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Business Profile

Computer Software

Wolters Kluwer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company keeps receiving invoices from Wolters Kluwer. We don't have an account with them, we don't use their services, we have never signed up.

  • Initial Complaint

    Date:04/08/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally lodge a complaint against CCH/Wolters Kluwer regarding their unfair business practices and poor customer service. My company has been experiencing significant issues with their software, specifically the SureTax code installed in our ERP system (D365), which has led to the creation of hundreds of duplicate invoices on a monthly basis.Despite our tireless efforts to resolve these issues, CCH/Wolters Kluwer has been uncooperative and has instead charged us late fees for not submitting tax statements within the agreed time frame. This has resulted in disputed invoices, including invoice #********** and invoice #**********.We have opened multiple support cases (Case #******** and Case #********) to address these issues, but they were abandoned by CCH/Wolters Kluwer without proper resolution. Their support team has been unresponsive, and we have been passed from one department to another without any meaningful ************* addition to the technical issues, CCH/Wolters Kluwer has attempted to charge us significant fees for fixing the errors caused by their faulty software. This form of revenue generation is immoral and unjustified, especially considering we have been a loyal customer for many years.I am currently communicating with the ************************ (***) regarding this matter, and I am seeking your assistance to escalate this issue and hold CCH/Wolters Kluwer accountable for their actions. I have attached supporting documents explaining why we refuse to acknowledge these charges as legitimate.Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Informed company that we would not be renewing ************************* prior to our renewal date. We then received a late notice regarding payment for such services. Contacted the office and provided requested documentation. Have since received another late notice, when contacting again we were informed they had received no documentation and when I indicated I had documentation of their receipt, they hung up.

    Business Response

    Date: 03/24/2025

    Hello,

     

    I have verified with the Delaware Secretary of State that CT is no longer listed as Registered Agent.  The invoice for the year 2025 has now been made void in our system.  There is no balance due and no further invoices will be sent.

     

    I apologize for the lack of responses on your initial inquiries to ***************

     

    Will 

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From July 2024 to Feb 2025 (Current), we have been continually attempting to fix Wolters Kluwer Accounts Payable with our account. Our sales contact has already confirmed that Wolters Kluwer has incorrectly charged our account (we are below are filing quota per contract). We have confirmed it by email with the ** ***** member. For 8 months straight, every month, an email from ** member (several different AP contacts) keeps contacting us for these invoices. We keep sending the same email that the sales contact instructed to remove them. We have sent it 8 times to the same AP member, and 2 other times to new ** members. Each time they call us, and we explain repeatedly to a new ** member. We have created a support ticket, which they still did not remove or clarify the invoices. They don't check the ticket or past email.We are contacted again by separate email that they will turn off our contracted service during our current tax season. We are beyond frustrated and angry at the harassing emails and calls, and wasted our time during tax season. We should invoice Wolters Kluwer for our consulting and AP handling.

  • Initial Complaint

    Date:01/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wolters Kluwer has sent me repeated harassing letters claiming that I signed up forRegistered *************** The letters say Amount Due is $394 The letters are deceptive and misleading. I have not signed up for these services.

    Business Response

    Date: 01/14/2025

    After review we have determined that the invoice 5008895674-00 referenced is not valid.  We have credited the invoice for the full amount of $393.  We apologize for the inaccurate invoice and no further contact will occur on invoice 5008895674-00 as it is now void.  

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a month subscription so I could earn **************************** credits as required by the ******************* on Certification of Physician Assistants. They auto renewed me 3 days early. Then tells me it is policy not to give refunds. I am disputing this through my bank also.

    Business Response

    Date: 01/15/2025

    Dear ******** ******,

    We have received your concern from the Better Business Bureau of Silicon Valley Consumer Complaint #********(R-001).

    In your complaint, you mentioned that you purchased a month's subscription to earn CME credits as required by the ******************* on Certification of Physician Assistants and that you were charged three days early. You are now requesting a refund of $59. 

