripe support again on January 16th, 2025, and received a final response on January 18th stating that the funds would be released again in 56 days, but to this day, no money has been transferred, and I have received no updates. I have not violated any terms of service, as I only sell legal, original digital templates. The treatment Ive received is both unfair and damaging to my small business. I respectfully request: Immediate release of my withheld funds ($1291.92) to my registered bank account. A full explanation of the reason for account termination. If possible, a formal review or reconsideration of my account status. Thank you for helping small business owners receive fair treatment and access to the funds they've rightfully earned.

  

  Business Response

  Date: 06/25/2025

  Stripe confirms that it has received the complaint filed on June 23, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Stripe customer for over six years and have processed a significant volume of payments through their platform. Recently, a single dishonest customer submitted multiple chargebacks for the same service, despite the fact that the service was fully delivered and I provided documentation to support that.Stripes dispute system allowed all of these to go through, and even after submitting evidence and contacting support, I was told that Stripe has no internal process to remove or re-evaluate the dispute records even if theyre clearly fraudulent or duplicated.These dispute records are now permanently part of my account history and have directly impacted my businesss access to financing (through Stripe Capital). Stripe has confirmed that even withdrawn or won disputes stay on record and count against the business, with no appeals process for situations involving customer abuse.Ive respectfully requested escalation through multiple channels, including Support and Complaints, and have now received a final denial. I am filing this complaint to ask Stripe to:Reopen this case for further review Allow the removal or reclassification of these illegitimate disputes Create a process for small business owners to challenge bad-faith chargebacks when clear evidence exists It is unfair for businesses to be permanently penalized for bad-faith actions by a single dishonest customer, especially when we operate in good faith and provide documentation. Stripe has no formal merchant protection in this scenario, and I believe that needs to change.---Resolution Requested:Reinvestigate the specific chargebacks in question Remove or adjust dispute records that are illegitimate or duplicated Provide a formal merchant protection/escalation channel for cases of dispute abuse

  

  Business Response

  Date: 06/23/2025

  Stripe confirms that it has received the complaint filed on June 21, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a car from a dealership and we used stripe Credit card company to pay them, is been a year now. they do not respond to us or the dealership and they do not refund the money back to us or transfer the fund to a dealership. we need our money back or need to be transfer to a dealership

  

  Business Response

  Date: 06/23/2025

  Stripe confirms that it has received the complaint filed on June 21, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Request for Release of Withheld Funds Humanitarian Grounds To whom it may concern,My name is ***** ***. I am writing to file a formal complaint against Stripe, which has held $17.660.74 of my business revenue since July 2023. I am pleading for the immediate release of these funds on humanitarian grounds.I had operated a legitimate e-commerce business and fulfilled all customer orders before ******************** unexpectedly placed a hold on my funds. Despite my repeated efforts to resolve the matter and provide all required documentation, Stripe has not released the following balances: $5,582.11 in account ********************* $12,078.63 in account ********************* This situation forced me to shut down my business, accumulate personal debt, and endure extreme stress. In April 2024, I suffered a miscarriage, and now in June 2025, I am pregnant again with my fourth child. I was just discharged from the emergency room for threatened preterm labor at 36 weeks, as shown in the attached medical document from ChristianaCare.I am the sole caregiver to three small children, with a fourth about to be born. I am physically and financially overwhelmed, and the withheld funds are critical for my familys survival for basic needs like shelter, food, and medical care.I am pleading for your understanding and immediate intervention. Please help ensure Stripe releases the money that rightfully belongs to me. No mother should be forced to go through this while carrying and raising multiple young children alone.Thank you for your time and compassion.Sincerely,***** ***

  

  Business Response

  Date: 06/23/2025

  Stripe confirms that it has received the complaint filed on June 19, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

  Customer Answer

  Date: 06/23/2025

  See Attachment

  Customer Answer

  Date: 06/23/2025

  Dear BBB,

  
  

  I would like to correct my previous response regarding complaint ID ********. I mistakenly marked the case as resolved, but in fact, Stripe has not provided any actual resolution or specific explanation for the prolonged hold of my funds.

  
  

  Their response only acknowledged receipt of the complaint and mentioned an investigation but I have not received any direct follow-up or resolution from Stripe as of today.

  
  

  Therefore, I do not find this matter resolved, and I request the case to remain open until a proper resolution is provided.

  
  

  Sincerely,

  ***** ***

  

  Business Response

  Date: 06/24/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 23, 2025.
  

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23493361
  
  Dear BBB,
  
  
  I am writing to respond to the businesss message stating that they have no further information to share outside of their final response issued on June 23, 2025.
  
  
  As the complainant, I remain unsatisfied with the resolution provided by Stripe. Their response did not adequately address the issues I raised, and I believe further clarification and action are warranted. I respectfully request that BBB keep this case open or consider any next steps that may assist in achieving a fair resolution.
  
  Thank you for your assistance.
  

  Sincerely,
  
  ***** ***