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Business Profile

Exercise Programs

WalkFit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have noticed the past few months of debts from my account from **********************. I had signed up for ******** but do not recall ever signing up to debit $38.95 each month from WalkFit as well. I have never signed into the application and had no knowledge of being a member until noticing the charge in my banking account. Upon contact support I was told they had no record of an account under my name or email address. I let them know it was coming out of my account! They came back next with I had signed up for 3 months renewable. Somehow I suppose they found an account and cancelled it. I wrote back I still wanted a refund. It was obvious this website was never used and somehow they had my account information. The response was they would send it in for a response. Question: how did it go from no record of an account for me to them taking 3-4 months of $38.95 out of my account?

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for their app which I never used, never signed up for, and never agreed to. There may be fine print that I should have followed, but it is almost impossible to find. There was no warning about fees about to be charged and no phone number to call. After repeated emails back and forth, they refused any resolution.

    Business Response

    Date: 02/24/2025

    Hi there!
    We have contacted the user and settled the case, and we expect this complaint to be resolved in the coming days.

    Kind regards,
    FitCoach ************* Team

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18, 2024, I subscribed to the WalkFit app at a cost of $25.99 for three months intro access. I did not realize at the time that the app was set to auto renew. After trying the app, I did not care for it and stopped using it. On January 17, 2025, I received an automated text from my bank indicating WalkFit had placed an authorization for $66.65 on my account. I immediately went to the app and canceled my subscription because I had no intention of renewing it. I attempted to dispute the authorization through ****** support, but since it was an authorization and not yet a completed transaction at that point, was told I had to wait until it posted. The charge officially posted to my card on January 18, but still did not appear in the App Store as a transaction I could dispute. I disputed it through ***************, and contacted WalkFit customer service to request they refund the transaction since I cancelled on January 17 and the charge went through after I had cancelled. WalkFits customer service team replied offering one year of access at no cost. I declined their offer and again requested a refund. On January 18, the WalkFit team again offered one year free, which I had already said no to, and continues to refuse to issue a refund. They cite their refund policy which states they will not refund any transaction once made, yet they did not take action to prevent the transaction from going through upon my cancellation. This practice is dishonest and unethical, especially given their 3-month auto-renewal model and high expense. Of note, WalkFit also used an offshore account to process the charge.

    Business Response

    Date: 01/29/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    FitCoach ************* Team 

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Walkfit has now issued a full refund to my card.

    Sincerely,

    ***** Early

  • Initial Complaint

    Date:12/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never even downloaded the app. I've been charged since September. I only noticed when my bank sent a fraud alert. When you click on email that says contact us it says the website doesn't exist. I was charged ***** then ***** since September. I want a refund

    Business Response

    Date: 12/12/2024

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    Walkfit ************* Team  

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22653781

    I am rejecting this response because: I'm still owed ***** from a July 2024 charge. Then I'll be satisfied 

    Sincerely,

    ******* ********

    Business Response

    Date: 12/29/2024

    Hi there!
    We have reached out to the user and explained all the details of the case. The user shall contact his/her payment provider in order to resolve this issue.
    Best regards,
    Walkfit ************* team

  • Initial Complaint

    Date:11/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** offered ONE MONTH FREE to use their app. The app expired and *********** automatically charged my credit card $38.95. Initially, I never gave them my credit information! I was not warned, nor asked if they could charge my card! I checked my ***** account and they do not appear. Looking at my **** account, their transaction reads as: Recurring Signature Debit VWalk-Fit.io.ADN LIMASSOL CY I deleted their app from my electronics, received a typical scripted response from them (See Trust Pilot website from other clients claiming the same activity from them), but no promise of returning my $38.95. They DO NOT have a phone number, much less list where their company is located. I just want my money back! Im living on a fixed income! Walk Fit does not give any information about their company. I feel as though Ive been scammed AND I found their app on Apples App!

    Business Response

    Date: 12/09/2024

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    FitCoach ************* Team 

    Customer Answer

    Date: 12/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******-*****

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account was canceled back in June and they charged me in August and October. I have emailed them called r them and still the problem is not fixed!!!

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They scammed me for money. And declined a refund 15 min after purchasing by accident. Useless app with zero benefits. They didnt provide refund policy and acting in disrespectful manner.

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this app and was notified of the "one time fee" and that I would never have to pay again. I was then recently charged $66.65 without any notification that I was going to be charged. I reached out to the company only to be told they don't provide refunds. I didn't authorize this charge and at the very least believe that if they are going to charge you after telling you there is only a time fee then they need to notify you to give you the opportunity to cancel if you need to. I also want my card information removed and my account deleted. I have read a few reviews that state this company continues to charge after you request cancelation and deletion of your account.

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my subscription cancelled on 8/6/24 after they took my money a day early - my renewal date according to my receipt was 8/7/24 - so when they took my money early on 8/6 I requested my subscription to be cancelled and my money back. Well they cancelled my subscription eff 9/7 - they didn't want to give me my money back - so I have emailed them several times because quite honestly I didn't realize it was an auto subscription - they refuse to give me my money back saying the email receipt said it was auto subscription - I look at my receipt and it also says my renewal date was 8/7 - I cancelled it before the renewal date and they took the money anyway and will not give it back and now they are ignoring me totally - the company is a scam

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I never agreed to sign up for a paid membership for the Walkfit app.. This is a fraudulent company with unscrupulous business practices. Their app does not allow you to cancel the subscription and requests to customer service to cancel are disregarded. Instead, the company is offering an annual membership. I am seeking the BBBs assistance in getting a refund so that funds are credited to my account in the amount of $38.95 and requested that cease all billing. **************** refused my request for a refund and then offered a paid annual membership . When I sought to have my membership cancelled, customer service refused. Please demand that they cancel my membership and credit my account in the amount pf $38.95. Thanks

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