Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about Stripe, a payment processing service provider, regarding its unfair and unprofessional handling of my account. ******************** suddenly closed my account without providing any reason or prior notice. Additionally, they have failed to transfer my remaining funds (amounting to approximately *********) to my linked bank account. I have made multiple attempts to contact Stripe via email regarding this issue, but I have not received any replies or resolution. This lack of communication and refusal to release my funds has caused significant financial stress and disrupted my business operations. I am requesting that Stripe: Provide a clear explanation for the account closure. Immediately transfer the withheld funds to my designated bank account. Provide a direct point of contact to resolve this issue in a timely manner. I expect Stripe to fulfill its obligations and respond promptly. I trust that the BBB will assist in facilitating this matter to ensure fairness and accountability. Thank you for your assistance.

  

  Business Response

  Date: 06/20/2025

  We note that the Complainant is based in *************, meaning that they are subject to Stripe's Stripe *************** entity, and therefore outside scope of the BBB. In order to comply with local regulations, Stripe will reach out to the Complainant directly to address their concerns.
  

  Customer Answer

  Date: 06/20/2025

  
  Complaint: ********
  
  I am rejecting this response because: they did not release my funds and nothing is solved 
  
  Sincerely,
  
  ***** ** *******

  

  Business Response

  Date: 06/22/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 21, 2025.
  

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They held my money that I earned from my customer at multiple occasions and shut down my account and then they did review and said i had to wait 180, which is not correct, there is no reason for it to be an issue with the payments since the first ***** payement went through for the cusotmer but next payment they locked my account.

  

  Business Response

  Date: 06/23/2025

  Stripe confirms that it has received the complaint filed on 18 June, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I run a legitimate consulting business using Stripe for payment processing. Recently, Stripe paused my payouts, then debited back funds from my bank account after closing my account. I submitted all requested documents, including bank statements and my business EIN, but I was still denied access to my money with no clear explanation or resolution.I have tried to resolve this issue directly with Stripe but have received only vague responses. My business is suffering due to the unexpected withholding of funds I rightfully earned.

  

  Business Response

  Date: 06/23/2025

  Stripe confirms that it has received the complaint filed on 18 June, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told today, 6/17/25, that Stripe is going to close my account because I sell ATMs and this violates their policy. I DO NOT sell ATMs and tried to dispute the account closure. I can't get anyone on the phone and all they're telling me is the decision has been made, and they have strict policy on collecting payments for ATMs. I told them I don't sell ATMs and am willing to provide whatever documentation they need to prove I don't and they still won't turn the account back on. Their service is all email based and they

  

  Business Response

  Date: 06/20/2025

  Stripe confirms that it has received the complaint filed on June 17, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a business who was using stripe for our **** account. Without warning, Stripe kept our funds and closed our account never remitting the funds to us, or back to the person who paid. We need to figure out where the funds are so we can either charge the person again or receive them. We were told that they would remitted in 180 days by stripe support, but that has come and gone without any payment being done.

  

  Business Response

  Date: 06/18/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via ********************************************************************** the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.
  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23481032
  
  I am rejecting this response because: we do have an account with ******************** and going on *********************************************************** we keep getting the run around. Our email associated with the account was ********************** we have been locked out of the account and every attempt made to get the account unlocked or to talk with customer support has gone unanswered. 
  
  Sincerely,
  ******* ********

  

  Business Response

  Date: 06/19/2025

  Stripe confirms that it has received the complaint filed on June 17, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a new stripe account for new projects of our company, our first one was a populated video content store. Styling and makeover content. Pictures and videos. NONE of which are in violation of Stripe's terms of service.I have provided the requested verification (which were not required to start the account, or start accepting payments).We sold $190.64 of merchandise, the merchandise was delivered.While it is Stripe's legal right to close the account and choose no longer to do business with me, per their terms of service (which in this case feels like selective discrimination).However they broke my rights by issuing refunds for that amount to the customers after the products were issued, and violated my rights as the copyright holder.Furthermore it is my right to fight charge disputes, but none were filed and none listed in the dashboard of the ****** account.There automated system blocked me, and I submited my ID and selfie photo as requested, and was immediately denied. It was an automated system, and I assure you it is me.The issue I have is I sold a good/service, and have proof it was delivered but they are breaking the law and my rights by issuing blanketed refunds for things that were provided. No disputes and all items delivered, yet they state all money will be refunded. This is unethical in violation of my rights.

  

  Business Response

  Date: 06/18/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via ********************************************************************** the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23480094
  
  I am rejecting this response because:
  They say they cannot find my account but they will not talk to me via email. Everything is automated responses. They do not give me the option for a live chat or a phone call with a representative.
  

  Im seeking the third-party mediation of this platform in order to solve this issue.

   

  To them, this is nothing but to me this is money. They are withholding money and going to refund it, even though that I have provided the services paid for.  This is an unfair breach of the terms of service. There were no disputes.

  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 06/19/2025

  *********************
  
  They are issuing refunds, even though no terms of service was broken, no disputes, and all products were provided.
  
  If they feel it is a risk they should hold the funds for 180 days past the chargeback period. But to have my copyrighted content sold, and delivered. They do not have a legal right to issue the refunds. That money legally earned from legal business practices, and I can get back the value of what I sold and delivered.  

  Customer Answer

  Date: 06/30/2025

  Here are the ownership proof, and would appreciate moving forward with this complaint.
  

