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Business Profile

Hospital Supplies

BioHorizon Medical, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for BioHorizon Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BioHorizon Medical, Inc. has 2 locations, listed below.

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    • BioHorizon Medical, Inc.

      3882 Del Amo Blvd Suite 604 Torrance, CA 90503-2184

    • BioHorizon Medical, Inc.

      1970 East Grand Avenue Suite 370 El Segundo, CA 90245

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to a fitter recommended by my lymphedema physical therapist. I choose bio horizon vs another company because I was told the fitter would come to the PT appointment in a convenient location. The custom compression sleeve came in the mail (only contact I had with bio horizon company, other than a fitter, was a representative calling me to confirm address, tell me the amount of money I needed to pay up front, and that since the compression garment is custom, there are no returns. Order came. Sleeve but no hand. Sleeve was too short. The PT contacted the fitter with that info. The fitter called me to arrange new fitting. I was told I either had to go to ************ or *******. Fitter would not come to the PT location of ********** as originally. I live in livermore. I was refitted. Confirmed original issue of no hand received and incorrect custom fitting of Sleeve. The fitter placed a new order. I received it incomplete again; no hand only Sleeve. A Sleeve cannot be worn without a gauntlet ("hand" compression as fingers will swell). Meanwhile my fluid test (L-dex) number increased (lymphedema) while waiting for redo of garment. Redo did not include hand, the Sleeve was still sort and the wrist was constricting (too tight unlike first Sleeve attempt) and painful. Due to the increase in lymphedema fluid problem (according to medical test), to attempts to receive garments (still incorrect fit and still no hand), I was compelled to use a different custom compression company (**********). I would like a full refund since I never received a correct nor complete delivery for which the fitter ordered on my behalf and I paid by **** out of pocket up front money.

    • Initial Complaint

      Date:09/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This employer run a scam, he has committed insurance fraud on numerous occasions and he runs a business on the stand point of intimidation the owner has no regard for his employees he abuses his employees almost daily and when he does not receive what he wants in return he becomes verbally abusive or uses men to intimidate the women employees. This company should be shut down.

    BioHorizon Medical, Inc. is NOT a BBB Accredited Business.

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