Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22, 2025, Stripe notified me via email that they were placing a 25% rolling reserve on my account due to elevated chargeback risk. In that message, they clearly stated:
  
  “We will also maintain 25% of your current account balance in reserve for the next 60 days… until May 21, 2025.”
  
  On May 6, 2025, Stripe reaffirmed that commitment in writing, stating:
  
  “Your reserve period is set to expire 60 days from the date we notified you regarding the reserve, which was on March 22, 2025. Any remaining funds in reserve will be automatically released once this period is over.”
  
  On May 7, 2025, my Stripe account was permanently closed, and I was no longer able to accept payments. At that point, there were no ongoing transactions, open disputes, or any new risk that would justify holding my reserve.
  
  Despite Stripe’s written promise, as of May 21, 2025, no funds have been released.
  
  Additionally, Stripe’s dashboard includes an “Incoming” payout section that shows scheduled payouts — however, the dates shown continue to shift forward each day (e.g., May 22 became May 23, then May 24, and so on). I have timestamped screenshots and full email documentation confirming both the original reserve terms and the manipulated payout behavior.
  
  Stripe support has failed to provide any valid explanation. Responses have been vague, automated, and non-responsive. This conduct raises serious concerns about transparency and may constitute violations of multiple consumer protection laws, including:
  • The Electronic Fund Transfer Act (EFTA) – for failure to release promised funds after the agreed date
  • The Fair Credit Billing Act (FCBA) – for not honoring written terms provided to the account holder
  • The ****** UDAAP standards – for deceptive and abusive behavior, including false representations about payout timelines
  
  I am requesting the immediate release of all reserve funds, as clearly promised in writing by Stripe.

  

  Business Response

  Date: 05/23/2025

  Stripe confirms that it has received the complaint filed on May 21, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe closed my account suddenly on April 27, 2025, after I processed legitimate customer payments for digital products. I submitted full documentation showing that my business is valid, all products were delivered, and no disputes or complaints exist.Stripe has refused to release the funds (over $700) nor refund them to the customers, who are waiting to repay me through another method. This is unacceptable, and I believe Stripe is withholding money unfairly after services were delivered.I have also filed a formal complaint with the ************************************ under Case ID: ***************.

  

  Business Response

  Date: 05/22/2025

  Stripe confirms that it has received the complaint filed on May 20, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 05/25/2025

   
  Complaint: 23355537
  
  Response to Stripes message Not satisfied with resolution:
  
  I am not satisfied with Stripes response, as it does not address the core issue of my complaint.
  
  Stripe continues to claim that my account was closed due to high risk, yet I submitted full evidence proving:
  
  My business is legitimate and active.
  
  All digital products were delivered.
  
  No chargebacks, no disputes, no customer complaints.
  
  All customers are satisfied and even willing to repay using a different method if Stripe refunded their payments.
  
  
  Stripe has withheld over $700 without refunding the customers or releasing the funds to me. Their generic response cites terms and agreements, but does not explain why these specific funds, tied to fulfilled services, are being kept indefinitely.
  
  At minimum, they should have refunded the customers, which they also failed to doleaving both me and my clients harmed.
  
  This is not a resolution. It is a corporate way of avoiding accountability. I respectfully request that this complaint remain open or escalated, as I am still awaiting a proper resolution or refund action for my clients.
  
  Sincerely,
  
  Danymaris ****

  

  Business Response

  Date: 05/28/2025

  Stripe confirms that it has received the complaint filed on May 20, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe never contacted me to let me know my account had been hacked. Instead, they just disabled my access to the account and let the fraudulent charges continue. They owe me $8500 in unpaid invoices and have been giving me the run-around and refusing to help me solve any part of this problem. They have botched the process every step of the way, and I now feel as though I am being scammed by them. Please help - they have no US-based call center. I am at a loss - this has been going on for 3.5 weeks.

  

  Business Response

  Date: 05/21/2025

  Stripe confirms that it has received the complaint filed on May 19, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They continue to offer absolutely no support. They email me saying it is "being elevated" but after 1 month of them holding my payouts, they continue to brush my concerns off and do absolutely nothing to help me. they offer no date for a resolution. My account was hacked in mid-April and I received NO communication from Stripe. In fact, my accountant caught it when she was doing my monthly bookkeeping. That is when the nightmare began and Stripe has held my money and refuses to offer any help other than vague emails that say they are "elevating it" or worse - they say it is something I overlooked. NO. INCORRECT. Tonight, it was determined that the errors are occuring on their end by a team member who took my call. This has to be adddressed and others small business owners should be warned. Use Stripe at your own peril. I continue to demand help and I get nothing. Tonight was yet another example of that - "there is nothing I can do" said the man who CALLED ME (!!) and once again, it is "being elevated". 
  
