Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** **************, a Delaware-registered U.S. business, has had $34,953.65 USD unjustifiably frozen by Stripe since May 21, 2025.Despite reaching out to Stripe support multiple times, we have not received any specific explanation for the account freeze, nor any timeline for the release of our funds. The only response has been generic automated replies referencing Stripe's internal review process.We are a legitimate **************** operating within compliance. These funds are essential for our ongoing operations, payroll, and vendor obligations. The arbitrary hold on such a large sum without a clear reason or resolution is both damaging and unacceptable.We are formally requesting Stripe to:1. Provide a detailed explanation of why our funds were frozen.2. Release the full amount of $34,953.65 immediately, or specify any regulatory basis for the continued hold.3. Offer a transparent resolution timeline and contact with a live case handler.This freeze is causing financial harm and reputational risk to our company. We are pursuing resolution through regulatory bodies if this issue is not resolved **************** Information:- Company Name: ************** - State of Incorporation: ********, *** - Business Owner: ***** change - Contact Email: ************** We appreciate BBBs support in helping us resolve this matter.

  

  Business Response

  Date: 06/02/2025

  Stripe confirms that it has received the complaint filed on June 01, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stripe and ***** are illegaly billing my debit card. here's a copy of what i emailed them.I am going to file a lawsuit against stripe and ************* if my card is not immediately refunded.i purchased access to their ai tool after reviewing what it claimed it could do on their website.however, being that ************* is a *************** and china is, well frankly, a nation of scammers that could care less about us law... they never refunded me after claiming via support they would refund me.***** is claiming their ai can work autonomously like an agent to do tasks. however, in truth, it is a broken system that will 'tell you' it has completed your task but in truth - it has literally done nothing but drain your **** credit card.if i do not get the charge refunded and this recurring billing canceled immediately - i am suing stripe as the payment processor.since stripe is in the ***, you are privy to usa laws. i have attached the bill below. however, even though i canceled this in the ***** backend my bank statement is showing another charge made by them this month to my debit card that is not showing up on stripe. it appears ***** is illegally billing people outside of the stripe system. is stripe aware of this?refund my money or get sued. bottom ******** have one day to comply before a tort claim is filed in the western district of pennsylvania's federal court system.Cancels Jun 4 ***** Plus $39.00 per month View details Your subscription will be canceled on June 4, ********* 2689 Renew subscription Payment method **** 2689 Expires 05/2027 More options Add payment method Billing information Name ****** ******* Email ********************* Billing address ************************************************************************************************** Update information Invoice history May 4, 2025 $39.00 Paid ***** Starter

  

  Business Response

  Date: 06/04/2025

  To clarify, Stripe is not the merchant and is not held responsible for the customer service administered by its users. In order for the Complainant to get a refund or update on their purchase, they will need to contact the merchant directly or their bank if the merchant is unresponsive. If the Complainant is unaware of who charged their card, they should utilize the following resources found in Stripes support documentation:
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• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a business, Artbridge Nexus, whose Stripe account was unexpectedly terminated on May 30, 2025, with funds totaling $1,496.94 withheld and placed on reserve for 90 days without clear or adequate explanation. Despite repeated requests since May 28, 2025, for detailed justification and specific contractual references supporting their actions, Stripe has only provided generic responses and has refused further dialogue.This abrupt closure has significantly disrupted our business operations and cash flow. We seek a fair resolution that includes immediate release of our funds or, at minimum, transparent and specific reasoning in accordance with Stripes own policies and agreements.We urge the BBB to assist in facilitating communication and resolution, as Stripe has declined further engagement despite our willingness to provide additional information.

  

  Business Response

  Date: 06/02/2025

  Stripe confirms that it has received the complaint filed on May 30, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23399948
  
  I am rejecting this response because:

  Stripe has partially responded to my complaint by re-enabling my account and releasing a portion of the withheld funds. However, they have imposed a 25% rolling reserve without a clear explanation, justification, or a direct accountable representative.
  Their communication continues to come from vague, non-transparent email signatures (e.g., "Pif" and now ******** and no senior representative has taken ownership of my case or clearly justified Stripes actions. While their actions are a step forward, the lack of clear accountability and communication leaves this matter only partially resolved.
  I request that Stripe provide a direct, named representative who can clearly explain the rationale for the reserve, the conditions for its removal, and the process moving forward. Until that happens, I do not consider this matter resolved and request that this case remain open.
  
