Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,My name is ********* ******, and I am the founder of ***********, a small U.S.-registered e-commerce business.Stripe recently terminated our account without prior warning, and is now in the process of refunding approximately $4,700 USD in customer transactions despite the fact that all corresponding orders were processed, shipped, and received by our customers.Background:-Transaction period: April 24 May 12, 2025 -Business activity: Sale of mens shapewear through a ******* store -Order fulfillment: Products were shipped from our own inventory located in ***** -Stripe's justification: Certain payments were flagged as unauthorized. We believe this is due to an automated misinterpretation related to the Zipify OCU (OneClickUpsell) app, which manages post-purchase offers. However, the customers did approve the charges, and specific flagged orders (e.g. #********, #********) were fully authorized -Client satisfaction: No chargebacks or customer disputes have occurred. Feedback has been consistently positive We have provided Stripe with all requested documentation and operated in full transparency. However, the company has chosen to close our account and refund customers without considering the harm this causes our legitimate *********** a new and very small business, this decision is financially devastating. Weve already paid for the inventory and shipping of these orders and are now being denied the revenue that rightfully belongs to us.We have always held Stripe in high regard and are extremely disappointed to be facing what we believe is an unjustified and disproportionate action.We respectfully request the following:That Stripe releases the $4,700 USD in withheld funds used to fulfill customer orders That ******************** reconsiders and reactivates our account, as we have done nothing dishonest or non-compliant Thank you for your attention to this matter.Sincerely,********* ****** Founder, ***********

  

  Business Response

  Date: 05/16/2025

  Stripe confirms that it has received the complaint filed on May 14, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23331535
  
  I am rejecting this response because it's not a real answer.
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 05/20/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 20, 2025.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe Is Holding $56,000 of My Funds Without Justification After Closing My Account
  
  I have been a LOYAL Stripe user for over 5 years and have processed over $15 million through my business accounts (multiple accounts under the same email). My dispute rate is under 0.50%, far below the industry risk threshold (1%). Without any recent dispute spike or warning, Stripe suddenly terminated my account and started holding what I had left to withdraw which was $56,000, stating they will not release my funds until August 2025—three months from now. They initially said they'd release it in May, then June, then July, and now August.
  
  This is the second time Stripe has done this to me. In 2022, they held over $600,000 of my funds for "verification" despite my clean history and low dispute rate. At that time, I had to make my case publicly online to get them to release the funds via ********** Now, it’s happening again.
  
  I’ve received no transparent explanation for the closure or reserve other than vague "risk" language. I have the same exact business I've been running since 2020, so why is NOW 5 year later my business deemed as "high risk" and you close my account and hold my money? I have complied with all terms, am fully verified, and have zero history of fraud or excessive chargebacks.
  
  Holding $56,000 without a clear legal basis or dispute activity puts my business at risk and affects my ability to pay staff, fulfill services, and operate. Some of my staff already quit due to not getting paid and this is causing irreparable harm. I don’t mind Stripe discontinuing service if that's what they want to do all of a sudden, but they cannot freeze funds I've already earned—especially when I’ve done nothing wrong.
  
  I request that Stripe:
  
  Immediately release the $56,000 in reserves, or
  
  Provide a legal explanation tied to actual dispute data or fraud triggers (which do not exist), and
  
  Provide a pathway for final reconciliation, if needed.
  
  I need this done immediately.

  

  Business Response

  Date: 05/20/2025

  Stripe confirms that it has received the complaint filed on May 14, 2025, reference number ********. We’re sorry to hear about the Complainant’s experience and are currently investigating their complaint. In order to protect the Complainant’s information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Stripe, Inc. regarding their refusal to submit an additional piece of evidence in an ongoing dispute with a card issuer.The account holder is currently recovering from a serious medical condition and has been unable to manage the dispute process themselves. Due to this, I have been assisting with the submission of required documents.During the submission process, we provided an additional document that is essential for resolving the dispute. Despite our request, Stripe has refused to forward this document to the card issuer, citing their policy of only accepting a single round of evidence submission. This policy fails to account for the special circumstances surrounding the account holders **************************** refusal to submit this critical document is causing significant harm, and we are seeking the BBBs assistance in resolving this issue.We respectfully request that Stripe review their actions and assist in ensuring that the dispute process is fair, especially when additional information is necessary.Thank you for your time and consideration.

