Complaints
This profile includes complaints for YourScoreAndMore.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 77 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/17/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Used in a scam for renters application fee and there is no way to cancel membership and is charging $10 per month feeBusiness Response
Date: 07/17/2025
Our findings show that on 07/09/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com. We have no record of the customer contacting us during the trial period to cancel the membership or after the membership commenced. As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the weekly membership. The attempted charge was declined by the customer’s bank. All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. It is important to note that the customer completed the verification process and viewed their credit report and last logged into their account on 7/16/25.
We offer our customers multiple options to cancel their subscription, they may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on their monthly credit card statement. Again, the customer did not contact us to cancel the membership. We record all calls for quality assurance purposes and document all contacts. We provide customers with a cancellation number and send an email confirming the cancellation immediately.
On 07/17/2025, the customer’s account was canceled. No charges were collected. Please let us know if you require further information.Initial Complaint
Date:07/14/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 13th I was tricked by a fraudulent landlord advertising a rental unit that doesn’t exist on the market. They told me I needed to do a credit check from this website. I put in my information before I had realized it was fraud. I would like the $1 refund and for my account to be deleted. They have not gotten back to me on this issue.Business Response
Date: 07/15/2025
Our findings show that on 07/13/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com. On the same day that the customer signed-up we received 2 cancellation requests via email outside regular business hours. All cancellation requests are handled within 24 hours. On 07/14/2025, the customer’s account was cancelled and a refund issued per the customer’s request along with a cancellation confirmation email. No further action is required. Please let us know if you need any further information.Initial Complaint
Date:07/07/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to do this when i applied for an apartment .I was told it was a one time charge of $ 1.00 then after I did it i said it was 1.00 monthly fee. Today about a week later my card was charged $39.94.Business Response
Date: 07/09/2025
Our findings show that on 06/29/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com with a monthly fee of $39.94 if not canceled before the end of the trial. In addition, the customer opted for the Additional Identity Protection plan for a $1.00 monthly fee. The customer did not contact us during the trial period to cancel the membership or after the membership commenced. As per the membership agreement that the customer acknowledged, we attempted to charge the credit card on file for the monthly membership. All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up. No funds were collected as the attempted charge was declined.
Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on their monthly credit card statement. Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts. We provide customers with a cancellation number and send an email confirming the cancellation immediately.
In summary, on 07/08/2025, the customer’s account was canceled. No further action is needed. Please let us know if you require further information.Initial Complaint
Date:06/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They put our fraudulent adds in job search sites such as indeed and zip recruiter ( multiple ads in have encountered and are removed same day)
They posed as Walmart recruiter asking to for a credit check ( directed specifically to yourscoreandmore.com) in order to go to the next stage of the hiring process
They advertised a $ 1 charge for a single use credit report, and I specifically checked to NOT sign up for reoccurring payments or subscription
Trying to cancel or delete account is deliberately difficult as u must call in, and within certain business hours, and within those hours u cannot reach anyone
So even canceling the subscription after being charged for a month ( that I didn't ask for) theres no way to end subscriptionBusiness Response
Date: 06/23/2025
Firstly, we would like to thank the customer for bringing this to our attention. We have researched the customer’s account history and the advertisement involved. Our research showed the advertisement involved was published by a third-party affiliate marketer, not directly by our company. We do not allow the type of advertisement that was shown to the customer. As a result, the affiliate violated our marketing policy. Due to this, we have now permanently terminated our relationship with the marketing affiliate. These advertisements have stopped as a result. The affiliate website is no longer linked to our services.
Secondly, the customer claimed that we are difficult to contact. The customer called on June 16, 2025, and waited 17 seconds before disconnecting the call. He again reached out to us on the same day and waited 2.5 minutes before speaking with a representative. The customer talked to the customer service agent for 3.7 minutes. The agent canceled the service promptly and apologized for the inconvenience.
We make it very easy for our customers to reach us. Customers may contact our customer service center during our business hours. They may also reach us via our “Contact Us” form on our website or email us. All of this information is provided in the Welcome Email that is sent immediately upon registering for our service.
Thirdly, the customer states that he specifically checked not to sign up for recurring services. There is no such option on our website. Customers MUST acknowledge the terms and conditions to participate in the $1 trial, which includes accessing your credit report. The terms and conditions specifically state that after the trial concludes, the customer will be enrolled in a membership. Note: the customer acknowledged the terms and conditions and accessed his credit score and credit report.
We have refunded the membership fee. We again apologize for the inconvenience.
Initial Complaint
Date:06/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Money debited from my account for 29.94
I did not sign up for this accountBusiness Response
Date: 06/07/2025
Thank you for the opportunity to address the complaint raised by our customer. The customer enrolled in a 7-day $1 trial offer on May 8, 2025. AFter the trial period ended, we attempted to charge the monthly membership fee. The credti card the customer put on file was declined several times. The customer was never charged the $39.94 as alleged in the complaint. The customer’s credit card bank will be able to confirm this.
We require each member to check a box stating that he/she has read and agreed to the terms of use and pricing information before registering the account. We require all members to provide their full name, home address, and complete credit card information, including the CVV (the three-digit number located on the back of the card). The bank authorized the payments since the information provided matched the records on file. After registering the account, we sent a Welcome Letter immediately to the email address provided. We have no access to the customer’s personal or financial information.
The account has been closed and the email addressed has been banned from further use.
Please let us know if you require any further information.Initial Complaint
Date:05/20/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the response made by the business in reference to complaint ID 23355687, and find that this resolution is satisfactory to me.I appreciate your help, thanks to your participation the issue was resolved, i have the account canceled and my money refunded. Thanks again
Regards,
L******* *********Business Response
Date: 05/22/2025
In response to the complaint, our findings show that on 05/04/2025, the customer successfully enrolled in a 7-day $1.00 trial membership to Yourscoreandmore.com. The customer did not contact us during the trial period to cancel the membership or after the membership commenced. As per the membership agreement that the customer acknowledged when signing up, we charged the credit card on file for the weekly membership. All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.
In the complaint the customer stated that they were not able to access the site to cancel and that it would not allow them to update their password.
We provide our customers with multiple options, customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service or request technical support. Our customer service center contact number and email can be found on our website. In addition, our contact number is located next to the transaction on their monthly credit card statement. Again, the customer did not contact us during the trial period or after the membership commenced. We record all calls for quality assurance purposes and document all contacts. We provide customers with a cancellation number and send an email confirming the cancellation immediately.
We apologize for any inconvenience, but the customer can be assured that their account has been canceled and as a one-time courtesy a refund was issued. Please let us know if you require further information.
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