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Business Profile

Building and Construction

Builders Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 373 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order back in Oct 20th and have gotten 3 new ETA original for 3-4 weeks from purchase, second was mid December. I than sent emails getting response to expect it mid January, but that also did not happen. I than called them to get a live person on the phone and they told me the order looks to be secure for Mid February but they have not sent any updates or tracking at this time and its Feb 6th. Can I get help cancelling and getting the money I have spent on it. It seems I am not the only one this has happened to and many 1 star reviews I guess I missed since there are so many 5 star that seem to be a bit far fetched. I just want to Cancel this order and get my payments to stop being deducted monthly.

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flooring on Sunday October 2nd. I called and cancelled the order on Tuesday October 4th because I found what I needed locally. (Not figuring this would be an issue since it says it can take 10 weeks or so to ship.)The guy stated he would process my request. The charge on my card was reversed about 2 weeks later. Then my card was charged again on November 1st for the same $989. I am still waiting on it to be refunded as of February. Ive never gotten an order of flooring and my money is just tied up out there. I have sent multiple emails and get an automated response that someone will contact me in 3-5 business days. No contact. I have literally sat on the phone and dialed and redialed for hours at a time to try to speak to someone. After 7 minutes, it goes to a voicemail. I no longer leave messages because no one calls back anyway. I cannot get in touch with anyone yet they have my money.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/7/2022 my daughter **** and I received an order delivery confirmation from Super Arbor. The order was for a wheeled tool chest for my daughter's riding tack. The order was delivered on 9/8. We contacted Super Arbor on 9/9 to request a return and refund. We emailed Super Arbor on 9/9, 9/11, 9/13, 9/15, 9/16, and 9/17 requesting a RA for the item. I received an RA on 9/17. The box was picked up by ********** on 9/20, and we confirmed this with Super Arbor. We received an email from Super Arbor on 9/24 staring they would forward the confirmation for refund processing. On 10/18 we emailed to find out when the refund was to be issued since it has not been sent, and Super Arbor stated they'd follow up with their refund team. On 11/10 we emailed again about the refund, and Super Arbor claimed that they refunded our order and to allow **** business days for the refund to process. We contacted Super Arbor on 12/4, 12/6, and 12/13 to inquire about the refund. As of 2/6/2023 we have still not received a refund of order #****** from Super Arbor.

  • Initial Complaint

    Date:02/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22, 2022, I placed an order # ****** for tiles and grout. I received the tiles but not the grout. I have received emails stating they are going to refund for the grout. Only thing I received are automatic emails and no return phone calls. I have not received the refund. On Nov. 16, 2022, I placed and order # ****** for tiles. The tiles were delivered to the ******* fulfillment center damaged. I have gone to the fulfillment center, and no one was there to assist me. I have called and emailed for a refund. All I get is automatic return emails and no return phone calls. I have not received the refund. The amount due for refund is order # ****** $ *****. The amount due for refund is order # ****** $ ******.

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** (from Oct 28,2022) Ellipse 55 in. W x 22 in. D Solid Surface Vanity Top in White with White ***** 1 $273.54 Subtotal $273.54 Shipping $39.99 Taxes $0.00 Total $313.53 USD The delivery was postponed several times . As a result, I haven't got it yet. I claimed cancelling my order and getting my money back on Jan 17, 2023. I was promised that I would get a response and my payment back within **** business day. Nobody contacted me and I worry about my money. Please, help me to get my money (refund) back.***********************************

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/09/2022 I ordered Linoleum for $301.18 (Order #******). I was told delivery would be in 4 weeks. On 11/2/2022 I was told the Linoleum would be delivered between 11/20 - 11/23 and then sent tracking info. Then on 11/15 I was sent an email letting me know that the Linoleum would be delivered on 11/17. I waited all day for it to be delivered only to be told that it'd be delivered the next day so I waited that day as well. Then I was told the "Delivery" was to the local delivery company (Ryder) vice to me. on 12/14 I was told by ***** that the Linoleum was lost and they sent notification to Super Arbor to refund my money. That same day Super Arbor sent me an email saying refund was issued and to give it **** business days. on 1/25/2023 I sent an angry email to Super Arbor telling them I was going to report them to the BBB and the State ************************* and received an email from them saying they were "following up" on the request and they would send me a confirmation email. I have not heard from them since. It's been almost 4 months since I initially ordered the Linoleum and 2 months waiting for a refund. I am tired of waiting! When I went onto your BBB Site I noticed that this company has had many complaints. Please help me get the refund I have been asking for.