  Sincerely,
  
  **** *****

  Executive Assistant to The Artbridge Nexus Council

  

  Business Response

  Date: 06/03/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 02, 2025.
  

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Headquarters Location – Issue Report
  
  Problem Description: ***** ** ********** *** has been incorrectly classified as a cannabis-related business, leading to unjust restrictions on my Stripe account (***** *********************). This nonprofit does not process payments for cannabis-related goods or services.
  
  Key Concerns:
  
  Misclassification – ***** ** ********** *** is a legally recognized nonprofit organization, not a dispensary or cannabis-related entity.
  
  No Cannabis Transactions – Stripe is not required to facilitate payments for cannabis-related businesses, nor does this nonprofit engage in such transactions.
  
  Financial Discrimination & Business Defamation – Incorrect classification harms reputation and operations, blocking legitimate nonprofit funding.
  
  Unfair Restriction – Stripe’s enforcement of its policies appears misapplied and arbitrary in this case.

  

  Business Response

  Date: 06/02/2025

  Stripe confirms that it has received the complaint filed on May 30, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 06/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  While I appreciate that Stripe has acknowledged receipt of the complaint, I find their approach unacceptable. Stripe stated that they will respond to me directly via email rather than through the Better Business Bureau. This undermines the purpose of filing a complaint through the BBB, which is to ensure transparency, accountability, and an independent record of the resolution process.

  
  By choosing not to communicate their response through the BBB, Stripe is effectively bypassing the established complaint resolution process. I request that Stripe provide their response formally through the BBB platform, as is standard and expected in such matters. Until then, I do not consider this issue resolved.
  
  
  
  Sincerely,
  
  
  
  Tavon L****

  

  Business Response

  Date: 06/09/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 5, 2025.
  

  Customer Answer

  Date: 06/09/2025

  
  
  Complaint: ********
  
  
  
  Reject Business Response
  

  I am rejecting the business's response because I did not receive or view any final response from Stripe via the BBB Dispute Resolution Portal. As of today, there is no record or message available to me through the portal that reflects their June 5, 2025 communication, and therefore I cannot review or respond to its content.
  

  Given this, I do not consider the matter resolved and request that Stripe provide their full response directly through the BBB platform where I initially submitted my complaint.

  
  Sincerely,
  
  
  
  Tavon L****

  

  Business Response

  Date: 06/12/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 5, 2025.

  Customer Answer

  Date: 06/12/2025

  RE: Complaint ID ******** – Response to Stripe, Inc.

  I am not satisfied with Stripe's response and reject their position in this matter.

  
  Their final response issued on June 5, 2025, failed to meaningfully address the core concerns raised in my original complaint. Stripe has not provided transparency regarding the issue at hand, nor have they offered a clear explanation or resolution that justifies their decision or conduct.

  
  As a customer, I expected a detailed and fair evaluation of the matter, along with evidence or a breakdown of any actions taken. Instead, I received a generic dismissal lacking accountability or customer care. Stripe’s unwillingness to provide further information is not only disappointing but also raises concerns about their business practices and customer dispute resolution process.

  
  I am requesting that Stripe re-engage with this issue in good faith, provide a full explanation of the actions they took that led to the dispute, and offer a satisfactory resolution.

  
  Thank you for continuing to assist in this matter.

  
  Sincerely,
  

  Tavon L****

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Stripe, Inc. for wrongfully holding my business funds since ******* two accounts with ******************** ********************* (Hokado: $5,582.11) and ********************* (UNI Global Shop: $12,078.63) have been frozen without valid reason or resolution for over a year.I have reached out to Stripe multiple times, but only received generic responses. This has caused extreme financial hardship, forced my business to close, and led to severe personal consequences, including a miscarriage due to stress and the inability to support my children. I am currently 8 months pregnant.I am requesting that Stripe immediately release the funds they are holding. If I do not receive a resolution, I will escalate this matter to the ************************************ (****) and pursue legal action.Desired Resolution:I want Stripe to immediately release the held funds totaling $17,660.74 and provide a written explanation of why these funds were withheld for so long.

  

  Business Response

  Date: 06/02/2025

  Stripe confirms that it has received the complaint filed on May 30, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company *****************, selling pet food online in the ***** has not received payouts of over $3,353 held by Stripe since May 22, 2024. There have been no chargebacks, no fraud claims, and no communication from Stripe despite over ******************************************************** the same automated reply. This delay is damaging our small business and has left us unable to replenish stock or fulfill customer orders. ********************* silence and refusal to explain the reason for the hold or offer a timeline is deeply irresponsible.I request Stripe to release our funds immediately or provide a human response with a clear reason for withholding them.

