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Business Profile

Exercise Programs

WalkFit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled service after discovering that there was a fee every 90 days. Company drafted my account after canceling.

    Business Response

    Date: 07/14/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    Walkfit ************* Team 

    Customer Answer

    Date: 07/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continue to take money out of my bank account after Ive requested cancellation numerous times and they have never responded to me

    Business Response

    Date: 07/16/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    Walkfit Customer Care Team  

    Customer Answer

    Date: 07/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The app charged me a renewal fee without my permission and refused to refund.

    Business Response

    Date: 07/07/2025

    Hi there!
    We have contacted the user and have amicably resolved the matter, and we expect to see a close to the complaint in the coming days.
    Kind regards,
    Walkfit ************* Team

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription because I was unaware that it was going to cost ***** a month just to track my steps. I paid what I thought was a onetime fee of ***** to only find out that they charged me ***** a month. I asked for a refund, but they told me that my request didn't meet their parameters for a refund. Though they wouldn't give me a straight answer as to what those parameters are. Their marketing tactics are extremely deceptive, and the app is not worth ***** per month.

    Business Response

    Date: 06/23/2025

    Hi there!
    We have contacted the user and have amicably resolved the matter, and we expect to see a close to the complaint in the coming days.
    Kind regards,
    Walkfit Customer Care Team

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a service which I tried to cancel but I was charged a day before the renewal. I have tried to get a refund as I dont want to continue the subscription but I have been offered no refund and just to keep a subscription for a year

    Business Response

    Date: 06/06/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    FitCoach ************* Team  

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Original Date was 5/2/25.2. $38.95, is the amount taken from my account. 3. ********************** provided me with a 1-month trial walking fitness program.4. The nature of the dispute is that I purchased what I thought was a 1-month trial for a walking program for women over 50 years of age. The amount on the ad was a month trial for $6.93. 8 days later, my checking account was over drafted from a debit from WalkFit, in the amount of $38.95. This was a shock to me, as I thought I had a month to try it out, before signing up for a costly plan. When you look at the receipt they emailed me, you can see how they made it look like all I was going to be charged was the initial $6.93. I would never have bought an additional, larger plan, without trying the program out for a month first. As I explained to WalkFit in my response to the money they took, I am currently unemployed, and am solely relying on my unemployment benefits I receive every two weeks. I would NEVER have paid more than the $6.93 at this time. The advertisement is very misleading, the receipt they sent me was very misleading, and I was completely unaware that an additional payment was going to be taken from my bank account less than 10 days later. This was not an intentional purchase by me (the $38.95). 5. WalkFit has sent me 4 emails stating that my money was refunded, and it would take up to ten days. The 10 days was up on 5/19/25, and I have yet to receive my money. They have no phone number for customer service. I am sure that the lack of communication available from WalkFit is very intentional. They respond to everything via email, and ultimately you end up getting an auto reply email, saying the same thing. As of today, May 20, 2025, No refund has been sent to me.6. The advertising component is that I saw the ad on ******** 5/9/25. It was an ad that kept coming up in between videos I was watching, so I went to the website to check it out.

    Business Response

    Date: 05/27/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    FitCoach ************* Team  

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order this. I don't even use this app. I received the following last night: Three-months intro - Three-months Receipt number:4b13cd32-26fe-48ec-97d7-2ca36721be89 Transaction:***** USD - 2025-05-10 Product Description:Personalized Program Total amount of transaction (incl. taxes*):***** USD Next renewal (incl. taxes*):2025-08-08; ***** USD Subscription period:90 days *Taxes: VAT and other relevant taxes I have opened up a dispute with ****** as that was the payment method.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have noticed the past few months of debts from my account from **********************. I had signed up for ******** but do not recall ever signing up to debit $38.95 each month from WalkFit as well. I have never signed into the application and had no knowledge of being a member until noticing the charge in my banking account. Upon contact support I was told they had no record of an account under my name or email address. I let them know it was coming out of my account! They came back next with I had signed up for 3 months renewable. Somehow I suppose they found an account and cancelled it. I wrote back I still wanted a refund. It was obvious this website was never used and somehow they had my account information. The response was they would send it in for a response. Question: how did it go from no record of an account for me to them taking 3-4 months of $38.95 out of my account?

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for their app which I never used, never signed up for, and never agreed to. There may be fine print that I should have followed, but it is almost impossible to find. There was no warning about fees about to be charged and no phone number to call. After repeated emails back and forth, they refused any resolution.

    Business Response

    Date: 02/24/2025

    Hi there!
    We have contacted the user and settled the case, and we expect this complaint to be resolved in the coming days.

    Kind regards,
    FitCoach ************* Team

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18, 2024, I subscribed to the WalkFit app at a cost of $25.99 for three months intro access. I did not realize at the time that the app was set to auto renew. After trying the app, I did not care for it and stopped using it. On January 17, 2025, I received an automated text from my bank indicating WalkFit had placed an authorization for $66.65 on my account. I immediately went to the app and canceled my subscription because I had no intention of renewing it. I attempted to dispute the authorization through ****** support, but since it was an authorization and not yet a completed transaction at that point, was told I had to wait until it posted. The charge officially posted to my card on January 18, but still did not appear in the App Store as a transaction I could dispute. I disputed it through ***************, and contacted WalkFit customer service to request they refund the transaction since I cancelled on January 17 and the charge went through after I had cancelled. WalkFits customer service team replied offering one year of access at no cost. I declined their offer and again requested a refund. On January 18, the WalkFit team again offered one year free, which I had already said no to, and continues to refuse to issue a refund. They cite their refund policy which states they will not refund any transaction once made, yet they did not take action to prevent the transaction from going through upon my cancellation. This practice is dishonest and unethical, especially given their 3-month auto-renewal model and high expense. Of note, WalkFit also used an offshore account to process the charge.

    Business Response

    Date: 01/29/2025

    Greetings!
    Thank you for getting in touch with us.
    We have received the complaint and will be reaching out to the user promptly to address the matter and work towards finding an effective solution.
    Kind regards,
    FitCoach ************* Team 

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Walkfit has now issued a full refund to my card.

    Sincerely,

    ***** Early

WalkFit is NOT a BBB Accredited Business.

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