  

  Business Response

  Date: 05/16/2025

  We note that the Complainant is based in *********, meaning that they are subject to Stripe's Stripe **************************** entity, and therefore outside scope of the BBB. In order to comply with local regulations, Stripe will reach out to the Complainant directly to address their concerns.
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23327727
  
  I am rejecting Stripes response because it does not address the core issue raised in my complaint. I did not ask to revise previously submitted evidence after a final decision had been made. Instead, I requested that Stripe forward an additional supporting document while the dispute was still pending and, to our understanding, had not yet been decided by the issuing bank. We submitted this document on May 13, 2025, which is still within the review window.
  Stripe has cited a strict policy that prevents any additional evidence after the initial submission. However, our request was made while the case was still under review not after a ruling. Denying the inclusion of relevant evidence under these circumstances prevents a fair and complete assessment of the case.
  This is not a request to change Stripes role in the dispute process, but to allow all relevant documentation to be shared before a decision is finalized.
  
  Sincerely,
  **** ******

  

  Business Response

  Date: 05/19/2025

  We note that the Complainant is based in *********, meaning that they are subject to Stripe's Stripe **************************** entity, and therefore outside scope of the BBB. In order to comply with local regulations, Stripe will reach out to the Complainant directly to address their concerns.
  

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23327727
  
  I am rejecting this response because simply because no one reached out. This is the end of this complaint, companies like just do not care about small business like us. Thank you BBB for paying attention even if we are "not under jurisdiction".
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe is about to find a racist fundraiser. Its a givesendgo for a woman who called a black boy with autism the * word. It switched from square to stripe in the middle of the night. The internet is coming for you square. We promise. It says in your policy you dont allow for that. And yet, here we are. You will be held accountable.

  

  Business Response

  Date: 05/13/2025

  Unfortunately, we are not able to locate any accounts registered to the Complainant as Company Representative. Stripe requests that they resubmit their complaint via *********************************************************** using the information found on their Stripe account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is allowing profiting off of racism. They are allowing a white woman who yells the * word at children to crowd fund for herself, and every donation is from a racist. This is illegal. The payout should be frozen per Stripe, Inc.s rules and guidelines.

  

  Business Response

  Date: 05/13/2025

  Stripe thanks the Complainant for this report but is unable to provide additional information as the Complainant is not an authorized user on the account. Please note that privacy is very important to Stripe and therefore we will never release information to parties not authorized on the Stripe account.

• Initial Complaint

  Date:05/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stripe has held $9,254.61 in reserve for 130+ days, exceeding the 120-day limit in its own Services Agreement (5.6). All compliance tasks are complete and Stripe has verified = $50 k liquidity in our linked operating account, yet support tickets are auto-closed without review. We seek either (1) an immediate payout schedule or (2) a written explanation of any specific risk factors preventing release.

  

  Business Response

  Date: 05/12/2025

  Stripe confirms that it has received the complaint filed on May 11, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding my Stripe account, which has had $5,300 USD frozen for over one year without any response or resolution from Stripe ********** account was created under a registered LLC with the sole purpose of legally commercializing Argentine products and shipping them internationally via ***** and ***. All transactions were legitimate, and our clients were properly invoiced.Despite sending over 50 emails to Stripe Support over the past year, no one has responded with any clear explanation or next steps. I have fully complied with all requested documentation and verification processes.I am seeking a formal response, a clear explanation of why the funds remain held after such a long period, and the immediate release of my $5,302.48 USD balance.I expect a resolution within 15 business days of this filing. Failure to resolve this will force me to escalate further through legal and public channels.

  

  Business Response

  Date: 05/12/2025

  Stripe confirms that it has received the complaint filed on May 09, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23309415
  
  I am rejecting this response because: 

  I have reviewed Stripes response to my complaint and I formally reject their resolution, as it does not address the core issues raised, and leaves me without access to the $5,300 USD held in my account for over a year.
  Specifically, Stripes response mentions that the funds are being retained under Section 5.6 of their Stripe Services Agreement. However, after reviewing the current and archived versions of their Services Agreement available at ******************************************, Section 5.6 does not exist. This raises serious concerns about the legitimacy and transparency of their justification.

  
  Furthermore, Stripe has failed to provide:

  
  Any specific explanation of what "high risk" behavior they detected.
  Any evidence of disputes, chargebacks, or fraudulent activity.
  Any clear process or opportunity to resolve or appeal this decision.

  
  Their refusal to release these funds, combined with a vague and unsupported explanation referencing a non-existent clause, feels unfair and abusive to small businesses like mine, who trusted Stripe to handle our transactions in good faith.

