We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Freight Forwarding

EDI Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you work at EDI, please call to resolve!Friday: I emailed Edi Express to ensure they deliver 2 pellets on Monday (not 1 but 2). I receive email back confirming 2 pellets will arrive.MONDAY: Driver brings 1 pellet. I had a handyman with me to bring the pellets inside, still had to pay him $150 for his ********* was not available for the rest of the week. *** scheduled the second pellet to be redelivered between ****am the next day. I asked that they call me ahead of time & asked if they can bring the package to the suite since the handyman was not available. They said Yes. I called the next morning and confirmed this.TUESDAY: Deliverymen does not show up in the window. I leave. He calls me later that he is at my office but it's outside the window and they did not call ahead of time. *** reschedules for Wednesday. I speak with a representative to ensure that the driver will call prior to arriving, I confirm the window, and ask if they can bring it into the suite, they confirm yes.WEDNESDAY: deliveryman shows up without notice. An EDI female rep calls me, and she is very mean. She is angry I'm not there. I explain everything to her. She ****** *** does not call ahead, they do not bring packages inside, and ignores me telling her that her that prior information I've been given is different than what she is saying. I rush to the office and make it there in 10 minutes to meet the delivery man. He is not there. I call *** and a different rep ****** that my delivery date was changed "with my permission". No it was not. I speak with a manager. She doesn't seem to know what to do. She asks if I can be available tomorrow. I say yes but I'm worried about more errors and the deliveryman showing up outside the window. She doesn't know what to do. I ask why the deliveryman left today without me receiving the package, she doesn't know. She believes the angry female rep made the change without notifying me. I go back home without my package. So much time/energy/money lost.

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered material through one of my distributors, the trucking company ***** is refusing to deliver the shipment because of ******** ******* While the driver sat there and blocked the road for over an hour, *** other trucks came on in and delivered. The driver then left without unloading my material and has now cost me several thousand dollars of lost production and has delivered my material. This is unacceptable, unprofessional, and they have just a no care attitude about it.

    Business Response

    Date: 10/20/2022

    Business Response /* (1000, 13, 2022/10/20) */
    My apologies for the delayed response.

    Based upon the case description of the complaint:

    I ordered material through one of my distributors, the trucking company (EDI) is refusing to deliver the shipment because of "gravel road". While the driver sat there and blocked the road for over an hour, 10+ other trucks came on in and delivered. The driver then left without unloading my material and has now cost me several thousand dollars of lost production and has delivered my material. This is unacceptable, unprofessional, and they have just a no care attitude about it.

    We have looked into the claim and refute it as not valid and following are the details:

    Shipment was tendered to EDI Express by ABA Industries in Carson, CA on 3/8/22

    Shipment was delivered to a company named A S D at ************************************* on 3-14-22

    My terminal Manager states: Freight was loaded onto the city route and the driver left out at 10:04 with this being his 1st stop.
    We show that he was at this consignee from 10:29-10:35. He then left and arrived at his 2nd stop at 10:45.

    There is no way he was there for over an hour as he was still working on the dock at 9:30 on 3/14.

    Delivery was accepted by ****** ** ****** at 10:35am on 3-14-22

    Attached Delivery Receipt clearly indicates, the driver arrived at 10:29 am.....and......delivery was completed by 10:35am (in six minutes)

    There is no indication on the delivery receipt that there was a delay or, any mention to the claim we held up other trucks.

    If the driver did not unload goods, how do we have a signed delivery receipt?

    Further, the customer never reached out to EDI by phone or email regarding this matter.

    We consider this matter closed. Should you have any further questions or concerns, please do not hesitate to reach out to me.

    EDI Express is fully operational and providing an essential service. Every effort will be made to deliver within established transit times. However, due to the Covid-19 outbreak transit times are subject to change.

    Thank you,

    *************************************************************************


    Consumer Response /* (3000, 15, 2022/10/20) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    This is not even relevant to the reason I filed the complaint. The shipment causing the complaint was to be delivered in Ft Worth, TX. So if they tried to deliver in Hickory NC, I would think that is a problem.


    Business Response /* (4000, 17, 2022/10/21) */
    If that is the case, I would like to have more details of the particular shipment in question?. (ie: pro number, shipper name. consignee name, delivery address)

    My explanation was based upon a shipment/delivery which has an address match to the complainant.

    EDI Express is fully operational and providing an essential service. Every effort will be made to deliver within established transit times. However, due to the Covid-19 outbreak transit times are subject to change.

    Thank you,

    ****************
    VP of Operations
    PH: ***********************************

EDI Express is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.