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nature of the dispute is that I was charged an item before it was fulfilled. I requested a cancellation. I paid $249.87 for the items. They never cancelled it. After 146 days the items were delivered with no prior notice. I have tried to resolve the problem through numerous emails and am just getting a run around. the account is ********* order #****** On 10/22/22 I had ordered some tiles from Super Arbor. I called the company first to verify that they had the tiles in stock, of which I was informed they did. I received an email that day telling me the order was getting ready to be shipped and it would take **** weeks. According to my account as of 09/03/22 the order had not been fulfilled, yet I was charged the amount on 09/30/22. I contacted the company and requested a cancellation of which they replied the request was forwarded to their team and to allow them 3-5 business days to review the cancellation request.10/13/22 I wrote informing them that they had not sent me another email 10/14/22 received an email saying that they had followed up on my cancellation request and once processed would send an email.01/14/23 sent an email stating that issue is still not resolved and have received no further emails from them, nor has my payment been refunded. 01/26/23 the order arrived at my door via pickup truck. I was not home, driver informed person who was that it was paid for so they accepted. 2 hours after delivery I received an email stating that order was on its way. 01/26/23 to 01/29/23 9 emails went back and forth to address issue. Last one from the company requested I send them a recording of the conversation regarding my asking them if they had the item in stock. I replied why would I have a recording of that conversation. I have heard nothing from them since. Do you need copies of the emails?Thank You *********

  • Initial Complaint

    Date:02/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 12/5/2022 Amount of money paid: $564.32 What business committed to provide:Refund for cancelled order.Nature of Dispute: We paid for what was to be a 42 in vanity, based on their misleading listing (see screenshot 1, attached). Not long after this we received an email asking us to confirm the size we needed, which was odd considering it was in the title of the listing. When I confirmed this, we received an additional invoice of $998.01 - nearly a $1000 more than what was advertised. Apparently, as it was explained to us, the price we paid was for the 36in vanity despite the listing title featuring a 42in. After multiple attempts at getting this response, we decided to not only reject the additional invoice, but to cancel the order altogether. It's been nearly two months and we have yet to received a refund or confirmation of cancellation. I've spoken with Super Arbor **** ***** who is the only person ******* the phones and online chat on their website who has assured me multiple times that we will be hearing from their cancellation department within **** days. Multiple follow **** including one final one this week, and we are still at square one. In summary, we just want a refund of the $564.32 initially paid and a clear confirmation of this being cancelled as we will not be paying the additional amount. I mentioned to them in my last correspondence that should this not be resolved by week's end, I would be filing a complaint with the Better Business Bureau. When that did not yield a response, I decided I will not be waiting any further and am taking action in hopes of getting this resolved. Whether or not the business has tried to resolve the problem:They have done absolutely nothing in trying to resolve the problem. Their communication is terrible and I keep getting the runaround.Order #:125639

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for flooring on 11/26/22 ($954.86 + $39.99 Shipping = $994.85). I sent an email on 12/01/22 asking how the flooring would ship ************ and if it was coming via freight truck that we would like to have it delivered to my husband's workplace as they have a forklift (and there are 30 packages of flooring). I received an automated message that I would hear back in 3-5 business days, but I did not receive a response. On 12/12/22, my credit card was charged $994.85. On 12/14/22, I received an email invoice requiring I pay an additional $699 in "Freight Shipping Fee" followed by an email on 12/15/22 reminding me to pay the invoice in order to ship my product. I replied back the same day letting them know I was not made aware there would be additional freight charges, as the shipping was stated as $39.99. I asked to cancel my order and receive a full refund back to the credit card I paid with. I received no response. I called the company on 12/23/22 and spoke to a representative who told me my order was cancelled and he would send the request to "the team" but to allow **** days for a refund. He also told me I would receive an email confirmation that day. I received nothing. I have called the company numerous times and have never been able to speak to a rep again. I only get a voicemail option, but no one has ever returned any of my messages. On 01/13/22, I finally received an email reply to my 12/15 email, explaining the $39.99 shipping only includes up to 40 pounds so I needed to pay the $699 freight invoice and then they would process my order for shipment. I replied again letting them know I wanted to cancel my order and receive a refund of $994.85. On 01/17/23, I received an email: "We will forward your request to the team. Please allow them **** business days to review and process this request." It has now been 10 business days and there is no sign on a refund on my credit card. I just want my money back for order #******.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought laminate flooring (Pergo xp highland hickory 10mm) and paid $672, weeks passed and I didn't hear from Super Arbor, I emailed them and they replied that the flooring was on back order, I waiter another month or so and contacted them again, but still no sight on when I would be getting what I bought and paid in full.....I have been emailing and requested to cancel the order and get my money back, they replied that the refund department will work on it and that I should be getting the money soon...however this is being going on for 14 months now and I have no answer and no money refunded to me. Note that I have the emails that I sent them as well as their replies with empty promises.I'm looking to find some sort of information on this business and find out how to proceed on getting my money back.

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