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Business Profile

Winemaking Supplies

Thornton Winery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Winemaking Supplies.

Complaints

This profile includes complaints for Thornton Winery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thornton Winery has 2 locations, listed below.

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    • Thornton Winery

      32575 Rancho California Road Temecula, CA 92591-4935

    • Thornton Winery

      PO Box 9008 Temecula, CA 92589-9008

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 concert tickets from Thornton Winery to see jazz artist *************************** and & ******************* on April 15, 2024, in the amount of $206.00. When I tried to print the tickets the message said, "You will receive a link to e-ticket via email prior to the performance date." I was under the impression it would only take a few days because normally when you purchase tickets online you receive them right away because it is electronic. I contacted the event Department on May 23, 2024, and was told by ************************* that they had a lot of fraud last year and was trying something different. It is very common for businesses to experience fraudulent activity over the internet, but once money is received you have to produce the product. This wasn't mentioned in the advertisement that your tickets would be delayed because of dishonest people. On May 24, 2024, I responded via email and also phoned event Mgr. *************************, that fraudulent activity over the internet is the FBI territory. On July 8, 2024, I sent another email indicating I need my tickets to be released so that there wouldn't be any interruption at my end. ************************* responded by saying I would receive an email from TIX on July 24th at 7 p.m. The concert date is July 27th, if they are going to hold people tickets for 3 months then the box office shouldn't start selling tickets until the month of the event. Is it legal for ******* Winery to hold event tickets after receiving payment for reasons not indicated in their advertisement.

      Business Response

      Date: 07/23/2024

      Our Events Manager contacted the consumer and explained our company policy regarding our ticket practices.  We recently had a change to how tickets were distributed when purchased vs when delivered due to fraudulent activity incurred last year.  We have contacted the ticket company to change the wording to be more specific on when consumer will receive their ticket. 

      Consumer was contacted and the situation was explained to her in more detail about this situation.  She was satisfied with the explanation.  

    Thornton Winery is NOT a BBB Accredited Business.

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