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Business Profile

Ink Cartridge Refills

Data Direct Systems Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ink Cartridge Refills.

Complaints

This profile includes complaints for Data Direct Systems Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Data Direct Systems Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was called and offered a free trial to get started with this "company" and if we liked the product we could order more. However, they kept automatically sending excessive amounts of toner without confirming if we liked the product or were using it or not. I've called and emailed asking to stop the service after paying for the products already received. Was told in November that we were not on an automatic shipping services and that we would not be receiving anymore unless we specifically ordered. Two weeks later we receive another shipment that was not ordered. I asked for a return label for two reasons 1 - we did no order it and 2 - because the printer is broken and we can not use any of the toner that was paid for in the past let alone this shipment. I have emailed and called multiple times with no response until today. ***** called and was rude and argumentative with several members of my team. Attempted to call him back myself was was met with an unhelpful and combative person refusing to send us a return label and was extremely belittling.

      Business Response

      Date: 12/14/2023

       The sales manager at Data Direct Systems Inc. has initiated an account closure for ****************************.   A UPS return label has since been issued and will be emailed to the contact person (*************************) within 24hrs.

      Upon receipt of all  items shipped to **************************** , Data Direct Systems will close the account and remove **************************** from it's sales database.  There will be no further contact with ****** company once our shipping

      manager confirms the return is complete.

      Please accept my apology for any misunderstanding and or confusion  between our sales department and ****************************..

      Sincerely,

      **********************; / ****.serv.mgr.

       

    • Initial Complaint

      Date:08/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is not worth wasting your time over. The initial call was a "trial" toner cartridge which only had to be paid for if satisfied with the product. Honestly, I believe this trial cartridge is what broke our printer. Within just a few weeks of using the trial product, we received several invoices for additional toner without ever placing an order. We had no clue that they were sending us more toner until we received invoices. The invoices that were received for these were more than triple the price of what we typically could have purchased them for. They've sent gift cards and money orders as incentive to keep our business, even though we have no reason to keep using their product. After several attempts to contact them regarding sending the product back since our printer is not even properly functioning, they continued to make calls to our place of business about collecting payment. It makes no sense. All we want to do is return the product and so called "incentives" and be left alone. This company is a scam.

      Business Response

      Date: 08/09/2023

      The sales manager has assured me that  WINGFIELD'S  account  with ********************** has been closed since 8-1-2023 and that the company will no longer be contacted by any

      member of our sales staff.

    • Initial Complaint

      Date:06/12/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few weeks ago, the medical practice I manage received a call from this company about toner cartridges. The employee who took the call initially said she had trouble understanding or making sense of what the caller was saying but it was something about our toner cartridges. Assuming it was the company that we have a contract with that auto ships our toner, that employee transferred the call to me. I guess that is how he got my name, I have never heard of this company and definitely do not purchase toner from them. I also received a random gift card in the mail from the company but wasn't sure why I received it. Today, 6/12/23, I receive a toner and an invoice for $499.00. I will gladly send this toner back along with the gift card if they can provide me a return label as well as cancel this invoice AND never contact my office again! The other option is I can turn this over to our practice attorney.

      Business Response

      Date: 06/14/2023

      We would like to apologize for the apparent miscommunication between one of our sales staff and one of the employees  at the MIDWEST ORTHOPEDIC PAIN & SPINE CO.

      It appears that each of the employees could have been more cognizant of the conversation.

      I have since instructed my shipping department to issue (Via Email)  a *** return label as well as a credited invoice for the total amount of the merchandise.  Upon receipt of the toner, your

      account will be closed per your request.

      Sincerely,

      *********************** / cust.serv.mgr.

       

       

       

       

       

       

      Customer Answer

      Date: 06/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exactly the same thing happened to me with Data Direct System, I received a call, I told him that I was not interested in buying cartridges but they were still sent and with an invoice. I have tried to send emails, to call to return them, I have spoken a couple of times with someone and they tell me that they will solve it for me and still nothing.

      Business Response

      Date: 11/17/2022

      Business Response /* (1000, 5, 2022/11/02) */ Please accept my apology concerning your unfortunate experience with one of our customer service representatives. Data Direct Systems has since closed the account of SOUTHEASTERN FOOD SUPPLIES and removed the company's profile from our sales database. We are in receipt of the unwanted (returned) toner. There will be no further contact.

    • Initial Complaint

      Date:10/21/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited products being sent to our company and later invoiced for it. This company is a scam company. They find offices that have printers and ask who orders the products for your printer. Then they create a fake order and say that person made the order and sent your ink for your printer. They drop ship the order and do not accept returns. Then they invoice you triple the price of the toner. We did not even realize that they were sending us ink until we received an invoice. No one ever ordered ink from them. We already have an auto-ship with our printer company for our ink. They fish for enough information to create a fraud order on our company's behalf. This company should be fined for its fraud and scams.