    However, you did not mention who you purchased a month's subscription from or the name of the product you subscribed to.

    We have checked our files and have no reference to any order processed for you or having made a charge of $59.

    To check further, we need more details about the product you ordered and the credit card charge. Therefore, we cannot offer any resolution at this time.

    If you find details that we are involved with your purchase,please let us know and we would be happy to investigate the issue.



    Thank you,

    ***** ******
    Customer Service Manager
    Health Learning, Research & Practice

    Office ************
    Fax ************

    ***********************************************************************

    Wolters Kluwer
    ****************************
    ********************-6636

    ******************************


    Customer Answer

    Date: 01/16/2025

     
    Complaint: 22779301

    I am rejecting this response because:

    I provided BBB with documentation showing I purchased directly from Wolters Kluwer the UpToDate subscription for one month. Then I was auto renewed 3 days prior to the 30 days. I called to cancel and request a refund and was told no refunds are given per policy. I paid for a subscription on 10 Dec 2024. Your company auto-renewed the subscription days early on the 7th of January with no warning. I am requesting the $59.00 refunded that you took on the 7th of January 2025. 
    Thank you,


    ******** ******

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment made but not applied and not following fair credit reporting requirements on my credit report to show that it was paid and difficulty dealing with them and Affirm.

  • Initial Complaint

    Date:01/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I demand they cancel invoice #********** - 001, in the amount of $1,204.45! We've been doing taxes for more than 25 years and tried to use the Wolters Kluwer tax software but it was completely unusable, they have the absolute worst Software on the market, I wouldn't use it if they paid us, we never filed any tax returns using their software and they've been harassing me relentlessly trying to collect, it's completely ridiculous!Invoice ID ********** - 001, $1,204.45, reference #**********, ***** ****** has continued to harass us by email every few months for nearly three years and I'm ready to file a harassment lawsuit, the last contact was 12/03/24, she will not respond or take my calls so they either cancel this fraudulent invoice or I will see them in court!

  • Initial Complaint

    Date:12/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since September 10, 2024, I have contacted Wolters Kluwer to discuss the renewal of the tax software. I have called and left messages, I have emailed and I have submitted a web ticket for support. I have yet to receive any type of response. This company has terrible customer service. Asking to speak to my account manager should not be this challenging.

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out because I am needing assistance with my account with ********************. They are saying that I owe ****** and that they cannot find the payment. I have sent them my bank statements and they continue to reject the information. This is starting to become problematic and now they are threatening to lock my account. I made my payment with a debit/credit card not an ach payment. I need someone with experience at this company that can do proper research and properly post the payment. I need assistance with making sure that I get access to all payment records made with my debit/credit cards and with getting this payment processed. I have spoken with a few billing **** and an account executive and I need to make sure that this payment was processed and posted to the correct account.

    Business Response

    Date: 12/04/2024

    We looked into the customer's complaint and found that the payment made was applied to the deposit portion of their software. We spoke with the customer and explained where the payment was applied and the remaining balance. Please let us know if any further assistance is needed.

    Customer Answer

    Date: 12/06/2024

     
    Complaint: 22310121

    I am rejecting this response because: The most recent complaint that I submitted yesterday is a different issue.  I don't think that anyone read my most recent complaint, so here it is.  My recent complaint states that I would like to be reassigned a new *** for ATX software for renewal that will work with me as my renewal price is ****** more than what it was last year for the same package.  I never received an email about early bird pricing.  I also was never told that taxwise didn't have certain forms that I am used to working with in ATX software for e-filing, thus, I want to cancel taxwise and be refunded the amount that I put down, as taxwise isn't going to work for me.  I am just finding this out.  I was advised that I had until the end of December to cancel, request, and receive that refund.  Most importantly, I need to be assigned a new *** with a different manager that is going to be helpful for ATX.  The one that I have now, including his manager is non-responsive and that doesn't work for me.  Thank you.

    Sincerely,

    ****** *******-********

Wolters Kluwer is NOT a BBB Accredited Business.

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