  
  
  Sincerely,
  
  
  
  Allison P******

  

  Business Response

  Date: 05/22/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 21, 2025.
  

  Customer Answer

  Date: 05/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They refuse to help me get my $8500 in paused payments. They do nothing to help me - can the BBB assist? What can I do to get them to address what has been a complete failure to resolve the problem of my account having been hacked and them continuing to say they are "elevating" the problem and nothing comes of it? Please, I implore you to help me. Thank you so muc. 
  
  
  
  Sincerely,
  
  
  
  Allison P******

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear [Recipient's Name or To Whom It May Concern],
  I am writing to formally raise a complaint regarding the recent handling of a transaction dispute by STRIPE, which is causing serious harm to my business.
  • My company, ************* **** ** an insurance agency that provides both commercial and personal insurance solutions.
  • On March 26, 2025, we initiated negotiations with the client * * * ******** *** ****** ** **** ** ***** ****** ****** for the sale of a Commercial Auto Liability policy, along with a Motor Truck Cargo policy.
  • On April 4, 2025, we presented the client with the relevant quotes and received a partial payment of $5,000 USD. Attached are both the quotation document and the corresponding invoice.
  • On April 7, 2025, the client requested a refund, stating they did not have sufficient funds to activate the quoted policies. We attempted to reach a financial arrangement, but it was not possible.
  • That same day, we processed a refund via STRIPE for the amount of $4,841.45 USD. The remaining $158.55 USD was not refunded, as it corresponded to the transaction fees charged by STRIPE at the time of payment.
  • On April 9, 2025, we received confirmation that the refund had been successfully completed.
  • On April 24, 2025, we were notified by STRIPE that the client's bank had disputed the full $5,000 USD payment. All supporting documentation was submitted the same day in response to the chargeback.
  • As of today, STRIPE is attempting to withhold $5,000 USD from our account, despite having clear evidence that the refund was issued weeks ago.
  • On May 16, 2025, we received an email from STRIPE indicating potential legal action against our company. That same day, we had a nearly two-hour call with STRIPE representatives, during which we reiterated that the dispute was not our responsibility, as the refund had already been processed and confirmed. Nevertheless, STRIPE continues to threaten legal action, which is putting our business at risk.

  

  Business Response

  Date: 05/21/2025

  Stripe confirms that it has received the complaint filed on May 19, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 05/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: There is a withdrawal letter from the clients bank informing they will remove the dispute, even so, stripe continues insisting on continuing pursuing the dispute. (See attached)
  
  
  
  Sincerely,
  
  
  
  Gregorio N******

  

  Business Response

  Date: 05/22/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 21, 2025.
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe does not care about their customers. They destroy small businesses and peoples lives and don't care at all.
  
  They have control of your money and they will keep it if they feel like it and won't say anything to you or even let you speak to a supervisor.
  
  I had a client decide to hold off on a job so I refunded his deposit via *****. I have the correspondence to prove this. For some reason this same Client went and disputed the deposit charge on his credit card and stripe made my account go negative because of it. Even though I already refunded the client. I tried to get the Client to send the money I sent him on ***** and he refused. Something is not right and I feel like I have gotten scammed. This client also went to his local police dept to file a complaint against me and when the police called me, the officer said he went through the 20 pages of texts between the client and I and he said it is clear that the Client has issues and that he owes me money and he suggested I take him to court since it is a civil matter.
  I explained this to stripe and they don't care. I did nothing wrong and nothing to deserve them putting a 25% hold on my incoming payments. I currently have over $10k in reserve that I desperately need and I cannot get it. And now I am going to lose everything. I cannot buy my wife her cancer medication and I told stripe that and they don't care.
  I haven't worked in a week because I can't buy materials to do the job that people paid the deposit for. I take a deposit for the materials and I can't buy them all when stripe hold 25% in reserve.
  
  My account is in good standing. I have filed an appeal and it was denied immediately. Just a few hours later I received a generic email that I guarantee they send to everyone who filed an appeal. I want an investigation into how many times Stripe as approved an appeal. I guarentee there isn't a single appeal that has been approved and overturned. DO NOT USE THEM.

  

  Business Response

  Date: 05/18/2025

  Stripe confirms that it has received the complaint filed on May 17, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a account end of april, I have had 2 activities on my account. The first client had successfully donated to a charity that I sometimes collect for , the payment was held for 10 days. When it became available I transferred it into my account so I could get the donation to the local homeless shelter t help out with food and or what ever the need is.
  Stripe blocked the transaction limited my account saying there was multiple unauthorized activities on my account. Multiple??? really 1 is multiple. '
  Anyway there is no way to talk to a customer service rep either chat with a bot and go round and round because "they dont understand" or " I am not authorized to answer that". I received a email stating they could no longer service my account and the monies for the donation will be returned to the client. Ok thats fair.....except it has not been returned when I told them that they told me that if the monies are unable to be returned, the said monies will not be forwarded to me??? Huh??? isnt that theft ??? I warn all DO NOIT USE THIS PLATFORM there are a lot of customers that have been stolen from by this business same type think they limit the account for some stupid unrealized reason and boom keep any and all payouts you are entitiled to!!!