      Business Response

      Date: 11/03/2022

      Business Response /* (1000, 5, 2022/10/26) */ Please accept our sincere apology regarding the mis-understanding between our sales staff and one of your company representatives. I have since alerted our sales department to reframe from contacting your company and to have your company's profile deleted from their sales base. Consumer Response /* (2000, 7, 2022/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

    • Initial Complaint

      Date:10/19/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from this company saying they were sending free ink to try. I received the ink but they also sent an invoice. I want to send the ink back because I obviously do not want to pay for ink I obviously do not want! I went online to find a shipping address to send the ink back to and it seems that a lot of people have had the same issue. I am sending the ink back to the company address listed and if the charge me for the ink I will refuse to pay. I will be tracking the shipment back to the company so I have proof that I did not keep the ink but I also returned the ink. I wrote a message in the box that I sent the ink back in stating that I did not want the ink and I would like to be taken off their call list. I do not appreciate a scam company!! Please leave me alone and stop calling me and sending me sketchy ink.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/10/20) */ Please accept our apology concerning your experience with one of our sales staff. At Data Direct Systems we encourage our sales personnel to be pleasant, truthful and professional. I regret one of our representatives fell short of this mark. I have since notified our shipping department to expect the return of any and all items shipped to you from Data Direct Systems, upon receipt of the returned items your invoice will automatically cancel. Your company's information has been deleted from our sales department database resulting in no further contact.

    • Initial Complaint

      Date:10/12/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two or three weeks ago I received a call from a salesperson trying to sell toner cartridges. I explained that we weren't interested we are happy with where we currently get them. He then said he could send me two free toner cartridges to show that they are high quality. He said there was no commitment, but if I liked the quality of the toner cartridges I could begin to do business with them. They sent the ***** *********** and then today ********** I receive an invoice for the cartridges. This clearly seems like a scam. I called both numbers on the invoice to talk to them about my concerns, but both numbers go straight to voice mail. Phone number #X: XXX-XXX-XXXX. Phone #X: XXX-XXX-XXXX. They said the toner cartridges would be free, then sent me an invoice. I did not agree to the price, or to pay any amount.

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/14) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXX Contact Email: ******************************** Our sales promotion for toner cartridges are sent to potential customers on an open billing in order to allow a fair assessment of the performance of the cartridge before any payment is due. I apologize for any misunderstanding concerning Mr. ******** and our sales staff. I have since instructed the sales dept. to delete the ******* ******** *** company from their sales database and discontinue any contact with the company. Finally, a *** return label has been issued for the returb of any unwanted items. Consumer Response /* (2000, 7, 2022/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like others in these**** reviews, a sales rep called me. He offered to try FREE toner cartridges to see if we liked them and wanted to keep ordering from them. I received the toner, but didn't use them as I was afraid of the quality and generic nature of them. A few days later, I just received AN INVOICE FROM THEM. They. Said. It. Was. Free Scam alert, I'm sending these cartridges back and not giving them our money.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/09/08) */ Please accept our apology concerning your stated unpleasant experience with one of our sales staff, per your request Data Data Systems will delete your company information and discontinue all contact . The ****************** company may return use or dispose of merchandise. Business Response /* (-10, 6, 2022/09/08) */ Business supplied email: ******************************** ***********

    • Initial Complaint

      Date:08/24/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that we could try some cartridges for free and see how it was great deal. So they said they sent the cartridges and I have never received the product. I tracked the package and it was signed at a different office. The signature was someone that does not work at our office. I have tried to call and speak to someone and also sent faxes and email with NO response. Now I'm receiving a past due bill for something I do not have. Very bad business. We are a small office and I am the only one at the front. There is Dr. ***** and one more employee. ***************************

      Business Response

      Date: 09/09/2022

      Business Response /* (1000, 8, 2022/09/09) */ Please accept our apology regarding your unfortunate experience with one of the sales staff here at Data Direct Systems. Per your complaint request, I have instructed our sales department to delete your company's profile from the sales database. Your invoice number XXXXX has since been canceled. There will be no further contact. Business Response /* (-10, 9, 2022/09/09) */ Business supplied email: ******************************** Use this address for any contact with the ********************** Consumer Response /* (2000, 11, 2022/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will accept the respone due to the fact we do not have product. Thank you

    Data Direct Systems Inc. is NOT a BBB Accredited Business.

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