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Business Profile

Animal Identification

US Bully Registry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Identification.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 28 2022 I paid for registration with rush delivery I received an email on Jan 3 2023 saying they are behind and will get out after holidays, so I waited. Feb 3 2023 I asked about paperwork they said it was mailed out on January 6 but don't have any proof, they said wait and see if it comes back I waited, Feb 13 I asked about paperwork no one got back to me, I kept emailing they said they didn't have it and want to recharge me to get paperwork that I never got and paid rush for.

    Business Response

    Date: 02/27/2023

    Hello,
    We have been emailing with Mr. ********** and have let him know the following information:
    We received his litter application 12/28/2022 while we were closed for the holiday, but we were doing some processing.
    We verified his litter and charged him 1/3/2023 (6 days but we were closed until 1/3/2023), his litter was processed and mailed out on 1/6/2023 (3 days from starting processing)
    The paperwork was mailed to the address that he gave us that he used when he registered his female dog on 07/29/2021, he did not write anything in the comments that his address changed.

    According to our application Mr. ********** SELECTED the following service:

    $30.00 US REGULAR REG 
    SERVICE SELECTED
    $15.00 RUSH FEE (PROCESSED WITHIN 7 BUSINESS DAYS W/REGULAR MAILING)
    TOTAL PAID $46.70

    Now we do offer on the same application RUSH SERVICES that include USPS tracking ($10.00, $25.00 or $40.00) which Mr. ********** did NOT select.

    We have told him that he could wait another week, ask his post office, or that he should have paid for tracking for his paperwork. 
    We do offer REPRINTS which we sent him the form that he could have filled out and we would send back out his paperwork, but he has refused.

    Our policy is that once mailed we are not the post office and we get many "returned" mail and we gladly will mail back out to the person(s), but if we don't get it back in the mail then it's "DELIVERED."
    DECEMBER***** ****************-05 X ******-06***-***-****CC1LITTER APP PRIORITY******-01-02$46.701/3/20231/6/2023





    		23




    12/28/20222022

    Thank you,
    ******** 




    Customer Answer

    Date: 02/28/2023

     I am rejecting this response because:


    I have already paid for those services not sure why I would pay it again when I didn't get it the first time. How do I know they even sent the items how. Seems like scam.

    Business Response

    Date: 03/01/2023

    Hello,
    Again, we have already explained that we keep a detailed mail tracking database that our staff inputs every application that we mail out, in order for the mail tracking database to have the information it is taken off the actual paperwork application that was processed with us.
    Our policy is that we mail everything out USPS, if the mail comes back, we contact that person and make sure the address is correct and mail back out.

    IF we DO NOT GET IT BACK it is considered delivered.

    All registries have the same guidelines, we are no different.

    ********


  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid rush deliver for litter registration in December they sent an email saying they are behind even on rush so I waited, I emailed them they sent me a usps tracking number I contacted usps they said they lost the paperwork so I emailed usbr asking to send me a new set and they said I need to pay for a new set even though their tracking number shows I never got the first set. I feel like they are scamming me by making me pay 2 times for something I never got how do I know I will get the 2nd set and they will not do this to me again.

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