  

  Business Response

  Date: 07/01/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has unilaterally paused our ability to process charges and receive payouts after flagging one of our customers as fraudulent. While we understand the need for fraud prevention, we made it clear to Stripe that we had no involvement in the alleged fraudulent activity, nor were we responsible for it.Despite our communication and appeals, Stripe refunded the majority of our customer transactions without our consent, severely impacting our operations and credibility. However, Stripe failed to refund 13 remaining transactions, and these funds have also not been released to us. They are effectively being held with no clear status or resolution.We have made multiple attempts to contact Stripe through email and support channels, but we have received no meaningful response. The lack of communication and transparency has left both our business and our customers in a difficult position, and we are now forced to seek third-party assistance to resolve this matter.Desired Resolution:We respectfully request that Stripe either:Refund the ********************************************** Release the funds to our business account, and Provide a clear explanation of why these 13 transactions were excluded from the initial batch of refunds.We also ask Stripe to improve their communication regarding high-impact account decisions, as being ignored while funds are frozen is unacceptable for any business.

  

  Business Response

  Date: 06/18/2025

  We note that the Complainant is based in *********, meaning that they are subject to Stripe's Stripe *************************** entity, and therefore outside scope of the BBB. In order to comply with local regulations, Stripe will reach out to the Complainant directly to address their concerns.
  

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of May 12th our account with over $43,000 has had payout paused because they needed payout account info even though *** had a payout account linked for over 6 months. after submitting this info over and over again they stopped asking for the account information and paused my payouts. i have had 6+ phone calls with support trying to figure out what is happening with my account and every time they just say "we will escalate this ticket and get back to you with an update" it is now the 16th of july and i still havent had an update and my business is failing without those funds. this is a catastrophic failure for my business and may cause us to go out of business if we dont get that hard earned money back.

  

  Business Response

  Date: 06/18/2025

  Stripe confirms that it has received the complaint filed on 16th June 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23476767
  
  I am rejecting this response: Because they notified me that it will be 15 days until they would be able to review my account and I have a limit of 5 days with my complaint on BBB before my complaint is auto resolved so I'll be waiting for their resolution till then.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 06/20/2025

  Stripe is unable to provide additional details here and requests that the Complainant email it at *********************************************************** if they have further questions or concerns.

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They restored my payout and reinstated my account!
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint in regard to Stripes decision to permanently close our business account and withhold earned funds that were received from clients who authorized payments and are currently receiving services as agreed.We are a ************** providing coaching services with signed client agreements, documented communication, and full authorization for each payment processed. After recently creating a new Stripe account under our ******** (transitioning from a Canadian sole proprietorship), we processed several high-ticket transactions, each fully authorized and supported by signed contracts.Stripe subsequently closed our account, citing unauthorized charges, without identifying which payments were in question. We were never contacted about a dispute or given the opportunity to provide documentation. Despite offering to:Share signed agreements for each client,Work directly with customers on any concerns,Allow ******************** to hold the funds in reserve for ***** days to cover potential chargebacks.Stripe has refused to release any of the remaining funds.We are not contesting Stripes right to close our account. We are, however, requesting that the funds earned through valid, authorized transactions either:Be released, or Be held in reserve for the standard risk period (***** days), rather than permanently withheld.We believe this is a reasonable and fair request under the circumstances, especially given our willingness to cooperate fully and having no history of fraud or chargebacks.We are requesting the release (or reserve-hold) of the funds Stripe is currently withholding, and a transparent resolution to this issue.Desired Resolution:Either release the funds associated with verified, authorized transactions Or hold the funds in reserve for up to 180 days to cover any chargebacks, but do not withhold them ******************** Name: Bad A** Fit LLC,Email Associated With Stripe: **************************

  

  Business Response

  Date: 06/17/2025

  Stripe confirms that it has received the complaint filed on 16 June, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  
  
   

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint in regards to Stripes recent decision to abruptly terminate my payment processing account for my business, under claims that I violated their Services Agreement by allegedly offering "unrealistic financial outcomes or quick monetary gains with minimal effort," as stated under their Restricted Businesses list.This accusation is entirely inaccurate and unfounded. My business has operated fully within Stripes terms for well over a year, successfully processing over $200,000 in transactions with an extremely low dispute rate and zero prior compliance issues. Throughout this period, Stripe had full visibility into my business model, products, and marketing materials. At no point during this time was there any indication or warning that my business was in violation of their policies.When I attempted to appeal Stripes decision, I was provided with no specific examples or evidence to substantiate the claim. My requests for clarification were met with generic responses that failed to address the details of my business or the reason for the account closure. This lack of transparency and refusal to engage in a fair review process is not only frustrating but entirely unfair considering my long, compliant history with Stripe.This abrupt and baseless termination has severely disrupted my operations and damaged my businesss ability to serve its customers. I believe ******************** has acted arbitrarily and in bad faith, and I am requesting that the BBB assist in resolving this matter by encouraging Stripe to conduct a proper, individualized review of my account and reverse the unwarranted termination.Thank you for your time and assistance.

  

  Business Response

  Date: 06/17/2025

  Stripe confirms that it has received the complaint filed on 16 June 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23474143
  
  I am rejecting this response because the company Stripe has not reached out back to me
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 06/24/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on 17 June 2025.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23474143
  
  I am rejecting this response because the company keeps giving me the same vague answer that the company falls under the high risk category. Which isnt true number 1 and never providing any evidence. They just keep sending the same automated generic response. 
  
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/01/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on 17 June 2025.

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23474143
  
  I am rejecting this because they are not giving a response