  

  Business Response

  Date: 05/20/2025

  Stripe confirms that it has received the complaint filed on May 16, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have contacted customer service initially about how can 1 transaction equal multiple unauthorized transactions I have not heard a response from them, when I sent a correspondence from them I have attached what they responded, in summary it was a generic :

  Hello,
  Thank you for following up. Unfortunately, after conducting a further review of your account, we’ve determined that we still won’t be able to accept payments for ****** ****** moving forward.
  Based on the information available to us, including documents submitted via your dashboard to appeal our decision, we’ve determined that your account still presents an unacceptable level of risk.
  As a result, any funds in your account balance, and any pending charges, will be reversed within 5 days of the account closure date. If a balance still remains in your account after all reversals have been processed, it will not be made available to you, in accordance with the Service Terms for Stripe Payments. Please refer to your Dashboard for a list of the charges to be refunded.
  We know that this is disappointing news, and we’re sorry that there’s nothing more we can do.
  
  — The Stripe team

  They have not still refunded the money to the client and they will not give me the funds so in essence they have stolen the money.....wonder how many others they do this to from the reviews from others looks like often. I had to explain to them exactly what my usage of a stipe account would be for. I sent that into them, and they approved. Now they are not answering my pointed questions and only want to reply to me on secret? No I want there response to be here on this site so others can see exactly how they operate with there thievery and generic answers from a computer generated answer form they sent to everyone. 

  

  Business Response

  Date: 05/22/2025

  Stripe has acknowledged the Complainant's complaint via email. It is still investigating their complaint via email and will follow up there once that investigation is complete.

  Customer Answer

  Date: 05/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I received a email from the stripe and they informed me that they do not have my account # huh? they do not have the original correspondence from me when I contacted them initially, huh? they do not have any of the correspondences from that point on, huh? I do not understand why they say they do not. This tells me a investigation initially was never done when they blatantly stole what was not theirs under false pretenses and accusations that the transaction was unauthorized....excuse me as they said "multiple transactions" guess they can not add wow. When I went to school  1 does not constitute multiple. Funny thing they are asking me to provide records they should have plus they are not servicing my account, therefore I can not retrieve any correspondence. I guess since they want all our correspondences to be through email and not on record (here) tells me alot. I will need to contact the **** *** ***, Just wanted a resolution that was simple and easy we can do this that way if so desire.

  
  
  Sincerely,
  
  
  
  Jodene B*****

  

  Business Response

  Date: 05/26/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 26, 2025.

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They have not any kind of investigation they have not even contacted the client not refunded the money. I spoke with the client and informed that the money was stolen by Stipe and that I have tried to get the money either to me so I may return it or get stipe to refund. Although the client is vey upset, the funds were to a local foster care services to help foster families provide for foster children the client still wishes the funds go there.

  I received a email from the company telling me they closed the investigation  because the initial complaint that I filed on the website was not provided by me to them, even though they have quit servicing the account and there is no way to retrieve these document from my end, Quite a racket they have going on. I warn any one and every one do not trust this platform they steal and lie 

   

   

  Sincerely,
  
  
  
  Jodene B*****

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe unexpectedly shut down my account and is currently holding customer payments without refunding them. These transactions were legitimate, and my customers did not receive the services they paid for due to Stripe’s sudden action. I submitted all the documents they requested, including ID and business information, yet they still refused to lift the restriction or return the funds. I reached out to Stripe support, but I only received automated responses and no actual help.
  
  This is not only financially damaging to my small business, but it's also unethical to withhold my clients’ money. I am asking Stripe to either refund all affected customers or release the funds to me so I can do it myself.

  

  Business Response

  Date: 05/20/2025

  Stripe confirms that it has received the complaint filed on May 15, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** * ****** This account was credited twice by Stripe for -$1.99, on 5-15-2025, two seperate refunds on the same day. I have no business I'm aware of with Stripe and was trying to contact Stripe to ask why you credited by card , twice on the same day for -$3.98 total? The same day I received two charges from the ****** ****** parking garage for $1.99, right after the credits from Stripe were posted. I printed the Stripe details from ****, they are *** ***** ******* ***** **** *** ********** ** *****, ************. I called the phone number several times but the number was a busy signal each time. I'm guessing this may not actually be Stripe and maybe you were hacked? Please investigate this. If you don't owe me the $3.98, I will repay. My complaint is how can you be in business to do financial transactions but there is absolutely no way to contact anyone at Stripe to alert Stripe or get information about a suspected fraud? I usually can find a way to contact a company but there is now way to call Stripe, ask why a charge/refund was posted to an account to verify it was or wasn't fraud.

