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Business Profile

Insurance Companies

Orr & Associates Insurance Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hired *** and Associates to obtain a workers compensation policy for my construction company . We had used then for a couple years but the last policy they obtained for ** from BirkleyNet had a high wage requirement in it , We were not aware what this requirement was since we had given our current payroll report to *** and associates from ADP to obtain quotes . The policy was $15,000 for 4 employees for the year . after the policy term ended we were presented with a renewal for the same policy with BirkleyNet we again accepted the policy . 8 months after our first policy ended BirkleyNet completed an audit and presented us with an additional premium for $18,000 . This was because they said their policy required our employees to be paid $40.00 per hour and we paid $35.00 . This was not presented to us by *** and associates and they did not seem to know and care about it . They said we had to deal with the insurance company directly . This is why I hired a licensed Insurance broker to represent us in obtaining insurance . Their excuse was they never used this insurance company before . Thats not an excuse as I am being required to pay $68,000 for a workers compensation policy that was originally quoted to be $30,000.00.

    Business Response

    Date: 10/25/2023

    10/25/2023 - I have spoken to the insured and I am reaching out to the Carrier to discover what options are available.   I expect to have some sort of resolution in the next 10 days and will communicate that to the insured.  

Orr & Associates Insurance Service is NOT a BBB Accredited Business.

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