Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe withholds $600+ payout citing unauthorized chargesdespite no disputes, refunds, or customer **************************** June 2, 2024: Stripe emailed stating transactions were flagged as "unauthorized by the customer" and that refunds would beginbut also that "any outstanding funds will not be available to you in accordance with Section 5.6 of the Service Terms."June 2024 onward: I followed Stripes directive, awaited the refunds and release of remaining balance.June 2025: No funds have been refunded to cardholders, and Stripe continues withholding the $600+ payout. There have been no chargebacks, disputes, or customer complaints at any point.Why this is unfair No evidence of unauthorized transactions: Not a single customer reported fraud, and no refunds have been ********* transparency: Stripe cited Section 5.6 as justification, but never explained the rationale or specific ********************* harm: Holding funds indefinitely, without resolution, ***** my business and customers alike.Desired Resolution Immediate release of the $600+ balance to my bank account.Explanation and documentation of any classification of transactions as unauthorized.

  

  Business Response

  Date: 06/11/2025

  Stripe confirms that it has received the complaint filed on June 9, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23446198

  I reject Stripes response.

  Stripe is withholding over $600 of my funds without issuing a single refund, chargeback, or customer complaint. Despite repeatedly requesting clarification, Stripe has failed to provide any evidence of unauthorized transactions or high risk activity on my account. Their vague reference to internal policies and Section 5.6 of the Service Terms is being used as a catch-all excuse to indefinitely hold money that rightfully belongs to me.
  

  Key facts:

  
  My account was in good standing at the time of closure.
  There have been zero disputes, refunds, or chargebacks.
  Stripe stated on June 2, 2024, that they would refund transactions they flagged as unauthorized. As of June 2025, no refunds have been processed.
  The $600+ remains in Stripes possession, without transparency or resolution.
  This appears to be a deliberate and predatory business practice: Stripe withholds funds while providing no proof of misconduct, no refund receipts, and no way to appeal. It places small business owners in a powerless position, and there is no mechanism for independent review or fair resolution.

  
  To other businesses considering Stripe:
  Be cautious. Stripe can close your account and seize your balance without due process, proof, or accountability. There is no customer service escalation path, no answersjust form responses and references to vague internal risk metrics. Stripe benefits by holding funds for long periods under the guise of risk assessment, while businesses suffer losses.

  

  Business Response

  Date: 06/17/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 11, 2025.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has unlawfully withheld more than $154,954.81 in funds from my Stripe account since May 2023. Despite multiple attempts to resolve the issue, Stripe has failed to release the funds or provide a valid legal explanation. This action has caused substantial financial harm and may constitute violations of federal and state law.
  
  - Stripe is holding client funds without cause, notice, or legal justification.
  - No evidence of fraud, dispute, or policy violation has been presented.
  - Communications from Stripe have been unresponsive or automated.
  
  Cited Violations:
  - ********** **** ******** Act (****)
  - ******* ********** **** (***) Articles 4A and 9
  - ******* ***** ********** Act (FTC Act) – 15 U.S.C. § 45
  - ***** ******* Code § 151 (***** ******** ***)
  - ***** ************** Code Title 7, Part 1, Chapter 33
  - *** Code § 6050W and Constructive Receipt Doctrine
  - Potential ********** ******** *** implications

  

  Business Response

  Date: 06/11/2025

  Stripe confirms that it has received the complaint filed on June 9, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Stripe just sent me an email holding my payouts for 120 days saying they believe my business presents a high level of risk for customer disputes. I have ZERO chargebacks, ZERO disputes, and I don’t sell ANYTHING on there. No one has complained about my business AT ALL. They are holding over $7,000 dollars from me stealing my money. This was to pay my rent and much more and now I’m down to zero dollars. I want my money paid from them right now!!!!

  

  Business Response

  Date: 06/10/2025

  Stripe confirms that it has received the complaint filed on June 9, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I still haven’t received my payout that Stripe is holding. I am waiting for them to release my funds ASAP!
  
  
  
  Sincerely,
  
  
  
  Noah B****

  

  Business Response

  Date: 06/12/2025

  Stripe has no further information to share with the complainant outside of its final response issued on June 11, 2025.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closed my account for NO reason now my customers money is being held she is requesting her money back and I am requesting for them to refund her because she will not be receiving anything from me since the account is closed REFUND HER !

  

  Business Response

  Date: 06/09/2025

  Stripe confirms that it has received the complaint filed on 6 June 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 06/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  all I’m requesting is for stripe to refund my customer !!!! They can’t keep the funds refund them
  
  
  
  Sincerely,
  
  
  
  Mark M******

  

  Business Response

  Date: 06/11/2025

  Stripe has no further information to share with the complainant outside of its final response issued on 10 June, 2025.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe is holding $66,000 of our company’s revenue, citing potential chargebacks as the reason. However, we have already provided evidence of fulfilled services, along with financial documentation proving that we have more than enough cash reserves to cover any potential disputes.
  
  Despite this, Stripe has imposed a hold until July, without offering a clear or fair resolution path. This hold is crippling our ability to operate—impacting payroll, ad spend, and other mission-critical expenses. We’ve been a loyal customer for years, with a proven track record of compliance and very low dispute rates.
  
  Stripe is exercising bank-like control over our funds without being a licensed bank, and without due process. They are holding money that does not belong to them, while refusing to offer a legitimate path to early release or appeal.
  
  We have made multiple good-faith efforts to resolve this directly with Stripe, including submitting the requested documentation and requesting an account review. Their responses have been vague and dismissive, leaving us without a resolution.

