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Business Profile

Fitness Center

Pure Barre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2023, I reported discrimination and negative experience to S****, the other concerning Pure Barre instructor L***. Furthermore, and I shared my experience with others. S**** became very irate and abusive because I expressed my concerns and unpleasant experience to her and with others. In retaliation, S**** sent me various text messages and told me to "never come back," and that she had cancelled my membership. She further stated "You need services we can not provide." S**** stated she was going to refund ALL of my monies that have been charged. S**** has been very abusive in her billing practices and has fraudulently overcharged my account on numerous occasions. I have complained to her many of times and she states she is gong to remedy it and reverse the transactions but never does. Total amount due by S**** at Pure Barre : $1917.79, due to fraudulent billing and unauthorized excessive billing. Contract was retro canceled by S****.

    Business Response

    Date: 05/01/2023

    We have refunded Ms. C******** all her dues from 2023.  If there are any additional concerns, please have her contact us directly.

    Customer Answer

    Date: 05/01/2023





    Complaint: 19986413



    I am rejecting this response because: I have NOT received ANY refund from S**** at Pure Barre.  Please have her produce a copy of the refund check IAO$ 1,912+ proving all monies were refunded as a result of her retrocancelling my membership contract!



    Regards,



    ***** C********


























































    Customer Answer

    Date: 05/01/2023





    Complaint: 19986413



    I am rejecting this response because: I have NOT received ANY refund from S**** at Pure Barre.  Please have her produce a copy of the refund check IAO$ 1,912+ proving all monies were refunded as a result of her retrocancelling my membership contract!



    Regards,



    ***** C********


























































    Business Response

    Date: 05/01/2023

    In regards to *****’s statement that I "retroactively cancelled her membership". I cancelled her membership on 4/18/23 and provided a REFUND OF HER MEMBERSHIP PAYMENTS FOR ALL OF 2023.

    I did not charge her in January.

    Refunded her February payment, refunded her March freeze fee and her April membership payment as seen below.

    Why is she expecting a refund of 2022 when she took 56 classes at the studio during that time?

    I refunded her for 2023 when she took 10-classes. She made no membership payments.

Pure Barre is NOT a BBB Accredited Business.

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