  

  Business Response

  Date: 06/02/2025

  Stripe confirms that it has received the complaint filed on May 30, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23397210
  
  I am rejecting this response because:Stripe has been holding my funds for over a year without releasing them. I have not received any customer complaints, disputes, or chargebacks during this time. Despite that, Stripe continues to hold the funds without providing any valid reason or resolution.
  
  Sincerely,
  
  ****** Edward *******

  

  Business Response

  Date: 06/03/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 02, 2025.
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to the fact that the merchant has made several phone calls and several attempts to solve this problem as well as myself, I have made several attempts to try to resolve the problem, my card was accidentally charged and then the account was Frozen and locked and no one seems to know anything or what can be done about this ,this has been going on for a month now. April 26th was the exact date that my card was charged and we have been going back and forth with stripe, me and the merchant and cannot seem to get any answers. It's always the same thing they're going to convert it to email we have not yet got an email with any information stating that I'm going to receive my funds back. Also the card that was charged is a prepaid card. It is a One Pay prepaid card under coastal community Bank. I filed a dispute through them as well or I should say they told me they filed a dispute but there was never a dispute filed and the **** denied my request to dispute the charge. I can't seem to find any information or a way to communicate with community Bank other than via email, which has had no answers as to why the dispute was not filed and why they're not doing anything about this charge that was really not an authorized charge. I'm reaching out to you now because I really don't know what else to do or how to get any other results everybody is just giving me a runaround and I really need this money back on my card. I am literally homeless right now with a pregnant wife and out of work in a whole different state due to a disaster that took away my home. Thank you very much I have several documents to prove I have put in disputes with the bank as well as each time I have reached out to stripe

  

  Business Response

  Date: 06/04/2025

  To clarify, Stripe is not the merchant and is not held responsible for the customer service administered by its users. In order for the Complainant to get a refund or update on their purchase, they will need to contact the merchant directly or their bank if the merchant is unresponsive. If the Complainant is unaware of who charged their card, they should utilize the following resources found in Stripes support documentation:

  
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  ******************************************************

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner operating under the name ***************************, and I use Stripe as my payment processor. Several weeks ago, Stripe began withholding funds from my account without providing any clear explanation or legal justification. The amount withheld is critical to my day-to-day operations, and this action has severely harmed my business.I have complied with every verification request Stripe has sent, including identity confirmation, bank details, and business documentation. Despite this, Stripe continues to hold my money and offers only vague, automated responses stating that the issue has been escalated to a "specialist team." I have followed up multiple times and still have not received a resolution or timeline for the release of my funds.This delay has caused me to:Lose clients due to unfulfilled orders and payment delays.Experience serious cash flow problems.Spend excessive time chasing Stripe for answers instead of focusing on growing my business.Stripes lack of communication and accountability is unacceptable. They promote themselves as a reliable partner for small businesses, yet their behavior contradicts that. I believe they are engaging in unfair and deceptive business practices by restricting access to funds without valid cause or due process.I am requesting that the BBB assist in facilitating:The immediate release of my withheld funds.A clear written explanation from Stripe regarding why the funds were held.A review of Stripes internal handling of cases like mine, which are devastating to small businesses.I can provide screenshots, case numbers, and email correspondence if needed. Thank you for helping me seek a fair and prompt resolution.

  

  Business Response

  Date: 05/30/2025

  Stripe confirms that it has received the complaint filed on May 29, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23394115
  
  I am rejecting this response because:

  I am not satisfied with Stripes response. They have been holding $2,034.87 of my business funds for over 25 days, and now claim they need up to 15 additional business days to complete an investigation without offering any transparency about what exactly is being investigated.
  I have fully complied with all of Stripes requests and provided every document and verification they asked for. Despite this, they have continued to withhold my funds and ignored my previous attempts to resolve this issue directly with them. I strongly believe that if I had not filed this BBB complaint, they would have continued to ignore my requests indefinitely.
  This prolonged delay is unjustified and has had a severe financial impact on my small business, including delaying critical payments and forcing me to put essential operations on hold. Stripe has provided no reasonable explanation for this hold, nor have they offered any support or accountability for the consequences their actions have caused.
  Their response does not offer a resolutiononly a vague promise of future action. I respectfully request that the BBB keep this complaint open until Stripe takes concrete action by releasing the withheld funds and providing a clear explanation for the delay.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/02/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23394115
  
  I am rejecting this response because:

  Thank you for the update. However, I want to make it clear that I am not satisfied with Stripes current handling of this complaint.

