We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building and Construction

Builders Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building and Construction.

Complaints

Customer Complaints Summary

  • 373 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/7/2022 I placed order # ****** for a monte ***** fireplace with bookshelf in antique gray for the advertised price $1956.29 delivery time 2-7 weeks.on 11//18/2022 I was told that the antique gray color was discontinued & the same bookshelf fireplace was available in white so I agreed to take the white one if it was the same price.on 11/23/2022 they wanted $3,537.39 for the white bookshelf fireplace I told them that I couldn't afford that much so please refund my$1,956.29 to my debit card, they told me that my request for a refund was sent to there team please allow 10 days to review cancellation requests 12/13/2023 I emailed super Arbor it's been 20 days since I've requested a refund please refund my $1,956.29 within 7 days so we can close this matter without any litigations they again said that it will be sent to there team for review .Today is 1/27/2023 & I'm still waiting for my refund.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amount : $634.93 ($559.00+$39.99 Shipping +$35.94 Taxes)Order number: ****** Order date : 11/27/22 Order item : Christmas tree (Holiday living 12-ft ******* Fir Pre-Lit Traditional Artificial Christmas Tree with **** Color Changing Color Changing LED Lights)On 11/27/22 I ordered a Christmas tree and paid via AmEx.1/2/23 I sent email requesting an update and received automated response on 1/2/22 ' This is an automated message to let you know that we've received your message. You will hear back from one of our customer agents in the next 3-5 Business days. Thank you for your patience! Super Arbor Team'On 1/3/23 I received another automated response ' We will forward your request to the team. Please allow them **** business days to review and process this request. In the meantime, please let us know if you have any questions or concerns.Thanks, Super Arbor Team On 1/17/23 I sent another email ' It's been longer than **** business days. Please contact me at ************** to let me know status. Nobody answers your business phone and nobody returns my calls. I would like to talk to someone at your company before I contact the better business bureau. Thank you, ************************* I've tried to call several times but it disconnects after 10+ minutes. And on 1/27/23 I called and waited 8 minutes and was able to leave a message. I also sent another email as it's been 10 days, last email I sent dtd 1/17/23 and today is 1/27/23 to please have someone contact me regarding this order. I would like a refund. Thank you,Signed ************************* Dtd 1/27/22 At this point I want to cancel my order, and get a refund.

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 15, 2022, I purchased flooring for the amount of $311.73 with an expected ship date of **** weeks. I never received any shipping information, and after the 10 weeks had passed, I contacted the company. They reported that the flooring would take over another month. I then requested my order be canceled due to non-fulfillment. They requested 3-5 business days to process a refund. The refund never arrived, and I contacted them again, but still no resolution.

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had paid $2745.49 for ****** Maple Flooring. I had called before making the purchase and they told they had in stock. Last week I called for an update and the man told me it would ship this week. Still no shipment. Now they refuse to answer the phone and/or emails. I want to know where this product is at or my money back.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered flooring 4/21/22 for $609.78. Company was contacted multiple times via email saying a backorder. Product never shipped and company will not answer calls nor emails to refund the money.

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 14th, 2022 ordered items still have not received the items called the company many times the same person states they will send the items and I never received the items. I have requested my money be returned been denied. It's been over two months with no items no money.

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ***** date: 4/24/22 I ordered the beacon oak flooring from super arbor but they kept delaying the order saying it was not in stock. I found out that this flooring has been discontinued. So this business is putting items up for sale that are no longer in stock from the vendor but they kept giving me the run around. So I eventually had the flooring replaced with another flooring through super arbor which I received in November 2022. But due to the long wait my contractor was not able to book me for the flooring until January 2023. I have some unused flooring in the box that I wanted to return but they refused to accept it. But due to their many delays and lying about in stock items I am past the 30 day return policy. I would like to get a refund on the unused flooring.

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 10/16/22 and had to follow-up several times and the order kept getting delayed. Finally I reached out to Super Arbor about a refund due to the extreme delay. Super Arbor did acknowledge my refund request on 12/17/22 and stated they would review within **** business days. Since then, I have followed-up via email several times, tried calling and leaving a voicemail and using their contact form on their website with no response. All I want is a refund for the product I never received.

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tub online with them on 10/3/2022 for $1220.01 (order no. #******). They emailed me that it would be shipped 1st or 2nd week of Nov. They did not. When I inquired again, they said it would be shipped end of Nov. I could not delay my remodeling project any further so I requested cancellation in the email. They replied on 10/31: we'll forward the request to the team. Please allow them 3-5 business days to review and process the request. Two weeks later I inquired via email when I'd receive the refund. No response. I filed a dispute with my credit card company, and in mid- Dec. they told my card company to allow them to work with me directly. But they never contacted me. I emailed them on 1/12/23, and again on 1/25/23, no response what so ever. They mentioned 20% cancellation fee with my card company but it is not justified. I cancelled it because they did not ship the product; they also caused delay in my project and some trouble for me, and they has never taken initiative to resolve the issue.

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a storm door for a total plus shipping for ****** said it would be 7weeks I emailed them after 7weeks they said my order was canceled and they credited my debit card which was never done when asked they said to call my bank and my bank said nothing credited emailed them again said they owe me nothing which they do

Builders Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.