Reviews

Review Details

• Review fromLisa J

  Date: 03/15/2025

  1 star
  This company was formally known as Barahonas Moving and Storage. They changed their name because of numerous complaints and and "F" rating with the Better Business Bureau. Look up Barahonas on BBB website and you will see. I left a review following my disastrous 10/24/2024 move. I have notified state investigators and they have opened a case against these thieves. Many boxes of my belongings were stolen and too many items damaged: tv's , furniture, silk lampshades. The price of the move was increased 3 times. I signed a form stating I would only claim 60 cents insurance for every pound of goods lost/damaged. I initially refused to sign and asked the mover about it. He said "no, no that's not what that means." Then he refused to load my things unless I signed. I had to vacate my apt by the end of the day and was due to start a new job in 8 days, so I signed. The move was 397 miles...what could go wrong? I filed a claim for damages and was told that I have 533 pounds of belongings missing/damaged (now this included expensive shoe/boots, silverware, etc)..the companies insurance company will only pay me $319.60! It is a scam all the way around. No wonder they have fell free to steal; they know the insurance won't pay much to their customers. DO NOT USE THIS COMPANY! I can only hope that the state officials will penalize them. I also filed a report with a TV consumer reporter. Maybe if they are exposed on TV the business will be shut down. I left a 1 star rating because you have to pick one in order for the review to be filed, but 1 star is too good for these criminals. They should be in prison!

• Review fromNick V

  Date: 01/22/2025

  1 star
  Safe Ship Moving Services hired this moving company for a cross state move I had from ** to ** and Im beyond disappointed with these movers. They damaged multiple high end items of mine during their move and when they came to pick up my stuff in **********, their movers had no clue which items they were moving after I gave Safe Ship a clear inventory list of which items are being moved.Frontline referred me to an insurance company they are using based in ******* to file a claim for the damages. I filed a claim through their insurance company and got no response after 4 months. I filed again and agreed with Frontline to have them monitor the 2nd claim. I have yet to hear from Frontline or their insurance company on the second claim submission. Im also getting far less back than the dollar amount of furniture that was damaged and the head of Frontline, ****** is super unresponsive.Disgrace of a moving company and should not be allowed to operate if they continue to perform this poorly.

• Review fromAnthony A

  Date: 12/18/2024

  1 star
  I used this company to move in-state in **********, about four hours away. With such a short distance I didn't understand why it took 10 days to deliver my furniture. When I unpacked it, I found that my 85" had been broken. I looked at the TV moving box (which I was required to purchase myself) and there was about a foot-long gash in the area of the box where the damage to the TV was. That long of a gash indicated that it was not an accident, but clearly negligence.

• Review fromDM L

  Date: 07/18/2024

  1 star
  First off they sent a truck that had none of my items on it on July 1, 2024, and then told me my items were in ** when they were still in the storage unit in ** and not shipped. My items were delivered on July 18 but they were missing 5 items all totaled $2500 and now have no answers.Suggestion to all thinking about using Frontline Moving -- DONT

• Review fromRobin F

  Date: 07/03/2024

  1 star
  DO NOT USE THIS COMPANY!!!!They are unprofessional and will not return calls. They were to deliver my furniture on June 15th and as of today, I do not have my belongings. I have been told by *****, when he calls me back, that he has made several calls to the driver, *****************************, to see where he is and has not called back. Then when ******** called *****, I was informed that my belongings would be delivered in 3 days. That was seven days ago. Now, I am not able to get ahold of them at all. I filed a fraud claim through **** where ***************************. A police report has been filed and then I will be going to court. I relocated from ********* to ********** and have nothing!!!. I feel like everything I own has been taken from me and now have to start over.The worse part is that my deceased husband and mothers ashes are on that truck. Those cant be replaced.

• Review fromCorey M

  Date: 07/02/2024

  1 star
  I moved from ** to AZ so anyone who use this company beware. Worst mover ever. My problem started with pick-up being 5 hours late. The paperwork they had to track my property was quick and mover employee had no way to give me copy of paperwork and would not let me take a picture. Big mistake on my part . I left happy my stuff was on way . Contract stated they had 30 business days to deliver . Delivery Came and i am missing items and every box and container is damaged. I was told to email claims department but after half assed reply i am ghosted. I guess my barbell and paintings are gone forever. Never use rhis company

• Review fromRita P

  Date: 06/30/2024

  1 star
  Please run from this company. You are quoted one price and on the day of your move the are going to increase at least $500 or more. The movers do not care about your things. While moving my furniture in my new home they dented up walls, scratched furniture and did a half way job any assembling my furniture. Several of my things were missing with no explanation. None of the movers speak English so that makes it even worse. I really want to take away the 1 star I gave them but had to leave one just to write this review.There was no professionalism. I have to let the movers know in Spanish app several times to get off the phone and do their jobs.Please if you book through Safeship please tell them not to put you with Frontline movers.

• Review fromBrandi R

  Date: 06/28/2024

  1 star
  Do not use this company! This was the worst moving experience that I have ever experienced. The lack of communication from the day of moving until the move was over was horrible! The movers were rude and unprofessional. They changed the price of the move two different times during the move, even though I followed their protocol as far as completing the online assessment and completing the itemized itinerary so that square footage could be acquired. I spoke to several managers due to the extreme unprofessionalism of the movers and moving process and was told that an investigation would occur and that I would be compensated for my loss of time due to them being late on both days, having to deal with rude movers and just the overall unhappiness of the moving process. They damaged some of my belongings during the move due to their lack of properly packing and caring for my items during the move from ** to **. I will never use their services again and I highly suggest that no one does. They will rip you off with their prices, not communicate effectively once they have received their first payment and have no concern for their customers. They only care about getting as much money as they can out of you and they will not take care of your items once they are on their truck!! Beware of their shady business practices because I am certain they are not abiding by all of the consumer laws!

• Review fromKJ L

  Date: 06/17/2024

  1 star
  Do not hire. They breached contract bc they never provided insurance and workers comp forms to enter my building and deliver furniture and boxes. Had to hire someone else to get stuff off the truck. They hired a 13 year old boy (who may have been *** trafficked) to come with the driver who showed up in unmarked truck to my apt building. They also left some of my belongings at another customers home in another state and that guy was nice enough to call me as my stuff was clearly marked. They also damaged my furniture. They have violated state and fed laws not having insurance for workers and are hiring kids. May be trafficking ring. Have called local state authorities and given statement. Stay away from this company

• Review fromDarrin F

  Date: 04/06/2024

  1 star
  The review I'm posting I'm copying from another review on this site (**********) to immediately WARN YOU until I can write my review. FURNITURE STOLEN & what did arrive severely DAMAGED.DO NOT USE THEM!!! THEY ARE NOTHING BUT SCAMMERS AND THE ENTIRE EXPERIENCE IS MISERABLE. I want my money back for the extra charges. I was quoted at **** and ended up paying *****! They need to be stopped immediately!