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Business Profile

Internet Services

Yubico, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Yubikey that was working perfectly, however eventually it would not even turn on. This is unfortunate because after talking to a rep, he stated there was nothing he could do as the product fell out of warranty. Still trying to see if there is an alternative solution as I would like to continue being a Yubikey customer.

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one of their products in good faith, thinking that there would be technical support. This is crucial because there is a lot of technical nomenclature surrounding this product that is not easily understood even by a very tech savvy individual. The website that is supposed to be the "step by step" instructions is very confusing. One of the first things this webpage says after you've spent $55 on one of their products, is that you need to buy another $55 product to have as a spare. I think that is very deceptive. Regardless, I consider myself to be rather tech savvy. I work in the IT industry. But their website just seems to be a mishmash of unrelated information.I called the number for the company and they flat out said they don't offer phone support and if you aren't calling about sales do not leave a message. Talk about rude. The only support they offer is by email and that support has left a lot to be desired. There is no way that you can troubleshoot this kind of technology over an email volley that is many hours between each email. There are just too many questions. The bottom line is that this company does not seem to care about its customers. I really feel like I've been led down the garden path.

Yubico, Inc. is NOT a BBB Accredited Business.

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