  
  Therefore, I respectfully request that BBB proceed with mediation or arbitration to help resolve this situation fairly, and ensure Stripe provides a legitimate and verifiable explanation for the withholding of these funds, or arranges for their immediate release.
  I am available to provide any further documentation or information required to support this process.
  Thank you again for your assistance.
  

  
  

  
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 05/12/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 12, 2025.
  

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23309415
  
  I am rejecting this response because: 

  Dear BBB,
  I am writing to formally reject Stripe's response to my complaint, as they have once again refused to provide any real explanation or resolution for holding $5,300 USD of my companys money for over a year.
  I operated under a registered LLC named **************, providing legal export services of Argentine products to international customers via ***** and ***. All transactions were legitimate, transparent, and aligned with our business purpose.
  Stripe has:
  Provided no specific reason for labeling my account as high risk.
  Referenced non-existent contract terms (Section 5.6) that do not appear anywhere in their published Stripe Services Agreement.
  Completely ignored my repeated requests for clarity or evidence.
  Now refuses to provide any further information, which feels like a total abuse of power and unfair treatment of a small business owner.
  I am deeply disappointed and heartbroken by how Stripe is playing with my business funds without offering any real explanation.
  This is not only unprofessional, it is unethical.
  I respectfully ask BBB to continue mediation or arbitration to help resolve this case properly. Stripes refusal to communicate or justify their actions leaves me with no other option but to keep pursuing justice through every available channel.
  Thank you again for your time and support in this matter.
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 05/15/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 12, 2025.
  

  Customer Answer

  Date: 05/16/2025

  *****
  : ********
  
  Rechazo esta respuesta porque:

  Dear BBB,
  I am writing to formally reject Stripes latest response, which once again fails to provide any real update, evidence, or explanation.
  Stripe continues to state that they have no further information, which is simply unacceptable after more than a year and a half of holding $5,300 USD from **************************, without ever explaining why.
  This is now beyond frustrating.
  We are going in circles with no resolution, no clarity, and no accountability from Stripe.
  At this point, I respectfully ask BBB to take direct action and intervene to bring this case to a real resolution.
  Stripes refusal to explain or justify their actions, while continuing to hold my funds, is unfair and abusive to small business owners like myself.
  Please help me move this case forward, as continuing to exchange meaningless messages with no new information only benefits Stripe, while I remain without my money or a valid explanation.
  I trust BBB can take stronger steps now, because I have exhausted all other options.
  Thank you for your assistance.
  
  Atentamente,
  
  ******** ******

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I operate ******************, a legitimate business based in *********, **. We have completed thousands of successful transactions with satisfied customers.On March 25, 2025, I received an unexpected email from Stripe stating that my account would be closed due to being classified as "high risk" and that my balance would no longer be available after a 5-day window (March 30, 2025). On the same day, I complied with Stripes requests, including sending required information and statements and submitting a Know Your Customer (KYC) survey to appeal the closure.Later that day, Stripe emailed again, reiterating that the account would remain closed without offering a specific reason, despite our clarification that all transactions were with known, repeat customers.I followed up multiple times:March 26, 2025: I sent a follow-up with no response.March 28, 2025: I received a final message stating again that the account was "high risk" and funds would not be released.March 28 onward: I responded again, but Stripe stopped replying.March 31, 2025: I finally received a reply just after the 5-day window expired saying the payout would not be released.I complied with all of Stripes requirements promptly and in good faith. Despite this, they have refused to release our legitimate business funds and ceased communication.Resolution Requested:I am requesting a full release of our withheld funds, which were earned through verified transactions with our customers. ********************* actions have been arbitrary, non-transparent, and have caused significant harm to my business operations.

  

  Business Response

  Date: 05/08/2025

  Stripe confirms that it has received the complaint filed on May 08, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/09/2025

  Complaint: 23305604
  
  I am rejecting Stripes response because it is yet another automated message that fails to address the specific concerns outlined in my original complaint. It offers no meaningful explanation, no resolution, and no accountability.
  I would also like to emphasize a critical point: A Stripe employee named ***** responded via email only after the stated 5-day deadline had passed, acknowledging that Stripe had failed to process refunds in accordance with their own policy. In her email, she stated:
  

  "As a result, we should have issued refunds for eligible card payments within 5 days from the date of your rejection..."
  