  

  Business Response

  Date: 06/10/2025

  Stripe confirms that it has received the complaint filed on June 6, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4th 2025 I was signed up with this company and 2 days later with no explanation they closed my account after the time of which I had already taken a credit card payment for someone. They then told me that my funds would be held for ********************************************** my funds were to be released June 4th 2025. We are now at June 5th and as of last night they are now telling me that my account (of which is closed after 1 transaction) is under review. It has been all day to go over 1 transaction and I have now spoke with 3 different people and they all keep saying the same thing that my account is under review and they will keep me posted on the progress. It is now a full ************************************************************************************************* any updates. I will not settle for anything less than the funds they owe me.

  

  Business Response

  Date: 06/09/2025

  Stripe confirms that it has received the complaint filed on June 05, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23432024
  
  I am rejecting this response because: this is the same response I have been given since the 5th and was given the same response this morning. It has now been in "review" for more than 72hours( 4 days). And still getting the same response. The only thing I will accept at this time is the available money that is owed to me. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/10/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23432024
  
  I am rejecting this response because: again I will not accept any response other than my money being released. There have now been 9 different people all tell me this same response. They now are staying that it will take 15 business days to review my account from the time I submitted the complaint. On 1 day and 1 transaction worth of activity. Not acceptable. So once again when they stop giving the same response from different people and actually make it to where I can access the money owed to be then I I will accept the answers here. But until they release my money I will not accept any other responses.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/11/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23432024
  
  I am rejecting this response because: as you can see it's the same response as last time. And my response is that until the money owed is released I will not accept the responses.asvofv today it has now been 6 days since I submitted the complaint with them and still an getting the same response. I did sent me an email asking for my ID but never responded after I sent that. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank offers Stripes services to collect payments due. I went through my banks sire to set it up and then an account with Stripe. I was notified by Stripe my accounts were active and ready to go. I submitted a request to a client of over $500 a week ago and they have paid. And Stripe keeps giving me the run around like all the other complaints. They will not release the payment to me. Keep asking me the same questions over and over. Like it's an AI response scam. I want my customers payment to me and I'm going to cancel my service. Or I'm taking legal action.

  

  Business Response

  Date: 06/06/2025

  Stripe confirms that it has received the complaint filed on June 4, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has been holding $27,662.50 worth of hard earned funds by my business without resolution. I am filing this complaint against Stripe, Inc. for holding my business funds after a fraud attack without providing any clear communication or resolution. They also claim the fraud attack was "not their fault," when in fact they gave authorization to someone who wasn't me, so yes it was their fault. They placed a hold on my account and froze a significant amount of my funds to "protect me from additional fraud." However, they have not released these funds. Since then, I have not received any definitive updates regarding the release of these funds in the CORRECT amounts. They stated in an email they would cover the $20,000 worth of fraudulent charges, but have yet to do so. I contact their support team multiple times a day, but the responses have been vague and lacking in detail or resolution. This situation has affected my business operations and created ongoing uncertainty. I have complied with all requests from Stripe and have been patiently waiting for an outcome, yet there is still no clear resolution. I am requesting the prompt release of the funds and transparent communication and accountability from Stripe regarding their internal process.

  

  Business Response

  Date: 06/06/2025

  Stripe confirms that it has received the complaint filed on June 4, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an account with ******************** for a small business a hotel reservations agent, they let me take payments from customers via sending them a payment link, I had no issues there. for some of my clients who wanted to save there card info on the system still no issue and all payments where made by the customers, the moment I processed another transaction with a customers card that we agreed to save in the system stripe canceled the account then they are trying to give refunds to everyone. In doing that they are declining me almost $700 of my money and they are refunding the amount to previous customers, that will cause more issues because we have a company card that is used to book the reservations for the clients so we lose the money for the hotel reservation and our commission. They are declining giving me my money and said even if no one disputes a charge and they cant refund the customers they will keep my money

  

  Business Response

  Date: 06/04/2025

  Stripe confirms that it has received the complaint filed on May 03, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23411079
  
  I am rejecting this response because:

  stripe is giving me the same information saying they are going to keep my money even if its not refunded, I believe this to be a breach of the law no matter what section of there contract theyre referring to, they allowed my business to be active, I talked to support agents confirming the business wasnt a high risk and everything would be fine, it wasnt until after I started making transactions by the way all of them where made by the customer they just refuse to take written statements and if they wanted they could call the customers themselves. Instead they are trying to steal my money.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/08/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 05, 2025.
  

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23411079
  
  I am rejecting this response because: I would like to pursue legal action against stripe for withholding legally earned funds
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of * ********* ***, a U.S.-registered business. I opened a Stripe account (*** *********************) to begin accepting payments for a new e-commerce store.
  
  Within days of account activation, Stripe permanently closed the account, citing an "unacceptable level of risk." This decision was made:
  
  Without a clear explanation or proof of policy violation,
  
  Despite all payments being small and legitimate (mostly test payments),
  
  Despite my proactive effort to clarify and provide all requested documents,
  
  And despite my formal complaint, which was dismissed without sufficient consideration.
  
  I believe this account termination was premature, lacked transparency, and has caused unjustified harm to my ability to operate a lawful business.
  
  I respectfully request that Stripe re-evaluate this decision and reinstate my account.
  
  Thank you for your assistance in resolving this matter.

  

  Business Response

  Date: 06/04/2025

  Stripe confirms that it has received the complaint filed on June 03, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.