  Stripe has been holding $2,034.87 of my business funds for over 25 days, and now claims to still be "investigating" without providing any clear reason or timeframe for resolution. I have complied with all of their requests and submitted every document they have asked for. Yet, the only response I receive is vague statements with no accountability or transparency.

  This ongoing delay is damaging my small business financially. Ive had to put important payments and obligations on hold due to Stripe withholding money that belongs to mewithout any clear justification. If not for the involvement of the BBB, I am convinced Stripe would have continued to ignore my concerns entirely.

  I request that this case remain open until Stripe provides:

  1. A full explanation of what is being investigated.

  2. A definitive release date for the withheld funds.

  3. A written commitment that such practices will not continue without cause and due process.

  At this point, Stripes response is not acceptable. I am asking for BBBs continued support in holding them accountable.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 06/04/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.
  

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with stripe in the beginning of April 2025. I have a client that was wrongfully charged $1,335. Stripe locked my account but not before taking my clients money and I cannot get any answers,each call with them is the same answer and NO results. This issue is going on over a month now and the client has no money and is devastated. The money however is locked and frozen in my stripe account and they refuse to help get this resolved. I've done everything I was instructed to do and got no answers NO results I've asked to just unlock my account and I will send the refund, they refuse my request to speak with higher up/supervisor and it sounds like they are reading a script, it's the same exact conversation every time.

  

  Business Response

  Date: 05/30/2025

  Stripe confirms that it has received the complaint filed on May 29, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23393402
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Hello so to whoever this concerns my customer was charged $1,335 on it accident he was never supposed to be charged to begin with we ran the wrong customers information and credit card now Mr ****** **** has not had his money or been able to get a hold of stripe so they can release his money back to him he has filed two disputes with his bank one pay which have done absolutely nothing for him and stripe won't even talk to him and all Mr **** is asking for is a refund of his own money that he should have never been charged for so can you please refund his money

  

  Business Response

  Date: 06/02/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 30, 2025.
  

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a Stripe merchant of over 20 years and am filing this complaint because Stripe mishandled two chargebacks totaling $6,000, and is now attempting to collect an additional $3,000 despite me submitting signed agreements, proof of work, and confirmation from the client that they did not initiate the dispute.Two $3,000 payments were made to me by a verified client for contracted services. Both transactions were later disputed and marked as fraud. My client confirmed they did not initiate these disputes. When they contacted the bank, they were told they couldnt access the case because the card used was not in their name raising concerns of fraud or a serious processing error.Despite this, Stripe processed the chargebacks, pulling $6,000 from my account and creating a negative balance. I submitted signed contracts, email communications, and proof of services delivered. Still, Stripe ruled against me without providing any explanation from the issuing bank or validating the cardholder.Shortly after, the same client made a new $3,000 payment for continued work. Stripe withheld this new payment and applied it to the negative balance even though it was unrelated to the original dispute. I had no opportunity to contest this action or appeal the ************, Stripe shows that I still owe an additional $3,000. Ive contacted Stripe multiple times, including a formal written complaint and a final 7-day notice, but received only templated responses. Even when I had my client physically present and speaking with Stripe support to confirm they had not filed the dispute, Stripe refused to take further action.This is not the first issue Ive experienced. Earlier this year, a double billing dispute caused by Stripes processing system was resolved directly between me and the client, yet Stripe refused to acknowledge fault. I remained with Stripe because I believed they would ultimately protect their merchants but that has proven not to be the case.

  

  Business Response

  Date: 05/30/2025

  Stripe confirms that it has received the complaint filed on May 29, 2025 reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23393146
  
  I am rejecting Stripes response at this time because they have not yet provided a resolution or a clear answer to the specific complaint I filed. While they stated they are investigating and intend to respond within 15 business days, that timeline exceeds the BBBs 5-day response window and does not provide any concrete details or acknowledgement of the core issue.
  
  
  I have already submitted documentation and a full explanation of the situation to Stripe prior to filing this complaint. I remain open to resolving this matter and will consider updating my response if Stripe delivers a direct and appropriate resolution in the timeframe they proposed.
  
  
  Until that happens, I ask that this complaint remain open and unresolved in the BBB system.
  
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 06/02/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on June 2, 2025.