  

  Business Response

  Date: 05/16/2025

  Stripe thanks the Complainant for this report but is unable to provide additional information as the Complainant is not an authorized user on the account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Gary T*****

  Customer Answer

  Date: 05/19/2025

  How could this be a legitimate response from this company. So your company is part of a fraud against a non-business member and that's ok, you have no responsibilities to listen to what was done and investigate your own company to find out how these completely illegitimate charges took place. If you won't even ensure you want to hear from people who were wronged by your company you are cosigning the fraud. How is that not the case? I want nothing from you but to acknowledge you have a gap in your service model and you either have someone doing fraudulent things who you employ or someone has breached your security and is fraudulently acting in your name. Your just ok with that? I'm not

  

  Business Response

  Date: 05/22/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on .May 16, 2025.

  Customer Answer

  Date: 05/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Gary T*****

  This is why we are having so many issues with electronic fraud today, companies and hiding behind their own policies and procedures and refusing to even investigate how an individual that has no account, no business, no history, no contact, no anything with stripe could ever get a charge or credit from stripe.  

  If we accept that my **** credit card entry is accurate (**** says it is), why wouldn't stripe at least be interested about how this could happen?  In my opinion, it's because they don't want to know the answer, they just want to make money off the transaction, even if it's a fraudulent transaction. I hope the BBB will post my complaint so others can see and/or maybe a customer of strip or another person with no business with stripe, sees what happened to me will contact BBB and other federal agencies so we can all find out how big a problem this type of fraud is.  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up to use Stripe to process credit card transactions and after a short time they froze our account. This happened on 8-9-2024. They did this nominally, because they suspected that some of the charges from our account were not authorized by the CC holder. That's fine, but Stripe didn't not return the funds to the customer and have been holding them for over 9 months now. The net effect is that stripe suspected accused our company of fraud and used that as rational to steal our customer's money. We obviously made our customers whole by honoring the payments that Stripe did not return.
  
  At this point Stripe will not answer any inquiries. I can log into our account and see that we still have a balance, but there is no information on how this will be resolved.
  
  We have had a very poor experience with Stripe.

  

  Business Response

  Date: 05/16/2025

  Stripe confirms that it has received the complaint filed on May 15, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Stripe sent a boiler plate email that, in summary, said they were not going to return any money. They have taken money from my business without any sort of due process. This is not an acceptable resolution.

  
  
  
  Sincerely,
  
  
  
  Kyle S*****

  

  Business Response

  Date: 05/18/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 16, 2025.
  

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Stripe has not provided a resolution. They are planning to keep money that is not theirs, which is not acceptable.

  
  
  Sincerely,
  
  
  
  Kyle S*****

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ******************** **** almost 3 and a half weeks ago so that I could begin getting payments from my clients from my personal small business I recently started back up and for one they did not mention until after I received my first payment from my client that that first payment would take ****************************** my stripe account to then be able to payout the funds to my personal bank account so after I waited the 10 business days for the payment in the amount of 346.26$ I then requested a payout to my personal bank account for one that I was told would be instant that was lie two I then was told by the end of the day it would be in my bank account I waited and waited still nothing so I called stripe and was told they could not locate my bank account so the payout was sent back to them so I connected ANOTHER personal account and requested the payout for 346.26$ once again and was then told wait till midnight AGAIN and it'll be in my bank acct so I waited again and midnight came and went and still nothing so I called and called and kept being told they were looking into to keep waiting still days later NOTHING and I am on the edge of losing this client because I cant get MY money to purchase the materials for what they paid me for that then takes food out of my kids mouths and bills due to be shut off waiting and waiting they cant give me no trace ID nothing iv called my bank multiple times they've yet to get any payouts pending nothing I just want MY MONEY and then I will close the stripe account and go elsewhere for my money needs screenshots attached from my bank account with no payout from stripe and from stripe saying its going to be done on may 14 2025 thank you

  

  Business Response

  Date: 05/16/2025

  Stripe confirms that it has received the complaint filed on May 15, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23332018
  
  I am rejecting this response because: I received an email from them pretty much calling me a liar and I'm still waiting for my money. I keep getting the run around and getting lied to by everybody that I've talked to. You cannot do a payout unless the money is in your account to be able to do a payout.  So clearly the money was placed back into my stripe account.When it was denied from my bank, the first time for me to be able to do a payout the second time and it's just stuck in pending.Nobody has even sent the second payout It has not been sent to the new acct info that i updated 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/18/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 16, 2025.