  This admission was not made during the 5-day window when action could have been taken it came after Stripe had already denied the payout and stopped responding to earlier communications.
  Despite this acknowledgment, Stripe neither refunded our customers nor released the funds to our business. This suggests that Stripe is knowingly retaining funds that it concedes should have been either refunded to customers or paid out to us. Instead, the money is being held indefinitely, with no path for resolution and no meaningful communication since.
  This conduct is not only unethical, but potentially unlawful. It has disrupted our operations, undermined customer trust, and caused significant financial harm to our business. We are a legitimate company, ******************, with a long-standing history of thousands of successful and verified transactions with satisfied, repeat customers. ********************* arbitrary labeling of our business as high risk has never been substantiated.
  

  Resolution Requested:
  I am requesting the immediate release of the withheld funds, or, at a minimum, detailed documentation proving that Stripe refunded each customer within the required timeframe. If such refunds were not issued as Stripe itself has admitted then the funds should be promptly disbursed to our business. The companys failure to act within its own deadlines, combined with its continued lack of transparency, is unacceptable and deeply damaging.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/11/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 09, 2025.
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23305604
  
  Stripes latest reply is once again a generic and unhelpful message that fails to address the core issue. Despite multiple requests for clarity, Stripe has provided no specific information regarding the funds being held, including when or if they will be released.
  

  What is particularly troubling is that Stripe previously acknowledged that the funds in question should have been refunded and released. However, they have failed to follow through on this admission, leaving the funds in limbo without explanation. This contradicts their own stated policies and raises serious concerns about accountability and transparency.
  

  Simply stating that they have no further information to share does not constitute a resolution. It is unacceptable for a financial services company to admit they should have returned funds, yet continue to withhold them without offering any timeline, justification, or actionable next steps.
  

  I respectfully request that this complaint remain open until Stripe provides a clear and complete explanation of:
  

  Why have the funds not been released despite their own acknowledgment?
  

  What steps are they taking to correct this?

  And when can I expect a full resolution?
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/14/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 09, 2025.
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23305604
  
  We are writing once again regarding the funds currently being held by Stripe on our account. To date, we have not received any specific explanation regarding the status of these funds or how they are being managed during the hold period.
  

  Your repeated responses stating that you have nothing else to share are unacceptable and insufficient. As the rightful owner of these funds, we have a legal and ethical right to know how they are being handled.

  Specifically, we demand answers to the following:
  

  1) Where are the funds being held? (i.e., in a custodial account, escrow, interest-bearing account, etc.)
  2) Are these funds being invested, loaned, or otherwise used by Stripe or any third party during the hold?
  

  This lack of transparency is deeply concerning and may raise serious legal and regulatory issues. If Stripe is making use of our funds in any capacity, we are entitled to know how, under what authority, and whether any compensation or interest is being accrued on our behalf.

  We hope Stripe values its partners enough to treat them with the transparency and respect they deserve.
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just opened and account recently and took some payments which is total of around 650$. All of a sudden they closed my account without any reason and frizzed my all money there . I can't withdraw money to my bank account or can't do anything. This is totally bad for my started which is just started,. If you can't offer your service to me then why you have fridge my account and money both ? Give my money back please

  

  Business Response

  Date: 05/08/2025

  Stripe confirms that it has received the complaint filed on May 08, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.
  

  Customer Answer

  Date: 05/10/2025

   
  Complaint: 23302503
  
  I am rejecting this response because: I didn't do anything illegal or anything that goes against law. I just took two payments only and you guys just deactivated it without any reason. So this is totally unacceptable and really bad for any business. Please reactivate my account
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 05/12/2025

  Stripe has no further information to share with the Complainant outside of its final response issued on May 09, 2025.
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23302503
  
  I am rejecting this response because: That shouldn't be the final response. I just started my business and you guys simply deactivated without any reason. So please reactivate my account.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Stripe, Inc. *************** Withholding We are a small business (*****************) using Stripe as our payment processor. Since October 10, 2024, Stripe has withheld $10,835.45 USD from our account. Although they returned part of the funds, $9,135.80 USD remains frozen, without any detailed explanation.Weve tried multiple times to contact their support team and legal department. The only reply referenced internal policies but failed to cite any real reason. They closed the case and never responded againeven after receiving a legal notice with a 5-day deadline.Weve been transparent and cooperative and have offered to settle the matter amicably. We simply want access to our legitimate business earnings. Instead, Stripe has ignored all communications.Were filing this complaint because Stripe has demonstrated poor accountability and has caused direct harm to our business operations.

  

  Business Response

  Date: 05/08/2025

  Stripe confirms that it has received the complaint filed on May 07, 2025, reference number ********. Were sorry to hear about the Complainants experience and are currently investigating their complaint. In order to protect the Complainants information, Stripe will issue its response to the Complainant directly via email.